Randy Move going ahead
Just a reminder that we are moving the randy cluster starting at 10pm. All services associated with it will be down until we are done.
Update: We’ve finished moving all the hardware, and have things powered on. We are now cleaning up some lingering issues, so please refrain from contacting support until we post an all clear. This applies to some issues that happened to spunky cluster as well.
Update: For the most part everything on the randy cluster should now be back to normal. If you are still having issues, please contact support!
.
February 8th, 2008 at 10:33 pm
Is it OK if I go ahead and start bitching now?
February 8th, 2008 at 10:37 pm
Are you serious? 8 hours? WTF?! I had like 23 people online right now, and now it’s all down… Ugh…
February 8th, 2008 at 10:38 pm
Awesome, looks like “all services associated with it” == “every single one of my websites”.
How can something be a reminder if I was never informed of it in the first place?
February 8th, 2008 at 10:38 pm
blast, I forgot to post about this….
oh well, only 8 hours.
February 8th, 2008 at 10:38 pm
*crosses fingers it does not take the full time in the notice*
February 8th, 2008 at 10:40 pm
If you all read the email that Dreamhost sent out a few weeks back, you would have known about this. Maybe you should think about reading those instead of *delete*.
February 8th, 2008 at 10:40 pm
You were informed of it. Weeks ago, DH sent out a notice saying this was going to happen– and kudos to them, I say, for having given us the notice. Chris, 8 hours isn’t bad considering they need to actually physically move the entire supercluster across freaking town.
DH, I’ve been a customer for years, you rock. Don’t listen to the idiots.
February 8th, 2008 at 10:40 pm
We did get an email about this - warning it would happen.
February 8th, 2008 at 10:40 pm
Maybe they should think about not doing this on a Friday night.
February 8th, 2008 at 10:41 pm
@Brian - You WERE informed of it. There was an email sent out about a week ago, to everyone that has accounts on the affected servers.
February 8th, 2008 at 10:42 pm
Maybe you should figure out a way to do it without anyone losing their service!
February 8th, 2008 at 10:45 pm
Thanks again for the early warning, even by email. That’s the way to do it. I hope this will remain 8 hours or (preferably) less.
I couldn’t get my mirror up in time and the services tranfered, partly because I couldn’t find a way to temporarily adjust the Time-To-Live (TTL) on the DH nameservers. Does anybody has a suggestion?
February 8th, 2008 at 10:50 pm
@chris-
when do you suggest is a good time to go down for ~8hrs?
February 8th, 2008 at 10:51 pm
Crap, saw the email, but missed the word ‘cluster’, so I assumed it was a server named Randy that was moving.
Oh well, hope you guys can keep it to less than 8 hours.
Appreciate the early warning, even though I missed it.
February 8th, 2008 at 10:52 pm
Anyone know if this effects emails altogther? What will happen to mail sent to me during the downtime?
February 8th, 2008 at 11:00 pm
@chris - Chin up old boy! I’m sure next time they’ll take your busy schedule into consideration.
February 8th, 2008 at 11:02 pm
I thought this would only affect the email service because only my emails are hosted on the Randy server.
February 8th, 2008 at 11:03 pm
@nate I don’t know… hmm like a Tuesday night when everyone and their mom isn’t online. Seriously people calm down I can do without the sarcasm…
February 8th, 2008 at 11:10 pm
I’m on VEX .. why is my site down?
February 8th, 2008 at 11:12 pm
i shall begin to masturbate whilst i reply and put all you whining ninnies in your place….
February 8th, 2008 at 11:14 pm
@vex because vex is probably tied to the cluster.
@Fraser your emails will be delayed, but they will not be lost. (Part of the original alert.)
@chris sorry your nightlife isn’t what it could be– but real people have to get work done on Tuesday nights. Go out and have a beer. Wake up tomorrow, your site will be fine.
