Central Services and Spunky Cluster Move

Wow, I feel really sorry for all those on Spunky. Good luck to the DreamHost Uber Techs.

Good Luck! My sites still remain up and fast!

“For spunky, all web servers, mail servers, file servers, and MySQL servers in the randy cluster will be unreachable.”

Hold up… you are taking those of us on Randy out yet again?? http://www.dreamhoststatus.com/2008/02/08/randy-move-going-ahead/

Will this affect email as well?

Looks like DH is pulling a Spitzer -

Wonder how many clusters there are

One might think - maybe spunky should be split into two or three clusters so the next move doesnt affect so many users, and so it doesnt take 12 hours to move all those servers!

I’m a Spunkian so I expect my service will be affected. Obviously the situation isn’t ideal, but I’m not going to complain about it because I’ve enjoyed a marvelous level of service over the last few years and I accept these things happen from time to time - particularly in a shared server environment like this one.

My email is down already …
So 12 hours … Good luck.

I’m really sick of having websites randomly have to move, and my e-mail not working 75% of the time is pissing me off.. I’ve been through your billing glitch, the unexplained outages, but this isn’t even funny anymore!

Thank you Dreamhost. This on top of the four hour downtime last night is just what I needed to motivate me to finally make the transition to another host server. I’ll be making the move within the next week…that is if you can keep the system up long enough for us to make the change over….

I have my server (chiclet) overloaded for months and DH does not solve it in any way… and now, 12hours of free downtime??.

NO thanks.

I think that DH is in the way to the DEAD

The unhappy DH customer.

Gobstopper noooo!!! Just jokes, this is the first time that I can recall my server having scheduled maintenances. I stay for the features, you guys are hard to beat in that regard.

EVERYONE ELSE WHO IS BITCHING AND COMPLAINING ABOUT LOSS OF SALES

Take the time between now and the move to setup a SECONDARY ACCOUNT SOMEWHERE ELSE, COPY YOUR SITES, AND WAIT TILL EVERYTHING IS MOVED.

The point of these ADVANCE WARNINGS are so that you can do something about it your own damned lazy selves to mitigate your losses.

@bob cobb: Log into the control panel then click on “Account Status” at the top right. Give it a moment to pop down and you’ll get all your server info.

Thanks Micah!

make sure someone supplies pizza! (just not near the servers )

MY SITE IS DOWN AGAIN! how hard is it to sort thsi shit out!

And the crying begins a week before anything even happens.

I’m on bowser (not on the list) and it’s down.

Is bowser down?

god! Please quick!!!!!

Can you give me the address for where I should send you a bill for a day’s worth of work lost because of your unannounced 12 hour downtime?

GIVE ME A FU*&ING BREAK!!!

Hey, loser, a weeks advance notice isn’t quite “unannounced.”

The only reason you’re losing money is because you’re incompetent fool. If your site was important in any way, it wouldn’t rely 100% on a single cheap shared hosting account to stay up.

On a brighter note, any clients you’re losing are better off.

Is it possible, in the world of hosting, for DH to redirect down sites to a page saying, “This site is down due to scheduled maintenance, and will be back shortly.”? That’s a lot better to end users/customers than just plain broken.

@Nyhm - cool idea - I’ve got a possible solution. Maybe some of the experts out there can help out by picking this apart: If I set up my own custom “site down for maintenance” page on a different server not at DH, and set my 4th DNS server to point there, then magical web routing should get my custom “site down” page at my other host whenever my DH account is unreachable.

@Bryan - I think you’re right; using a 4th DNS would only work if the first 3 were down.

To make things simpler, I’m not even trying to support an automatic failure mode. I’d be happy if they could do this “manually” for known service outages. This would apply to things like this weekend, and when DH staff discovers that a server is dead, while techs are fixing it.

DNS might be one approach. However, DH does not manage DNS for every customer. Also, DNS has a propagation delay, which would not be suitable for short outages.

So, it would probably have to be something they put within their network to feed a generic page for every HTTP request. Notice that this does not fix HTTPS, SSH, FTP, Jabber, etc. It might not be worth the effort at all.

Soapbox: I find it disappointing that the Internet was founded on the enlightened idea of distributed reliability, but Web services are generally single points of failure.

