Central Services and Spunky Cluster Move
Due to continued space and power constraints in our primary data center, we will be moving all central DreamHost functions as well as the “spunky” cluster to one of our newer data centers. This move will begin Friday, March 21st, at 9PM PDT, and is expected to last up to 12 hours, until Saturday, March 22nd, 9AM PDT.
Central services include panel.dreamhost.com, dreamhost.com, dreambook.com, files.dreamhost.com, media.dreamhost.com, wiki.dreamhost.com, discussion.dreamhost.com, basically everything but secondary DNS and this status blog. Primary and tertiary DNS will be going down as well, but will have a more limited downtime window of only 2-3 hours. For spunky, all web servers, mail servers, file servers, and MySQL servers in the spunky cluster will be unreachable. The list of affected spunky web servers is here:
abbazaba absinthe achilles adams admiralty aero alameda almalibre alondra altoid alvarado archibald arrow atlantic avalon aviation babyruth badillo balu bandini barranca barry baseline bazooka beaudry bellflower beverly bixel blowpop bonbon bottlecap bounty bourbon boyd broadway brownie bubbleyum bundy burton butler butterfinger cahuenga caramello casamento catalina centinela century cerritos cheeto cheezit chex chiclet cienega cognac colbert compton cookie cordial crackerjack crenshaw crunch cupcake dingdong doheny dorito drumstick dumdum edendale euclid fairfax fc23 federal fig fireballs firestone fletcher flower foothill formosa frito frontseat fruitland fudge fundip garland garth garvey gobstopper goober good gower grand granola grappa gumdrop gummi haven heath heaven highland hillhurst hillmont hoho holt hoover hope hops hyperion jalapa jawbreaker jefferson jerky juniormint jurupa kidsgames kiki kitkat krackel lankershim larchmont laurel lemonhead licorice lifesaver limbo-spunky3 limbo-spunky4 locust look lucas malt manchester mariposa mayo melrose mento milliken mills monroe moorpark mounds munchies nash necco nerds nilla nougat nutrageous oakdale ocean olive olympic ord oreo ouzo overland oxnard paramount payday pernod pez pico planters plenty pocky popcorn poprock powerbar pretzel price pringle rampart razzle redhot redondo reeses rexford ritz rockyroad rodeo rollo roscoe rosecrans rossmore rum runts sake saltine sanborn sawtelle schnapps scotch selma sepulveda shocktart skittle skor skybar slauson smores snicker snocap soto sourpatch spree starburst sugardaddy sunset taffy tampa temple tequila toblerone toffee tootsie topanga torrance truffle twinkie twix twizzler union vanowen vermouth vine virgil warhead washington western whittier whopper wilmington wilshire york zagnut zuma
We realize this is a very large move and we will have a dozen techs onhand to supervise. My apologies for not posting this earlier.
Happy DreamHost Mover Team!
.
March 18th, 2008 at 10:53 am
{#18
DH User Says:
March 12th, 2008 at 2:49 pm
I think the Dreamhost CEO is partying too much instead of getting his business run reliably … http://flickr.com/photos/thingee/2322196422/}
If that really is DH CEO & staff partying, I think ‘pete’ ate the DH servers - http://flickr.com/photos/thingee/2321480019/
And this is coming from a plus sized gal :p
March 19th, 2008 at 12:56 am
feeling……… you~~~~
March 19th, 2008 at 1:28 am
Well, I’ve had enough, just moved the 5 sites that I had with dreamhost back to my personal server, if you check the link on my post, you will see the site is actually up. Which is much more than I can say about it’s run here. It’s been down for far longer than it’s been up. I know, I’ve been monitoring availability from our LA Datacenter. As I’ve mentioned in another post, I am a co-owner/employee of a webhost, but we don’t do this type of hosting. I became interested in DH as an ‘off to the side’ hosting solution, perhaps referring our ‘cheaper’ clients to them. At this point, I would never recommend DH to anyone. I understand all the technical challenges and issues that hosts face, and this lack of response and crappy server availability is completely unacceptable. I have been attempting to use DH for 4 weeks now, and the site was really only ‘available’ reliably for the first week. That first week was great, after that, it was hell. I only hosted our kids football site here, but as a result we look like fools. Our first day of sign ups, I can’t tell you how many people walked up and said, ‘Did you know your website is down?’ I felt like an idiot, being the ‘IT Guy’ as I’m known by the people involved in the league, I looked like a fool. I just I just kept saying “it’ll get fixed, how long can it be?” to myself too long. Thank you DH. I will be exercising my ‘90 day satisfaction guarantee’. This is the reason that I have my own server, besides the ones that belong to the company, I don’t have to wait until someone ‘feels’ like fixing the problem. Anyways, just my 2 cents. Good luck to you all.
