Problems with Janky cluster
If you’re hosting on our janky cluster (see under Account Status/Your Email Server in the control panel), you may have been experiencing slowness with your site or difficulties checking email this morning. The reason for this was that one of the file servers was having connection issues. We found and already disabled a customer that we believe was causing a huge strain, and are looking for others. The file server is looking much better, please try checking email of check your sites again.
Very sorry about the inconvenience this has been causing you. If you’re still seeing problems, it may be unrelated, so please let us know (with details) by contacting us at https://panel.dreamhost.com/index.cgi?tree=support.msg&
Update: 6:00pm (PST): These issues have been resolved for the last few hours, but we wanted to make sure before posting and update. All of the mail login and site speed tests we’ve run are going through fine and things seem back to normal. If you’re still having problems with any sites or email hosted on the ‘janky’ cluster though, please contact support right away.
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February 25th, 2008 at 4:32 pm
“We found and already disabled a customer that we believe was causing a huge strain, and are looking for others.”
Now wait a minute. We pay almost $400 for a dedicated server. Is it really *dedicated* or not? The whole reason for paying that much is to NOT be affected by other customers. What gives?
February 25th, 2008 at 5:27 pm
and who names a cluster janky?
February 25th, 2008 at 6:56 pm
Please define huge strain.
February 25th, 2008 at 8:08 pm
You should have investigated your dedicated server a bit more. Your files are more than likely still hosted on their network drives, your email is also on the shared mail servers and your mysql databases are still on the shared servers as well. If you are paying $400 / month and you need more reliability, you seriously need to investigate other options. If you need comparable bandwidth / storage you may pay a bit more, but you’ll get better service ( as in technical resources, not customer service ).
February 25th, 2008 at 8:34 pm
You might want to revisit this issue, as there seems to be on-going issues.
February 25th, 2008 at 11:45 pm
Can’t reach my website, can’t reach panel.dreamhost.com, can’t reach dreamhost.com. They’re all down. Again?
Can I get my money back, please?
J
February 26th, 2008 at 12:38 am
Can you put some more duct tape on your god dammed piece of crap slow servers? I’m trying to get some work done here… give me a break…
February 26th, 2008 at 1:22 am
I’m not on Janky so why do I keep getting info on it on my custom RSS feed?
February 26th, 2008 at 2:18 am
It seems that every single site hosted at Dreamhost is down since at least 4 hours ago… I’m surprised that this blog doesn’t show any information about it. Even whatwg.org is down. The panel is down and so is the e-mail.
February 26th, 2008 at 3:44 am
Every Dreamhost site, email and control panel is down for over two hours. Hope you guys can fix this quickly as it’s causing me a lot of problems.
February 26th, 2008 at 4:01 am
What is going on? You could at least explain why nothing is working… not even dreamhost homepage…
February 26th, 2008 at 4:12 am
Not again!!!
Everything is down :|, can’t access anything.
Look Dreamhost, I don’t mind paying a few more bucks if this will resolve this issues ! really !
February 26th, 2008 at 4:29 am
It looks like some people (with specific ISPs) is having no problem reaching dreamhost.com & the hosted sites, but i cant access my own site (nor panel.dreamhost.com) since about 7 hours ago :S
February 26th, 2008 at 5:06 am
It’s not a DNS issue for what i can tell. But by tracerouting dreamhost.com i get stuck on 64.209.100.213, which on Global Crossing’s network, shame on them!
February 26th, 2008 at 6:06 am
In a sense, I’m glad that I’m not the only one unable to log in to panel.dreamhost.com to be able to send a ticket to inform that all my sites are down. I was expecting some information here about it, but I believe it’s something happening on the Europe-US connections. Not all, though.
An Australian friend has no issues connecting to any of Dreamhost’s sites, but my customers in Denmark and Portugal complain about the lack of connectivity to Dreamhost.
February 26th, 2008 at 6:23 am
Interesting to see that not only Portugal but also Denmark and even Australia has problems related to connectivity to Dreamhost. And this ain’t the first time ever.
As for me, no matter how much I enjoy Dreamhost’s features on diskspace and bandwidth, truth is it means little if we don’t have availability when we need it most (i.e. every day and hour).
Without access to website, FTP, and emails, such absolute outage costs me money since there’s no way to handle orders and preorders to both customers and suppliers.
I, for one, am already considering other webhosters as of now, as much as I hate to leave a service that once was unbeatable. Sorry.
February 26th, 2008 at 8:11 am
Note that the above issues just might be related to Pakistan’s taking out YouTube, which indirectly caused a mess with some of the BGP routers across the world.
Things might be stabilising now — and in that case, Dreamhost is definitely not to blame.
Dreamhost’s service is not that bad, actually. Remember, you don’t sign a SLA with them, and for US$10/month or less, they still manage to give close to 99% of yearly uptime — lower than several other service providers, but you pay for what you get!
February 26th, 2008 at 9:17 am
Not when you pay $400 a month for their dedicated servers. We’re not paying ten bucks account. If we were, I’d have no right to complain. After all the stress of having mail down for 6+ hours yesterday, the problem still remains with sporadic email and webmail. We’re starting to regret our decision to migrate to DH.
February 26th, 2008 at 9:29 am
I’ll second Leonardo’s and AJ’s need to shop around…if you’ve already committed to maintaining a high(er)-end account, check out the “Small Business” package currently being offered by Rackspace.
February 26th, 2008 at 10:59 am
Thanks for the update. Everything has been running smooth since.
February 26th, 2008 at 11:00 am
Thanks for the update.
February 26th, 2008 at 11:00 am
Sorry about posting twice… =(
February 26th, 2008 at 7:37 pm
@Sharon, at least you’re politely double posting! (grin)
February 27th, 2008 at 8:26 am
Unbelievable. Email down again today. This has to stop or we’re packing up.
February 27th, 2008 at 9:12 am
Mail down for the THIRD DAY IN A ROW!!!!
I’m out of here… no more hosting with NIGHTMAREhost.
February 27th, 2008 at 11:25 am
Yippie -more room for me
February 27th, 2008 at 9:07 pm
Im a low know user, just able to log in, barely able to manage my sites . Unfortunately it does me no good to log in as I cant get at my domains to manage them, access my webftp, or even contact support to find out what up. Just found this dialog (above) which explains-well, enough. email me when its fixed, please?
February 28th, 2008 at 12:07 pm
Support doesn’t check here for requests. You really need to connect to the panel at https://panel.dreamhost.com
February 28th, 2008 at 2:39 pm
I really do need to contact them. but perhaps “I cant get at my domains to manage them, access my webftp, or even contact support” could have been said better:
contact support, webftp,panel.dreamhost, etc, I get NOTHING when I click on the links, tabs, etc. or at least they dont go far enough to send messages or change anything- webftp is DEAD, clicking it wont even start a page upload cycle, I click support and I get to the first page with the menu and it wont register or load past that, and so on.
February 28th, 2008 at 4:52 pm
Clear your caches in your browser, sometimes what your describing can happen when the browser gets confused, or try IE (I assume you’re bright enough to use firefox normally).
I hate it when that happens. Don’t forget that the discussion forums at http://discussion.dreamhost.com can be helpful when this kind of stuff happens too. The nice guys and girls out there can sometimes help get things going without waiting for support.
February 28th, 2008 at 7:20 pm
thanks for the reply, Ive been working this every night for a few hours all week - I do use FF, just started using linux mint- wonder if that might be an issue to, will try all and see what happens from windows xp if all else fails.
thanks again