Hey “pissed” - you are a complete twit! There is nothing “unannounced” about downtime you are told about a week in advance, and DreamHost’s address is easy to find, That said, a glance at the TOS to which you agreed should make it obvious that DreamHost is *not* liable to you for any of your “lost earnings” anyway.

You need to visit http://fuckdreamhost.com where you can revel in your own misery!

Wow… I knew spunky did a lot of work, but I agree, that’ll need some splitting xD

Well, good luck… I’m wondering when the new private servers’ll be in, myself Was told two weeks ago that it’d be a week

I wish you a happy moving day! And more pizza!

PalePhoenix … meh. Life’s rough, guy! You want a refund, or a credit, for one-half of one day for a $10.00 a month hosting plan? No shit? Do you own a calculator? How much *is* that, anyway?

And as for “providing the services they promise”, there were not any “promises” in the TOS that I (and I presume you also) read when I signed up about there not being “down time” - there is even considerable language there that intimates to me there is likely to be such down time, and clearly limits DreamHost’s liability for it.

Life’s way to short to be unhappy if your “shining beacon of goodness” turns out to be less shiny than you thought it was going to be, and it causes you this much grief. They are improving their infrastructure, which is ultimately to *your* (and all of our) betterment; man up and deal it (or don’t) but your public blubbering/blathering is pathetic! [wink]

Wait a second, if this is already happening right now, then why is the end date listed as March 22? That’s nine days from now. Clarification?

My sites down! Is this happening today? ugg

I wonder if any other host has as many illiterate customers as Dreamhost.

Shawn that’s rude actually.

And yet it’s 100% correct.

While I’m well aware of what you get for your $10 bucks a month from dreamhost it’s not what a lot of people expect.

And when they expect perfection for $10, it’s because they’re stupid. What uneducated people “expect” has no impact on reality.

I don’t think its unreasonable to have a website that’s up more often then it’s down.

And everyone gets that.

If someone’s site is down more than it’s up, that’s a problem they need to take up with support and isn’t a system wide issue affecting everyone else.

Unfortunately for those people, they’re not smart enough to open a support ticket and come here to cry pointlessly.

I’m still with dreamhost because it’s cheep and they give you a ton of space. Not because they’re reliable (they’re not) or because they’re fast (they’re not). But new users end up feeling duped.

Anyone that feels duped over $10/month for more than other hosts offer at higher prices isn’t too bright.

If they’re not fast & reliable for you, then maybe there’s a problem on that one (out of 1500+) servers. They must have around 100,000 customers and you’ll never see more than a tiny handful claiming to be unhappy here, so they’re far from being nearly as bad as the vocal minority likes to think.

Even when these posts go on for pages, it’s not even a large group. It’s just the same few people that never shut up, so they get mistaken for a large crowd.

People can bash them all they want, but the reality of it is that Dreamhost has a lot of customers that have been with them longer than most hosts have been in business.

stephanie, you’re a goddamn idiot. Here’s a knife, go stand in the corner and slit your wrists.

Jesus Christ.

I have a headache. My site is down yet again. Color me frustrated, when we’ve got all that downtime tonight too.

PS Shawn: I have had websites up on the Internet for over 10 years now. I stick with Dreamhost because I get a lot for my money. However, I have never, ever been with another host that actually consciously put people through 12 hours of downtime to move servers. It’s only DH that does this. Other hosting providers would handle it differently. They would, for example, copy over all the files virtually and get things running that way. DH, in this case, is apparently *physically moving* the very boxes that are sites are hosted on. I’m not an expert, but that’s probably the least efficient way to do it.

So my inconvenience is, I’ll be backing up all my websites before this happens and notifying everyone of the outage. That’s because, who knows what will happen to the boxes when they are moving them. So my inconvenience isn’t just the 12 hours, it’s the other time I have to spend backing everything up at the last minute and notifying everyone…plus losing traffic.

I’d like someone to tell me that other hosts regularly handle things this way, because I don’t think they do.

Now, I’m not saying I’m quitting DH or I hate them, nor am I trying to whine. But they should offer credits because it’s smart business to do that. They should also learn how to do these things more efficiently.

I like them, overall, they are still worth it, but sometimes the way they run things I have the sense that college students are running my websites. They aren’t too bright about how they run this company sometimes. Sometimes they are also less than professional. Now, that has its charm. But when it comes to stuff like this, expecting people to swallow 12 hours of downtime is a bit much.