-Allan
March 19th, 2008 at 1:59 pm
None of the servers are down more than they are up, but you already knew that.
Wow, a negative review from a competitor. What a shocker!
What type of hosting? If you’re a host, there’s nothing you can do on Dreamhost servers that you couldn’t do on your own.
Of course not, being a competitor.
Wal-mart doesn’t recommend K-Mart, PayPal doesn’t recommend Google Checkout… see the pattern?
First it was 5 sites, now it’s just one? Need help with keeping your stories straight?
That’s okay, I’m sure you’re used to it.
No, that would be a reason to not sign up for competitors plans for the sake of giving them bad reviews. You have a personal server, are part owner of a web host, yet still need to sign up at Dreamhost? Smells like BS to me.
March 19th, 2008 at 7:27 pm
I don’t understand. This is affecting my site NOW, according to an email I just received in response to a a help request. But the post says it will only be a problem starting on Friday. What’s the deal?
March 19th, 2008 at 8:44 pm
http://www.timeanddate.com/worldclock
for all that need to know what time it is in CA compared to where they are
00:00 (12 midnight) in California is currently 07:00 (7 AM) GMT (the US is currently observing Daylight Savings Time)
March 19th, 2008 at 8:45 pm
Wow, that’s amazing, I feel special, all these folks, all these questions, all these problems that are not resolved, and yet, you take the time to answer MY little post, instead of fixing the problems. I’m sure your clients can see your priorities. There’s nothing that I can say, that you haven’t already proven yourself.
If I were here to bash you, or to take your business, I would simply post the url of our company, and I’m not. That’s not what I was here for. I was looking for some ‘inexpensive’ hosting for our kid’s football league. I didn’t want to be so presumptuous as to just stick the league’s site on a server owned by me. We had an incident with the last ‘webmaster’ where they did that, and when he left, he took the site with him, so there is still a bad taste in people’s mouths about that. Not that I would do that, but until people get to know you, they have their doubts. You left me no choice but to move the site off DH. You’re absolutely right, there’s no reason why I can’t host it myself, which is what I am doing now.
Another reason that I was looking at your hosting was to refer people to. I heard nothing but good things about your hosting, and in fact 2 of our designers have accounts with you, and WERE quite happy when they suggested you. We come across people that want to pay 5 bux a month for hosting now and then, and I just wanted someplace to send them. I myself was quite impressed and happy, the first week, and in fact talked to my partners about calling you for a chat about referring folks, plus your office is so close to ours.
We are not a ‘competitor’, nor do I consider you one. We don’t offer cheap, mass shared hosting, period. We host high volume corporate accounts. Dedicated servers, etc.
And just as a simple response/clarification to just one of your comments, there were 10 domains all pointed to one site to be exact. Different variations of the domain name. I still have to move the email off, but getting reliable consistent communication with your email servers has been spotty. In fact, I couldn’t even FTP the most current copy of the site because the server kept disconnecting, I had to restore a backup. The only thing I didn’t have an issue with was the mysql server. I was able to backup the current DB with no problem.
The funny thing is, I actually defended you in another post:
http://www.dreamhoststatus.com/2008/03/03/blingy-file-server-issues/comment-page-2/#comment-135747
Want to know what’s even more hilarious? That TWO WEEK OLD problem is STILL not resolved. Isn’t that GREAT? I am on nero, thus one of the people affected by this ongoing issue.
