Comments on: Mail delay on junk filtered domains http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/ Information about DreamHost Services Sat, 06 Sep 2008 04:04:48 +0000 http://wordpress.org/?v=2.5.1 By: DaddyGeek http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-136114 DaddyGeek Fri, 07 Mar 2008 05:29:23 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-136114 I have a question though. If you go into your panel and disable the Junk Filter will the new incoming messages not have the delay issue? I have a question though.

If you go into your panel and disable the Junk Filter will the new incoming messages not have the delay issue?

]]> By: DaddyGeek http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-136084 DaddyGeek Fri, 07 Mar 2008 04:33:47 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-136084 There is one important factor that people seem to be forgetting. E-Mail RFCs state that a message is not considered undeliverable if the time delay is less than 5 DAYS! E-Mail is not an Instant Messaging protocol. I am a SysAdmin at a major university and this is an issue we have with our users as well. They have gotten used to e-mail delivery time of minutes or even seconds so whenever there is a delay for more than an hour they get upset and we have to remind them that e-mail was never intended for this type of communication. If you want instant communication, use an IM client where the person can respond immediately. Or pick up a phone. :-) My sympathies to the admins here at DreamHost as I am sure they are very stressed and working their tails off trying to get everything back up to the standard people are used to. It is also very hard to monitor something as nebulous as e-mail. All it takes is one local site that is hosted here to have an insecurity that lets it get used as a mail relay for a spammer and all of a sudden your mail servers are all clogged with both the outgoing crap as well as all the returned messages. There is one important factor that people seem to be forgetting.

E-Mail RFCs state that a message is not considered undeliverable if the time delay is less than 5 DAYS!

E-Mail is not an Instant Messaging protocol.

I am a SysAdmin at a major university and this is an issue we have with our users as well.
They have gotten used to e-mail delivery time of minutes or even seconds so whenever there is a delay for more than an hour they get upset and we have to remind them that e-mail was never intended for this type of communication. If you want instant communication, use an IM client where the person can respond immediately. Or pick up a phone. :-)

My sympathies to the admins here at DreamHost as I am sure they are very stressed and working their tails off trying to get everything back up to the standard people are used to.

It is also very hard to monitor something as nebulous as e-mail. All it takes is one local site that is hosted here to have an insecurity that lets it get used as a mail relay for a spammer and all of a sudden your mail servers are all clogged with both the outgoing crap as well as all the returned messages.

]]> By: Dave http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-132329 Dave Thu, 28 Feb 2008 02:24:08 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-132329 I prefer the delays over all that spam that shows up. Thanks for update. I prefer the delays over all that spam that shows up. Thanks for update.

]]> By: Matt http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131979 Matt Wed, 27 Feb 2008 00:19:03 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131979 This still a problem for anyone? I'm still having delayed email by up to 2 hours... This still a problem for anyone? I’m still having delayed email by up to 2 hours…

]]> By: Doug http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131627 Doug Tue, 26 Feb 2008 01:03:49 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131627 I can't believe this. My Fortune 100 clients all rely on your $8 shared hosting and receiving all their junk mail 100% of the time the nanosecond it hits the Internet. I am losing a lot of money because the billionaires who are paying me $40,000 an hour for my consulting are not getting offers for Viagra, assistance with IRS problems or offers to watch people engage in carnal acts with barnyard animals. I really, really hate Dreamhost and I am going to change my hosting. I can’t believe this. My Fortune 100 clients all rely on your $8 shared hosting and receiving all their junk mail 100% of the time the nanosecond it hits the Internet. I am losing a lot of money because the billionaires who are paying me $40,000 an hour for my consulting are not getting offers for Viagra, assistance with IRS problems or offers to watch people engage in carnal acts with barnyard animals. I really, really hate Dreamhost and I am going to change my hosting.

]]> By: Ian J http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131612 Ian J Mon, 25 Feb 2008 23:12:31 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131612 I've definitely been seeing random slowdowns, and even as early as last week, had a mail spend about 24 hours in terminator.dreamhost.com. Any clues what the slowdown is? Huge spam volume? Networking equipment? Bandwidth usage? A friend of mine reported that clamd on his system needed to be updated after lookups started taking 10+ minutes -- turns out the new version was required to take advantage of new features that were tripping up the old version, or some such. Required moving to the Debian "volatile" branch, but it took response time down to a couple seconds. I’ve definitely been seeing random slowdowns, and even as early as last week, had a mail spend about 24 hours in terminator.dreamhost.com. Any clues what the slowdown is? Huge spam volume? Networking equipment? Bandwidth usage?

A friend of mine reported that clamd on his system needed to be updated after lookups started taking 10+ minutes — turns out the new version was required to take advantage of new features that were tripping up the old version, or some such. Required moving to the Debian “volatile” branch, but it took response time down to a couple seconds.

]]> By: manchmod http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131608 manchmod Mon, 25 Feb 2008 23:02:45 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131608 This has been going on since at least 10AM EST. I have also been having IMAP connection issues, which I am assuming stem from everyone reconnecting to their mail servers more often to try to get their mail. I see some things appear in the webmail but not everything.... I find myself wondering how it is possible that this is taking so long to resolve. Does dreamhost have any better root cause for why this is happening other than it is their spam filters (i.e. increased volume, configuration problems, DOS attack on SMTP, etc) That might help with resolving it more quickly. I too have been a long term customer of DreamHost and this is not the first time I have seen less than stellar responses to outages, as well as a lack of proactive monitoring to prevent them from happening in the first place. Yes this a budget class hosting service and you get what you pay for, but still... This has been going on since at least 10AM EST. I have also been having IMAP connection issues, which I am assuming stem from everyone reconnecting to their mail servers more often to try to get their mail. I see some things appear in the webmail but not everything…. I find myself wondering how it is possible that this is taking so long to resolve.

Does dreamhost have any better root cause for why this is happening other than it is their spam filters (i.e. increased volume, configuration problems, DOS attack on SMTP, etc) That might help with resolving it more quickly.

I too have been a long term customer of DreamHost and this is not the first time I have seen less than stellar responses to outages, as well as a lack of proactive monitoring to prevent them from happening in the first place. Yes this a budget class hosting service and you get what you pay for, but still…

]]> By: J G http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131602 J G Mon, 25 Feb 2008 22:28:35 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131602 I have new emails I can't read and for sure one of them is an important one that I need to respond to ASAP. My webmail tells me they're there but won't let me read them. I've been with you guys for about 5 years and this is by no means the first time your servers have let me down when I needed them. I have new emails I can’t read and for sure one of them is an important one that I need to respond to ASAP. My webmail tells me they’re there but won’t let me read them. I’ve been with you guys for about 5 years and this is by no means the first time your servers have let me down when I needed them.

]]> By: John B. http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131596 John B. Mon, 25 Feb 2008 22:14:57 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131596 Yup, I noticed this problem like around 5:00 or 6:00 EST. Seems to be better now -- webmail's working, and IMAP is much faster. [Sigh.] Yup, I noticed this problem like around 5:00 or 6:00 EST. Seems to be better now — webmail’s working, and IMAP is much faster. [Sigh.]

]]> By: Dave http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131595 Dave Mon, 25 Feb 2008 22:02:08 +0000 http://www.dreamhoststatus.com/2008/02/25/mail-delay-on-junk-filtered-domains-3/#comment-131595 A little late to post this! Has been a problem all day, not just for an hour or so. A little late to post this! Has been a problem all day, not just for an hour or so.

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