You can read from this thread that people are leaving because of this. This is why DH would have been smarter to a) figure out how to do this with less downtime and b) offer credits if the downtime was unavoidable.

It’s just called being smart with your business. Lately, DH hasn’t been too smart about things. That’s all.

Jez, they are losing business. They lost a slew of business after the credit card fiasco and continue to bleed customers each time there’s a string of downtimes. Not all the customers are overly demanding, whiny customers. Some are just looking for more stability. So no, I don’t think it’s smart of them to just blithely have downtime without offering some sort of thank you for your patience.

Heck, I had one company that I was leaving offer me two free months of credit and when they accidentally charged me gave me another month. Other companies will bend over backwards to keep people’s business. Now, I’m not saying DH should bend over backwards but sometimes they are too cavalier and yes that hurts them in the long run.

For myself, as my business grows and hopefully someday I’ll need a more robust server solution, I will remember all this nonsense and it may affect my decision to get a server/virtual server here or elsewhere. So maybe I’m not leaving now, but I may be less inclined to stay later when I need something that is more reliable and I can afford to pay for it.

The best remedy for those who are afraid, lonely or unhappy is to go outside, somewhere where they can be quiet, alone with the heavens, nature and God. Because only then does one feel that all is as it should be and that God wishes to see people happy, amidst the simple beauty of nature.

@Jason - Thanks, man!

@Tim - Dude, if you are on the same planet as DreamHost, your problems are *a week* and three hours early … I’m thinking it’s an unrelated problem, and that you might consider submitting a support request.

Stephanie, it should have been obvious that the last post wasn’t really me, but one of the idiots that I made cry with common sense as my weapon. Pretending to be me is the closest they’ll ever get to being smart.

Anyway, they aren’t losing a bunch of customers. They grow at a rapid rate, non-stop. It’s not hard to recover from 5 customers leaving if 100 signed up in that same time. ALL hosts have revolving doors and there are a lot of host-hoppers out there.

Yup, this is a big inconvenience for a lot of people, and it may affect business.

As others have said, that’s why there’s a week of notice; it gives you time to be able to move your critical sites for that time if absolutely necessary. That’s a fair compromise for having an (affordable) virtual hosting service. I bet there are a lot of other hosts that wouldn’t even give notification and would try to explain the outage after it happened!

Besides, I don’t think they’re moving servers around just for kicks. There has to be an eventual benefit to this. That 12-hour period will be one of the most stressful times of the year for those dozen techs, and I wish them the best of luck.

(Oh, and by the way, 12 hours is 0.14% of the time in a year, meaning this outage on the $9.95 plan is “worth” about $0.16.)

Would ne nice for us on the other side of the world to have these times in GMT as well

Shawn, I’m not sure if you are shilling for DH or what but where is your proof that DH is growing in customers (not just domains)…are they growing overall or losing in the long run due to customer churn? Where’s the proof?

“600,000 domains and growing” means nothing - I have a bunch of domains at DH and the whole reason I’m here is that I can host unlimited domains. So one person could conceivably add 300 domains and up the overall domain count but add NOTHING to DH’s overall customer count.

Making your customers happy should be the point of a employee-owned business that claims to be different than the standard mindless corporation. I like DH, but I’ll stick with my observation that they are starting to make too many stupid mistakes and asking their customers to put up with too much downtime. Battle fatigue is setting in.

I have friends who host here - some have thought of leaving due to site flakiness. They don’t post here and as such aren’t “fake” posts by competitors. Churn is never good for any business. You want customers to be happy and thus continue to refer new business.

Why it’s so important to you to prove that DH doesn’t need to work on their customer satisfaction is beyond me. Improving it is always a good idea for ANY company, even when satisfaction is high. It’s good karma, good business. It’s a sensible thing to do. I mean, god forbid I post some sensible reasons why DH might try to GO OUT OF THEIR WAY to make their customers happy after putting them through a lot of grief. It’s just a suggestion, take it or leave it.

Good luck, Friends!

I appreciate that you keep us posted!
There are troubles at any other host service, as well… the advantage, that you inform your clients.
Thanks.

(My sites are affected… nevertheless, I just renewwd the services for another 2 years with you!)