The bottom line though, is that I was/at the moment still am, a DH customer. It’s nice to know that your attitude is so great towards your clients. I was simply sharing my experience with your company, much like everyone else has, among all the other ‘bad reviews’. But again, I’m FLATTERED that you would take time out of your obviously busy schedule to answer MY post, be a smart-ass and flame me, one of your customers. Take some of that ’spare time’ and resolve your problems, I’m sure your clients will appreciate that.
-Allan
March 19th, 2008 at 9:36 pm
Another customer who is complaining: Ste. Not me, Ste. You know, the guy who is behind the largest iPhone software repository. No, the software repository is now on two dedicated servers, with two different dedicated server companies, sponsored by two different companies. Dreamhost basically kicked him off, even though he was perfectly within their prescribed bandwidth and storage limits. I’m pretty sure you can fit the whole software bunch onto a single CD, and at the time he was balancing packages between servers so as to keep from going over the bandwidth limit. Seperate DreamHost accounts, totally. Yet they kicked him off.
Now, the remaining site on DreamHost is his blog. Which is only there because he paid way in advance for hosting and hasn’t had enough time to get a refund request in. I’m sure he’ll be moving to somewhere else as soon as he can either get his money back here or finish up his term. The site is pretty slow considering what it is (just a WordPress blog) and there are in fact other hosting providers that have great uptime and all that. Heck, they even have 99.9 or even 99.99 percent guarantees, and, whoda thunkit, hold to them! You know, like the one you see when you open up any computer catalog. Can’t miss those ad inserts.
The hosting plans look awesome on the surface, sure but reliability begs the question: why not host somewhere else rather than pay two companies so my site stays up? Looking at this month, you’ve got about 98% uptime, considering the roughly twelve hour server move. That’s pretty disgusting, actually. Add in the other downtime and you’ve got, what, 95% or less? In such a connected society, this is unacceptable.
Okay, troll-Shawn. Take over. You’ll say that I work for a competitor (I don’t) or say that people whoare whiners should up and leave (what if they’ve got prepaid service?). Just because you don’t have hard numbers saying that people are leaving DreamHost in droves doesn’t mean this is actually the case, and judging from these numerous complaints I certainly wouldn’t sign up with these guys, even though in theory I could use them to back up all of my computer systems and still pay less than what ‘m paying right now for Mozy backup (which isn’t a competitor, right?). Or host whatever website. Sure, HostRocket may be hacked into oblivion (so don’t go there) and 1&1, should you have to contact customer service, is lousy at that sort of thing, in addition to using Cogent to route all their traffic, or at least most of it…again, if you don’t want them, go elsewhere.
There are actually hosts, however, that can keep a site running with 99.9%+ uptime, and it looks like DreamHost isn’t one of them. That’s a problem. They need to either fix it or they’ll bled customers enough to offer everyone till on them unlimited everything, and have grat performance…when something isn’t broke, which will of course be an unacceptable percentage.
So please, everyone, switch to someone who has an uptime guarantee. DreamHost obviously doesn’t, and they’re taking advantage of that to the max.
March 19th, 2008 at 11:27 pm
Wow, you aren’t too bright. If you want to talk to Dreamhost, go use the ticket system. We’re just customers.
You could have put them on your own servers. Free is cheaper than ‘inexpensive’.
And if ‘inexpensive’ was most important, then reliability wasn’t.
That doesn’t even make any sense. You own the company? You can put whatever you want on it.
You can take a site you’re in control of no matter where it’s hosted, so like I said, that makes no sense.
If you’re not even smart enough to know when you’re talking to a fellow customer, or the company you’re sending money to, it might be time to have someone else do your thinking for you.
And you run a hosting company??? I guess I could just call up and say I’m a customer and want my account deleted, since you’re oblivious to your surroundings.
When your clients want to talk to you, do you tell them to contact you directly, or post on a public blog and assume that anyone that answers is you?
Again, it’s scary that you have anything to do with running a company when you seem to have zero common sense.
March 19th, 2008 at 11:32 pm
And if either of you read the TOS, you’d know that multiple accounts gets you terminated.
Oopsie… I read things before I agree to them, so I must be a troll!