February 8th, 2008 at 11:15 pm
I appreciated the early e-mail notice and hope that the move goes well. That said, 8pm - 6am PST happens to be the middle of the day where I am, so the outage is affecting 100% of our users during peak usage hours. Ok, 100% of ‘our’ users is really only me and maybe 1 other person, but it’s still annoying.
Anyway, good luck with the move & hope you finish early:-)
February 8th, 2008 at 11:16 pm
@chris - I would rather a friday night, cause if things dont go as planned (common) I’d rather be down on a saturday rather than a business day. but thats the nature of what I use this hosting for. yours is likely different.
also, for $10/mo, you get what you pay for. the services they take offline, I can live without. the stuff that I cant live without I pay $400/mo. and I never have downtime.
February 8th, 2008 at 11:17 pm
@ Brendan - I’m 17.
Stop drinkin the haterade… wow… I feel really unwanted here =/… sorry to offend everyone.
February 8th, 2008 at 11:20 pm
well I never got the email, last email i got from dreamhost was the feb newsletter
I only worked out it was my server becuase i searched randy in this site
February 8th, 2008 at 11:24 pm
I also appreciated the email notice last month. Gave me time to notify various folks on my end and set a few sections of the site to a “down for maintenance” mode tonight (while this get-up-early-anyway body is likely to sleep it off until morning). I’ve done my share of moving servers with customers on them; luck to ya! ^_^
February 8th, 2008 at 11:26 pm
@nate Oh yeah huh I didn’t even think if it didn’t work the next day it would be in the middle of the week… But yea my site/s are mostly a hangout for a bunch of teenagers so were in school during the week and Fri/Sat/Sun is like peak days. Wow $400 a month thats pretty crazy, I can deal with this for $17.
February 8th, 2008 at 11:30 pm
@chris
Tuesday is actually the busiest night on the internet, strangely. Overall, friday tends to be quieter.
February 8th, 2008 at 11:39 pm
well at least the freaking cable to our continent isn’t CUT.. hours instead of days or weeks
@nate — for $400/mo — 99.99% uptime? hmmm.. I wonder what kind of SLA I could get for say $200/mo.. (400 a little outside the budget)
February 9th, 2008 at 12:07 am
Guys, this is pathetic………… NO I wasn’t informed AS USUALL. Your employees seem to think that its funny that we are offline, losing members money and god knows what else… lets be quite frank here, DH will never refund any money that was lost because of their simply mediocre service, and will never refund their monthly charges for the downtime suffered. I mean they probably owe me a few ££££ now but thats just another reason why I’m moving as soon as my own clusters are ready.
February 9th, 2008 at 12:16 am
I never received notice about this outage. The last thing that I received before the Feb newsletter was the bogus billing. I would appreciate some notice before these things happen. Of course, I just paid for another year of this . . .
February 9th, 2008 at 12:16 am
@toby - I switched to dedicated hosting ~1yr ago, and am literally at 100%. And the site is used constantly, so I’d know.
as always, you get what you pay for
February 9th, 2008 at 12:21 am
Good luck with it fellas. Hopefully it won’t take the entire 8 hours, and here’s hoping.
It’s never a good time to do it - especially when you have to consider that sites aren’t necessarily visited bu Americans either. Right now here in Australia it’s prime time for our websites. At least “US-customered” sites are getting their downtime late at night.
February 9th, 2008 at 12:27 am
I got the email, but I promptly forgot about it…until today.
February 9th, 2008 at 12:31 am
I got the notice about a week ago, so this was both expected and planned around. =)
Hell for the $8 or whatever a month I’m paying, this isn’t bad at all.
February 9th, 2008 at 12:43 am
How long do we still have to go?
I’m definitely hearing the Google AdSense dollars flowing down the drain a buck at a time… Good thing the direct advertisers are ok with this downtime.
February 9th, 2008 at 12:43 am
@Carlos : And they seem to have missed the email, too =P
February 9th, 2008 at 12:49 am
Who is on this cluster? My sites are down now…..