Tamas

Shawn, I’m not sure if you are shilling for DH or what

Right, because any time there is a small group of babies crying, that makes the adults that aren’t crying, “shills.” Not only are ignorant, but you’re not even the first to make that stupid accusation when people won’t join the tearfest. Since you’re so clever, maybe you can also call them Nightmarehost? That’s never been done either, well, other than a few thousand times maybe.

but where is your proof that DH is growing in customers (not just domains)…are they growing overall or losing in the long run due to customer churn? Where’s the proof?

That’s too stupid to be serious, but I’ll bite anyway. The domains don’t register themselves and most people aren’t buying 1,000 domains each.

“600,000 domains and growing” means nothing

It does to people with basic math skills.

I have a bunch of domains at DH and the whole reason I’m here is that I can host unlimited domains. So one person could conceivably add 300 domains and up the overall domain count but add NOTHING to DH’s overall customer count.

Some might have 1000… and most will only have one. 300 domains is roughly $2,100/year just in the registrations. I guess you think that all the people than can barely swing $10/month for budget hosting are major domainers, huh?

Your own lack of logic also proves that they’re growing. If everyone had a bunch of domains and were leaving because they were unhappy, the count would go down that much faster.

I’d consult with a calculator before you try spinning basic math into your favor again.

Making your customers happy should be the point of a employee-owned business

It is and most of their customers are happy. Even if we assumed everyone averaged 6 domains, that would still be 100,000 customers.

All you have to do to prove that you’re capable of anything other that complaining for the sake of complaining, is find a measly 50,001 unhappy customers.

Or did you think that when you whine, there are 50,000 people silently cheering you on?

The unhappy ones are such a tiny minority, that DH would probably be better off if they actually just left, instead of constantly sat around threatening to.

I like DH, but I’ll stick with my observation that they are starting to make too many stupid mistakes and asking their customers to put up with too much downtime.

There are millions of hosts and they all screw up, they just aren’t big enough to make the news when they do. If a host only has 50 customers and 30 of them are unhappy, that’s a horrible statistic, but no one would ever hear about it.

Learn about a thing called “percentages” and re-think whatever you think your numbers might mean.

I have friends who host here - some have thought of leaving due to site flakiness.

Ahhh, yes… the whiners that talk about leaving, but never do. Very familiar with them.

They don’t post here and as such aren’t “fake” posts by competitors.

You’d have to be incredibly naive to think there aren’t any fake competitor posts here or on most other blog posts. They take advantage of Dreamhosts’ openness, knowing they will never open themselves up to retaliation, because their own customers would bury them if they operated like Dreamhost.

Churn is never good for any business.

And yet it’s a reality for ALL of them. So what?

You want customers to be happy and thus continue to refer new business.

You mean like the thousands of Dreamhost customers do, while you sit here whining?

Why it’s so important to you to prove that DH doesn’t need to work on their customer satisfaction is beyond me.

Where did I say that? My point is that it’s never as bad as the tiny group of tantrum throwing babies pretend it is. Their numbers prove it and the whiners just hate that, so instead of admitting they’re idiots, they just start calling everyone that’s smarter than them a shill.

I mean, god forbid I post some sensible reasons why DH might try to GO OUT OF THEIR WAY to make their customers happy after putting them through a lot of grief.

You haven’t posted anything of any value. If you don’t think they go out of their way, then you’re simply an idiot. The billing mess-up alone proves that. Refund, all bank fees, plus doubled in account credit? Yeah, that happens all the time. You would’ve needed a lawyer just to get the bank fees out of most hosts.

Here’s another little clue about how meaningless the whiners are. If Dreamhost was even 1/10th as bad as what the whiners complain, they’d be too busy moving to another host to post here. Whiners whine… and that’s about it. They’re here for drama, not to accomplish anything, which is good since they couldn’t if they tried.

The dummies that talk about Dreamhost like everyone thinks they’re horrible are just as clueless as the ones that think the whole world hates Wal-mart… but fail to explain why their parking lots are full around the clock, every day of the year. In other words, even when you cry so loud you make enough noise for 10 people, it doesn’t mean there are actually another 9 that agree with you.

The majority does agree with me though. Or you could kid yourself into thinking they’re one of the biggest hosts in the world for some other unexplainable reason.