From the TOS ( http://dreamhost.com/tos.html ):
March 20th, 2008 at 12:06 am
Well gee Shawn, it’s kinda hard to not think you don’t work for DH, or have some affiliation with them, since you take comments so personally. I don’t recall anyone getting so fired up over something they aren’t personally vested in, unless they truly have nothing better to do…. But then again, it could be some kind of personality disorder you suffer from, (which would explain why you troll blogs looking for people to flame) and how insensitive of me to not think of that to begin with.
Also, I don’t recall reading in the TOS where system availability would be half-assed, could you please point that out for me since you know it so well, I don’t feel like wasting any more time….
In fact I really couldn’t care less about anything you have to say if you don’t work for DH, which according to you, you don’t.
Like Ian said, you’re a troll.
-Allan
March 20th, 2008 at 12:35 am
Frak me. You couldn’t bulk-email the affected users about this instead of leaving us to hear about it either (a) by word of mouth, which is how I found out, or (b) us checking this when we have a problem? Something this big should DEFINITELY have notification given!
*headdesks, because both her domains are on spunky*
March 20th, 2008 at 12:43 am
March 20th, 2008 at 12:45 am
And it’s hard to believe you have time to waste complaining here, if you have your own hosting company to run.
I just get a kick out of making you little babies that come here to cry, cry a little harder.
If you want to be a whiny sissy and not get any noise for it, go do it on your own site that doesn’t have an open comment section. I’m not surprised you weren’t smart enough to figure that out on your own.
You wouldn’t need anything pointed out if you read it yourself, like you’re supposed to.
Every hosts’ TOS refuses responsibility for anything that goes wrong. Tell a lawyer to write something up and it will cover all the bases.
Since you’re not smart enough to read things before you agree to them, a few quotes:
Right at the top, can’t miss this one: “DreamHost Web Hosting can make no guarantee that any given reader shall be able to access DreamHost Web Hosting’s server at any given time.”
Or how about the whole section with the huge “LIMITED LIABILITY” header over it?
LIMITED LIABILITY
1. Customer expressly agrees that use of DreamHost Web Hosting’s Server is at Customer’s sole risk. Neither DreamHost Web Hosting, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that DreamHost Web Hosting’s Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the DreamHost Web Hosting Server service, unless otherwise expressly stated in this contract.
2. Under no circumstances, including negligence, shall DreamHost Web Hosting, its offices, agents or any one else involved in creating, producing or distributing DreamHost Web Hosting’s Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the DreamHost Web Hosting Server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to DreamHost Web Hosting’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content on DreamHost Web Hosting’s Server service.
I take it you never read your own TOS, since they are ALL designed to cover the host’s ass–not yours.
Then maybe instead of just running your mouth, you should make sure you’re talking to who you think you are first. Is that too hard for you?
It’s funny that you think I’m in the hosting business. Meanwhile, you claim to be and it’s almost impossible to believe since you’re so clueless on the subject.
And like I said, you’re an idiot.
You’re not the first baby that called someone a troll for not crying along. Waaaaaaaaaaa! Waaaaaaaaa!
March 20th, 2008 at 8:35 am
My site isn’t even on this “list”, and it is currently down.
March 20th, 2008 at 3:59 pm
I’m one of the many affected by the move. I’ve been monitoring my work’s MediaTemple GS account, and haven’t found a convincing reason to switch. They have downtime too, and the control panel on Dreamhost is far superior. Now if only there was an iPhone interface.
March 20th, 2008 at 4:03 pm
Oh, and to everyone complaining about not being emailed, there is an RSS feed at the bottom of every page which can be used with something like http://www.sendmerss.com/ to let you know. Or would you rather Dreamhost put further demand on their network to spam you and affect your website’s performance?
March 20th, 2008 at 4:24 pm
Once again dreamhost let us down!!!!! One more of these and I’m changing servers for one that works
March 20th, 2008 at 4:31 pm
I’m thrilled. Can’t hardly wait.
Really, please get it done in under 12 hours for everyone’s continued safety.