February 9th, 2008 at 12:51 am
1. I shouldn’t have to sign up to any RSS feeds to receive information about a service I pay for. As for the email.. I NEVER GOT ONE shock horrow.
I mean how hard is it to put a nice little note on the DH panel, “reminder - your site will be offline AGAIN whilst we move things”
@Carlos, I don’t pay money to chase around other ppl, I pay so that they do the work and not me, so don’t assume that I’m stupid. More that I am someone who wants a reasonable service. I’ve lost count of the downtime my sites hosted here have had.
Im not even waiting for my money to run out. I’m off ASAP so I don’t lose more money. I’ve already lost more than I pay for the hosting so whats the point??
February 9th, 2008 at 12:52 am
Ok then I guess that means I’m on the Randy cluster…and here I was just talking to a friend about the immediacy of the internet…DH is there any way you can flag your emails to me such that they read “this is that one email you actually need to ready today”. Or send me some ridalin. Thanks.
I hope Randy’s last name isn’t Moss…sucka
February 9th, 2008 at 12:53 am
Well, I for one remain a happy DreamHost customer, as I read about this on the blog a few weeks ago and also received an email notification about it, so I was able to work out the time difference and warn my users. *shrugs* No big deal to me really, though I am kinda sad that I can’t work on my sites from 6am-2pm on a Saturday. Woe.
*waves little British hands in the air*
I will go out for a walk, see some friends, have lunch, then come back to see how things are doing at 2pm. Fingers crossed, eh?
Good luck with the move.
February 9th, 2008 at 1:20 am
@c2, i think the word cluster means server(s) with a little emphasis on the (s).
But they let us know 2 weeks ahead of time
February 9th, 2008 at 1:26 am
Ugh..
February 9th, 2008 at 1:31 am
As someone who is also affected, I *did* get the email –which is why I use Gmaiil instead of my ISP’s. Those of you who are griping about this should have had Dreamhost on their WHITE LIST. So quit the griping.
As for the length of time, they must be *physically* moving the servers from one spot to another, or else replacing them with new servers. After all, hardware that’s going constantly does break down…..
Eesh. I thought this webhost would draw in folk who THINK. So get Dreamhost on your White List ASAP! Hey, while we’re waiting, why don’t you folks come over and look around this site I’ve made into my hobby - http://www.gaiaonline.com. Fun things to do, fun people to meet, and holidays are a blast! : > (Yes, I’m “Ketira” on there too. Come see what I look like!)
p.s: Yeah, I know my site’s not much to look at right now, but I’ll get working on as soon as I get my parents off my back about being on the computer. They don’t understand just how long a quality project takes! *rolls eyes*
February 9th, 2008 at 1:33 am
I never got an e.mail, but I hadn’t expected one as I am on the Spunky Cluster (Hillmont Server). I read the notice on here at the end of February but thought it wouldn’t effect me so made no plans to inform my site users of any planned downtime.
Half our sites are down and half are ok…..does that mean that by some twist of fate our biggest and busiest site is on one cluster and the rest are on another despite them all being on the same server….really confused!!!!
February 9th, 2008 at 1:40 am
Dude, Carlos, justified as you are, your hostility is reflecting just as badly on the Dreamhost customer base as the incompetency of those who think they can host a business on a $5.95/mo service.
February 9th, 2008 at 1:46 am
I never received an email regarding this. Is there a mailing list I need to sign up for? I receive the newsletter but never anything important.
February 9th, 2008 at 1:55 am
So all of my sites being down = one of those randy cluster?
February 9th, 2008 at 1:56 am
My Site is down! shit! for down my site google move first result a second page, shit shit, repair now, my site is travel and hotel in the patagonia, cash for seo, your no work! shit shit shit
February 9th, 2008 at 2:00 am
I did not get an email. And how do I now on which cluster my sites are?