Shawn, stop feeding the trolls. Seriously, it’s making you look like an ass.

Only amongst Dreamhost blog user comments, can being right look like being an ass.

Believe it or not, the comments section wasn’t designed exclusively for whining and being stupid. Personally, I wish they’d close them. Even when something useful is posted in them (rare), it’s buried in all of the posts full of crying, threats, spamming, etc…

If they like crying that much, then they should thank me for giving them even more to cry about.

See, when DH has problems, everyone has problems.

Nope. They have over 1,500 servers. A problem like this one, as big as it is, only affects a tiny percentage of the customers. The system-wide problems are pretty few and far between.

Go with a small host with only a few servers and that percentage of unhappy customers goes up with every problem.

Hopefully the advance warning…..

Instead of complaining about this situation, people should wonder how many other hosts wouldn’t have even announced this, just to keep people from leaving, if they choose to do so. Many would have kept it quiet then played it off as a last minute emergency, knowing most people aren’t smart enough to keep their own backups and would be trapped.

Then, there’s the smart people that use failover setups on anything that’s important and aren’t even phased by little stuff like this. Of course, doing the right thing is a hell of a lot harder than crying on the web about how a cheap shared hosting account isn’t the most reliable way to host a web site.

Chak De DreamHost

My website had been experiencing some insane load times because of a shittastic MySQL server. We finally figured it out and got it moved to another one a few days ago, so it’s back to normal. No reason in whining or leaving over something that really can’t be controlled.

If you can’t stand the occasional (EXPLAINED) downtime, I recommend you go to HostRocket for a while. We decided to try DreamHost after being with them for 5 years or so (me, only a few; but it was still enough)
http://www.hostrocket.com/

Don’t bother looking for reviews, either, since you can find perfect ones right on their website:
http://forums.hostrocket.com/showthread.php?t=24068#11

…
For those that don’t get it, that post was (/is) us. So all of you whining about how boo-hooish the occasional downtime from DH is obviously haven’t been too many other places… it really seems like you only bitch *because* DreamHost announces the downtime in advance, as opposed to the “what do you mean the servers were down for days” responses you get from other hosting companies.

I’ve also had giant email and FTP problems for a few days but I won’t spaz out too badly! I realize that I only pay $10 a month and can’t expect 100% perfection, I just hope it’s fixed soon.

Shawn, I didn’t even get through your response to my response. It’s just a bunch of hot hair.

You know you read it–you just have nothing to say. And as far as hot “hair” goes, it’s funny that it took you 6 paragraphs of nothing to reply to something you claim you didn’t read.

I’ll submit again - why do you even CARE what I say or need to defend DH so much?

If you think you’re entitled to not getting called out for being stupid, you’ll have to go do it on your own site. Did you think the little reply box at the bottom only showed up for you? Like I said, and you know you read, these comments aren’t exclusively for whining and crying.

I made a suggestion - which is for Dreamhost, incidentally, not YOU. I’m sure they skim these comments even if it’s not the place to post critical emergencies.

Airhead. These are USER comments and you really can’t figure out why users are the ones that reply? If you thought this was the place to make a suggest to Dreamhost, then you’re not too bright. Where do you reply to other users, through the SUGGESTIONS section of the control panel??

Yeah, post suggestions where they “might” get “skimmed” through and think that’s the place to put a suggestion. Maybe you can suggest that they add the suggestions section to the panel that’s already there, so you can submit suggestions through that.

a mostly satisfied DH user who is frankly getting a bit concerned over the increase in downtime.

This post has nothing to do with problematic downtime. It’s a scheduled move with plenty of notice. It gets done all the time, but others just don’t give a warning. Boo hoo.

Besides, I’m sure that the internet will survive 12 hours without your adsense site collecting 50% of the money from the people that actually contribute the content.

I’m being perfectly reasonable. I’m making a suggestion.

You have not contributed anything that resembles a useful suggestion, which pretty much makes it whining. Telling people to do better doesn’t qualify you as a consultant. If you’re not even smart enough to submit suggestions through the suggestion form, you probably don’t have anything worth saying.

And anyone who gets on here and starts freaking out over paying customers making suggestions probably has a bit too much time on their hands or something.

Yeah, your 6 paragraphs of nothing response is definitely time well spent. I see you’re as qualified to give advice on how to spend time as you are on the subject of hosting in general.