Thomas
March 20th, 2008 at 5:01 pm
my server not is in list and is down :(:(:(:( (kratos)
March 20th, 2008 at 6:26 pm
And if you don’t send a support ticket in, rather than randomly posting on irrelevant blog posts about it, there’s no reason to expect it to come back up.
March 20th, 2008 at 8:03 pm
meu deus do ceu, quando esta coisa vai parar de ter problema?
Eu preciso trabalhar! Droga.
Que merda!
My god of heaven, when this thing is going to have?
I need work! Drugs.
What shit!
March 20th, 2008 at 8:43 pm
Wow who’s the sphincter named Shawn? What a wanker taking stuff out of context too..
Haven’t been to this site for ages, but fucking funny to see the same shit going on. Why am I not surprised?
Been with a new host for several months now, with only ONE downtime that lasted about 10-20minutes and was scheduled. Otherwise 100% uptime with uptime checks running every 10minutes.
DH you REALLY suck shit.
March 20th, 2008 at 9:07 pm
What an idiot. There’s no such thing as 100% uptime with one downtime. And only a few months in… there’s nothing impressive about that at all.
Maybe all hosts should just start saying, “We guarantee 100% uptime between downtimes,” to attract the idiots that couldn’t pass 2nd grade math if their lives depending on it.
I’m guessing you’re just lying about leaving, like the other kiddies that like making threats. If you aren’t lying, then it’s pretty sad that you have to troll an ex-host’s blog. Won’t your new host let you be a dumbass on their site?
Do you still stalk ex-girlfriends that dumped you? Do you prank call Burger King, even though you made the career jump over to McDonalds?
I think it’s funny that Dreamhost made you cry so hard that you can’t stop. Even if you really did leave, you’re still their bitch.
March 20th, 2008 at 10:28 pm
sigh -site’s down :/
March 20th, 2008 at 10:52 pm
Allan, ignore Shawn, he’s just some guy with wayyy too much time on his hands. I came back here to check the status of the move…and I’m amused to see Shawn still dominating the conversation. I don’t even read what he writes anymore - I just skim past it.
So don’t let one strange person shut you up. I think it’s important that reasonable customers like yourself post feedback and comments here. I have hopes that DH can get itself out of its current doldrums and improve its service. If there are any smart people working there, I’m sure they read these comments and take the sane ones as suggestions for improvement. If I hated Dreamhost I would just leave quietly and never come back. Actually, I like it for the most part and I’m just hoping they can mature a bit and improve their reliability. I’d hate to have to move all my sites, and the grass is not always greener.
That said, DH needs to stop acting like college students and more like adults. Love them, but they could improve. My 2 cents.
Have it at Shawn…I won’t be reading your response but you might entertain some others with it.
March 20th, 2008 at 11:11 pm
The ditzy airhead’s back.
Yeah, I believe I pointed out before how well-spent your time here has been.
An airhead AND a liar. What a charming combination!
You read it, reply, then I point out how stupid you’re being. It only took you how many times to have the sense to quit trying? But go ahead and pretend that you’re not reading this right now. Don’t forget to make another pointless reply to point out that you didn’t read it. That’ll show me!
That’s because you’re dumb. That’s what the SUGGESTION section of the control panel is for. It’s bad enough you clutter it with your pointless babble that you try to pass off as “suggestions,” but there’s no need to recommend that others should be just as stupid and intentionally go about it the wrong way.
The comments section is for constructive comments relevant to the post. Unfortunately, most of the people here don’t have the brainpower to stay focused, so it ends up being a tearfest where the crying kiddies think anyone that isn’t bawling their eyes out must be an employee.
Being themselves, instead of a bunch of phonies wearing suits and Rolexes, is what most of us like about them. The businessmen in suits are so concerned about that fake image that you don’t see them being open and honest about mistakes, like Dreamhost.
In case you didn’t notice, you chose them over all those other businesses that act exactly how you say they should act. Brilliant!
Yes, you will… or you’ll at least have someone read it to you.
March 20th, 2008 at 11:28 pm
Oh no, what about all my spam adsense sites?
I will be loosing… pennies
March 20th, 2008 at 11:40 pm
HaHa! That’s pretty much what others try to pass off as “my corporation is losing billions per hour!”