So we have two choices according to you people: Either LOVE Dreamhost and never make a complaint or suggestion, or LEAVE it. Because I think that’s kind of what you’re saying.

You really are bordering on illiterate. You share the same opinion as the other geniuses that think “anyone that doesn’t cry along with me is either a shill or fan boy.”

If we make one small complaint over something quite significant as a 12-hour downtime, that must mean we’re ungrateful whiners with nothing useful to say. Please.

Your whining is what makes you a whiner. Your inability to grasp that this needs to be done just means you don’t know what you’re talking about. The fact that you don’t have a plan b in place for stuff like this just means your site isn’t important, which means it’s not worth whining about either.

I LIKE Dreamhost. But I’d like it to improve as well.

So you choose hosts based on what you’re not quite happy with, assuming they’ll read a random comment buried in trash and improve to your standards? Is this your first day on the planet?

At any rate, carry on. I will continue to make suggestions here (and to support) as I see fit…and my suggestion to YOU Shawn (and others like him) is to chill out about it.

Good idea. Waste their time blabbing on without a clue. Coming from someone that has a problem with how others spend their time, it’s odd that you think their time would be better spent sifting through your crap than actually doing something productive.

If they ignore your “be better” suggestion, maybe you can give them some other insightful tips, like “if there’s a fire, put it out and/or call the fire department.” I’m sure they could use that advice! Oh, here’s another great suggestion: “If something breaks, fix it!” That’s really a great one, because it applies to everything!

Wow… and I thought only you could come up with great suggestions. I can’t believe I’m dropping these pearls for free.

Here’s the part where you pretend you didn’t read anything, then puke out another 6 paragraphs of nothing and act surprised when I tear that apart as well. See how many times that cycle loops before you can pick up on the pattern.

My service has also been crappy for a while. I hope this fixes it. Site has been down/slow ~once per day whenever I look at it.

{#18
DH User Says:
March 12th, 2008 at 2:49 pm

I think the Dreamhost CEO is partying too much instead of getting his business run reliably … http://flickr.com/photos/thingee/2322196422/}

If that really is DH CEO & staff partying, I think ‘pete’ ate the DH servers - http://flickr.com/photos/thingee/2321480019/

And this is coming from a plus sized gal :p

Well, I’ve had enough, just moved the 5 sites that I had with dreamhost back to my personal server, if you check the link on my post, you will see the site is actually up. Which is much more than I can say about it’s run here. It’s been down for far longer than it’s been up. I know, I’ve been monitoring availability from our LA Datacenter. As I’ve mentioned in another post, I am a co-owner/employee of a webhost, but we don’t do this type of hosting. I became interested in DH as an ‘off to the side’ hosting solution, perhaps referring our ‘cheaper’ clients to them. At this point, I would never recommend DH to anyone. I understand all the technical challenges and issues that hosts face, and this lack of response and crappy server availability is completely unacceptable. I have been attempting to use DH for 4 weeks now, and the site was really only ‘available’ reliably for the first week. That first week was great, after that, it was hell. I only hosted our kids football site here, but as a result we look like fools. Our first day of sign ups, I can’t tell you how many people walked up and said, ‘Did you know your website is down?’ I felt like an idiot, being the ‘IT Guy’ as I’m known by the people involved in the league, I looked like a fool. I just I just kept saying “it’ll get fixed, how long can it be?” to myself too long. Thank you DH. I will be exercising my ‘90 day satisfaction guarantee’. This is the reason that I have my own server, besides the ones that belong to the company, I don’t have to wait until someone ‘feels’ like fixing the problem. Anyways, just my 2 cents. Good luck to you all.

-Allan

I don’t understand. This is affecting my site NOW, according to an email I just received in response to a a help request. But the post says it will only be a problem starting on Friday. What’s the deal?

Wow, that’s amazing, I feel special, all these folks, all these questions, all these problems that are not resolved, and yet, you take the time to answer MY little post, instead of fixing the problems. I’m sure your clients can see your priorities. There’s nothing that I can say, that you haven’t already proven yourself.

If I were here to bash you, or to take your business, I would simply post the url of our company, and I’m not. That’s not what I was here for. I was looking for some ‘inexpensive’ hosting for our kid’s football league. I didn’t want to be so presumptuous as to just stick the league’s site on a server owned by me. We had an incident with the last ‘webmaster’ where they did that, and when he left, he took the site with him, so there is still a bad taste in people’s mouths about that. Not that I would do that, but until people get to know you, they have their doubts. You left me no choice but to move the site off DH. You’re absolutely right, there’s no reason why I can’t host it myself, which is what I am doing now.

Another reason that I was looking at your hosting was to refer people to. I heard nothing but good things about your hosting, and in fact 2 of our designers have accounts with you, and WERE quite happy when they suggested you. We come across people that want to pay 5 bux a month for hosting now and then, and I just wanted someplace to send them. I myself was quite impressed and happy, the first week, and in fact talked to my partners about calling you for a chat about referring folks, plus your office is so close to ours.

We are not a ‘competitor’, nor do I consider you one. We don’t offer cheap, mass shared hosting, period. We host high volume corporate accounts. Dedicated servers, etc.

And just as a simple response/clarification to just one of your comments, there were 10 domains all pointed to one site to be exact. Different variations of the domain name. I still have to move the email off, but getting reliable consistent communication with your email servers has been spotty. In fact, I couldn’t even FTP the most current copy of the site because the server kept disconnecting, I had to restore a backup. The only thing I didn’t have an issue with was the mysql server. I was able to backup the current DB with no problem.

The funny thing is, I actually defended you in another post:
http://www.dreamhoststatus.com/2008/03/03/blingy-file-server-issues/comment-page-2/#comment-135747
Want to know what’s even more hilarious? That TWO WEEK OLD problem is STILL not resolved. Isn’t that GREAT? I am on nero, thus one of the people affected by this ongoing issue.

The bottom line though, is that I was/at the moment still am, a DH customer. It’s nice to know that your attitude is so great towards your clients. I was simply sharing my experience with your company, much like everyone else has, among all the other ‘bad reviews’. But again, I’m FLATTERED that you would take time out of your obviously busy schedule to answer MY post, be a smart-ass and flame me, one of your customers. Take some of that ’spare time’ and resolve your problems, I’m sure your clients will appreciate that.

-Allan

you take the time to answer MY little post, instead of fixing the problems. I’m sure your clients can see your priorities

Wow, you aren’t too bright. If you want to talk to Dreamhost, go use the ticket system. We’re just customers.

I was looking for some ‘inexpensive’ hosting for our kid’s football league.

You could have put them on your own servers. Free is cheaper than ‘inexpensive’.

And if ‘inexpensive’ was most important, then reliability wasn’t.

I didn’t want to be so presumptuous as to just stick the league’s site on a server owned by me. We had an incident with the last ‘webmaster’ where they did that, and when he left, he took the site with him, so there is still a bad taste in people’s mouths about that.

That doesn’t even make any sense. You own the company? You can put whatever you want on it.

You can take a site you’re in control of no matter where it’s hosted, so like I said, that makes no sense.

blah blah blah….

It’s nice to know that your attitude is so great towards your clients.

If you’re not even smart enough to know when you’re talking to a fellow customer, or the company you’re sending money to, it might be time to have someone else do your thinking for you.

And you run a hosting company??? I guess I could just call up and say I’m a customer and want my account deleted, since you’re oblivious to your surroundings.

When your clients want to talk to you, do you tell them to contact you directly, or post on a public blog and assume that anyone that answers is you?

Again, it’s scary that you have anything to do with running a company when you seem to have zero common sense.

Well gee Shawn, it’s kinda hard to not think you don’t work for DH, or have some affiliation with them, since you take comments so personally. I don’t recall anyone getting so fired up over something they aren’t personally vested in, unless they truly have nothing better to do…. But then again, it could be some kind of personality disorder you suffer from, (which would explain why you troll blogs looking for people to flame) and how insensitive of me to not think of that to begin with.

Also, I don’t recall reading in the TOS where system availability would be half-assed, could you please point that out for me since you know it so well, I don’t feel like wasting any more time….

In fact I really couldn’t care less about anything you have to say if you don’t work for DH, which according to you, you don’t.

Like Ian said, you’re a troll.

-Allan

:( :( My Site Is Down from 2hour :( :(

My site isn’t even on this “list”, and it is currently down.