March 21st, 2008 at 12:32 am
@101: Ouch. Just.. ouch.
March 21st, 2008 at 1:53 am
Does it impact to blingy cluster? My web load very slow
March 21st, 2008 at 5:38 am
Blingy != Spunky
This move is not happening for another fourteen and a half hours.. if your site(s) are down now it is NOT due to this move..
March 21st, 2008 at 5:47 am
It’s nice to see that something that isn’t happening (yet) has generated three pages of traffic.
March 21st, 2008 at 6:08 am
We’re all DOOOMMMEEED!!!
Ah well.
March 21st, 2008 at 9:15 am
DH needs to send notification emails warning of future planned outages. If they sent one out, I never got it. A simple email would be a professional way to handle it instead of having customers needing to log into the system status to find out. This puts us business owners in a bad situation with OUR customers. Many of us do not run our businesses in a “management by crisis” way, yet we are forced to by DH.
March 21st, 2008 at 9:45 am
it surely would be nice, to know about this BEFORE !! atleast could’ve inform my daily readers…..
oh and I’m on IRIS .. and my site is down to!
March 21st, 2008 at 9:58 am
No, they don’t. YOU need to subscribe to the RSS if YOU want to be kept up to date.
It’s moronic to think a company of this size needs to flood the net with email every time there’s news.
Showing your own idea isn’t a good one. If they did this by email, and you didn’t get it, you’d be hear complaining about how it should be a more reliable RSS setup so you wouldn’t have to rely on email.
Wrong again. YOU are in a bad situation with your customers because YOU are incompetent. Just tell your customers the truth, which is that they mean nothing to you. You put them on cheap shared hosting and you can’t even bother to subscribe to an RSS feed to keep them informed. Or did you think they pay you to be lazy and stupid?
If you want to blame someone other than yourself for you incompetence, take it up with your parents or the school system that was apparently just handing out passing grades to anyone that showed up.
March 21st, 2008 at 10:01 am
I take it you would have needed to be notified by phone, since you can’t read?
1. There was over a week of advance notice.
2. Iris isn’t on the list. Learn how to read.
3. Use the support ticket system. Is the name not self-explanatory enough for you?
March 21st, 2008 at 11:31 am
shawn,
go back to work!
March 21st, 2008 at 12:09 pm
again again again, .downtime … downtime downtime.. what is happing????!
March 21st, 2008 at 12:37 pm
oh please…..
10 minutes to upload 13k…ahahahah
you guys, I get that I am only payng 10 bucks a month…still.
upsetting.
March 21st, 2008 at 12:41 pm
Why dreamhost.com Work….and all our SITES ARE DOWN???? hehehehehe
March 21st, 2008 at 1:46 pm
Fuck you bastards I am moving right away fuckers
March 21st, 2008 at 1:47 pm
suckers you are a piece of crap I am searching for a alternative now
March 21st, 2008 at 1:48 pm
Why can’t you have some sort of a “advertised outage” atleast we can brace for it
March 21st, 2008 at 2:34 pm
You had over a week of notice, genius.
Do you need Dreamhost to beat you over the head with a hammer to get your attention?
March 21st, 2008 at 4:09 pm
For those of you with nothing better to do with a Friday night when there is an outage (like go out to dinner, visit friend, play a game, read a book, screw, etc),, I suggest gathering at http://fuckdreamhost.com, where you can revel in your misery with other miserable souls.
“A Friday night with everything down is a day off work!”
March 21st, 2008 at 4:16 pm
Oh noes! I “fat fingered” the link above … that’s http://fuckdreamhost.com - “The *only* place to be when your junk is down!”. Proudly serving the frustrated DreamHost customer since 2008!
March 21st, 2008 at 8:14 pm
I’m on the Spunky cluster and my site is down (DUH!) Its just a good excuse not to work on my website haha.
Thank you dreamhost and good luck with the move!
~Robert
March 21st, 2008 at 8:17 pm
It would be nice to have these kind of total interrupts announced to the affected clients by email. I’ll admit that the only time I check the status site, the blog, etc. is when something is down. Proactive notification would be helpful.