Oh, and to everyone complaining about not being emailed, there is an RSS feed at the bottom of every page which can be used with something like http://www.sendmerss.com/ to let you know. Or would you rather Dreamhost put further demand on their network to spam you and affect your website’s performance?

I’m thrilled. Can’t hardly wait.

Really, please get it done in under 12 hours for everyone’s continued safety.

Thomas

my server not is in list and is down :(:(:(:( (kratos)

And if you don’t send a support ticket in, rather than randomly posting on irrelevant blog posts about it, there’s no reason to expect it to come back up.

Wow who’s the sphincter named Shawn? What a wanker taking stuff out of context too..
Haven’t been to this site for ages, but fucking funny to see the same shit going on. Why am I not surprised?
Been with a new host for several months now, with only ONE downtime that lasted about 10-20minutes and was scheduled. Otherwise 100% uptime with uptime checks running every 10minutes.
DH you REALLY suck shit.

sigh -site’s down :/

The ditzy airhead’s back.

Allan, ignore Shawn, he’s just some guy with wayyy too much time on his hands.

Yeah, I believe I pointed out before how well-spent your time here has been.

I don’t even read what he writes anymore - I just skim past it.

An airhead AND a liar. What a charming combination!

You read it, reply, then I point out how stupid you’re being. It only took you how many times to have the sense to quit trying? But go ahead and pretend that you’re not reading this right now. Don’t forget to make another pointless reply to point out that you didn’t read it. That’ll show me!

I think it’s important that reasonable customers like yourself post feedback and comments here.

That’s because you’re dumb. That’s what the SUGGESTION section of the control panel is for. It’s bad enough you clutter it with your pointless babble that you try to pass off as “suggestions,” but there’s no need to recommend that others should be just as stupid and intentionally go about it the wrong way.

The comments section is for constructive comments relevant to the post. Unfortunately, most of the people here don’t have the brainpower to stay focused, so it ends up being a tearfest where the crying kiddies think anyone that isn’t bawling their eyes out must be an employee.

That said, DH needs to stop acting like college students and more like adults.

Being themselves, instead of a bunch of phonies wearing suits and Rolexes, is what most of us like about them. The businessmen in suits are so concerned about that fake image that you don’t see them being open and honest about mistakes, like Dreamhost.

In case you didn’t notice, you chose them over all those other businesses that act exactly how you say they should act. Brilliant!

Have it at Shawn…I won’t be reading your response

Yes, you will… or you’ll at least have someone read it to you.

Oh no, what about all my spam adsense sites?
I will be loosing… pennies

HaHa! That’s pretty much what others try to pass off as “my corporation is losing billions per hour!”

Does it impact to blingy cluster? My web load very slow

It’s nice to see that something that isn’t happening (yet) has generated three pages of traffic.

DH needs to send notification emails warning of future planned outages. If they sent one out, I never got it. A simple email would be a professional way to handle it instead of having customers needing to log into the system status to find out. This puts us business owners in a bad situation with OUR customers. Many of us do not run our businesses in a “management by crisis” way, yet we are forced to by DH.

DH needs to send notification emails warning of future planned outages.

No, they don’t. YOU need to subscribe to the RSS if YOU want to be kept up to date.

It’s moronic to think a company of this size needs to flood the net with email every time there’s news.

If they sent one out, I never got it.

Showing your own idea isn’t a good one. If they did this by email, and you didn’t get it, you’d be hear complaining about how it should be a more reliable RSS setup so you wouldn’t have to rely on email.

This puts us business owners in a bad situation with OUR customers. Many of us do not run our businesses in a “management by crisis” way, yet we are forced to by DH.

Wrong again. YOU are in a bad situation with your customers because YOU are incompetent. Just tell your customers the truth, which is that they mean nothing to you. You put them on cheap shared hosting and you can’t even bother to subscribe to an RSS feed to keep them informed. Or did you think they pay you to be lazy and stupid?

If you want to blame someone other than yourself for you incompetence, take it up with your parents or the school system that was apparently just handing out passing grades to anyone that showed up.

shawn,
go back to work!

oh please…..
10 minutes to upload 13k…ahahahah
you guys, I get that I am only payng 10 bucks a month…still.
upsetting.

Fuck you bastards I am moving right away fuckers

Why can’t you h