Problem with central services (panel,webmail, etc..) and spunky cluster
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
UPDATE 2:40 PM PDT **
Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.
UPDATE 4:39 PM PDT **
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.
UPDATE 5:11 PM PDT **
There have been reports of problems with the spunky cluster , we will re-open this status post until we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.
March 25th, 2008 at 12:13 pm
i figured this out before it was posted here!
March 25th, 2008 at 12:13 pm
I have a funny story that I keep wanting to tell you folks: I had problems BEFORE I EVEN PAID FOR HOSTING!!
They wouldn’t even let me sign up!
March 25th, 2008 at 12:14 pm
Let’s see how long it takes for the whining masses to start filling the comment log, eh?
March 25th, 2008 at 12:14 pm
You something’s up when dreamhoststatus.com is down… and the web panel is down… and mail…
March 25th, 2008 at 12:15 pm
exciting, always exciting and new with dreamhost-dont wanna jump on the grumble wagon-so just a lil (grumble)
March 25th, 2008 at 12:15 pm
Huh. I hadn’t noticed, since I’m so busy moving my clients to other hosting providers… DreamHost you’ve blown it so, so badly this time. Bye-bye.
March 25th, 2008 at 12:15 pm
OMG SUICIDE IN 15 MINUTES
March 25th, 2008 at 12:15 pm
Webmail’s gone from ponderously slow to not working at all over the last 24 hours. Dreamhoststatus.com was down when I checked, and same with my DreamHost control panel. It’s not funny anymore people.
http://wwwfail.com/?url=www.dreamhost.com%2F
March 25th, 2008 at 12:15 pm
Anyone having problems with the mail server independent of webmail?
March 25th, 2008 at 12:16 pm
This problem showed up for me as an inability to send mail normally, or connect to webmail. Just FYI.
March 25th, 2008 at 12:16 pm
thanks for the prompt update!
i noticed there was a wee problem and popped here, there wasnt anything listed, so i refreshed and here it was!
On the ball as usual
goodluck & hope it goes smoothly
March 25th, 2008 at 12:17 pm
Coincidental that this happened as I was migrating a site AWAY from Dreamhost! Oh well.
March 25th, 2008 at 12:17 pm
Great.
I was just updating my website, then its gone. *sigh*
March 25th, 2008 at 12:17 pm
SSH to alondra is also down, apparently.
March 25th, 2008 at 12:18 pm
I noticed a wee problem too, my entire site is down….
March 25th, 2008 at 12:18 pm
Since the Data center move, my site has been horrifically slow when trying to access anything on a DB.
www.kiltsrock.com
March 25th, 2008 at 12:18 pm
Guatafak !!!!
Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 278
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
March 25th, 2008 at 12:18 pm
I’m glad to have a speedy response (once the blog came back up.).
So long as what I told my client (20 minutes) is OK, or another update is posted, this is what I ask for.
March 25th, 2008 at 12:19 pm
Down again. Glad to hear it should be fixed quickly.
March 25th, 2008 at 12:19 pm
10 MINUTES LEFT
March 25th, 2008 at 12:20 pm
I’m not getting anywhere with the Spunky cluster either, so I suspect the issues go beyond just central services at the moment. Running a trace shows dropped packets and very long hops at the DreamHost end of the line, so it may be network related.
March 25th, 2008 at 12:20 pm
site was down for 12 hrs yesterday, and 3 today
March 25th, 2008 at 12:21 pm
I’m coming to the conclusion that there is a problem between the web cluster and the db cluster.
March 25th, 2008 at 12:21 pm
The funny thing is that just before my site went down I noticed it was running about 3 times faster than usual….I guess that’s what I get for thinking dreamhost did something right for once…
March 25th, 2008 at 12:21 pm
Glad, this week i’ve received around 100 mails from web monitor report about my websites down
March 25th, 2008 at 12:22 pm
SSH to Abbazaba is shit too… as are all my websites… I was uploading a new copy of one of my GPL programs, and POP… dropped to a crawl. Hope we work this out soon, DH… sometimes this stuff is amusing, but it is getting a little irritating now. (and it’s difficult to irritate me.
Figure it out, please.
Matt
March 25th, 2008 at 12:22 pm
I’m coming to the conclusion that Dreamhost needs to get its act together.
March 25th, 2008 at 12:22 pm
OK, this has gone too far. I’m registering with Hostgator and we’ll see how things go. Scheduled downtime like last weekend is one thing, but this random downtime getting really tiring.
March 25th, 2008 at 12:23 pm
Last night my sites were painstakingly slow. Now they are down. What a friggin’ surprise. Time to start looking for a new provided. I’m so sick of this crap.
March 25th, 2008 at 12:23 pm
my website http://www.kejut.com is also down.
March 25th, 2008 at 12:23 pm
yesterday my database server is also down.
March 25th, 2008 at 12:23 pm
Hope that all the incoming mail is queued to go out and doesn’t just disappear.
March 25th, 2008 at 12:24 pm
3 days ago my website server got moved too and it was down for about 10hours.
March 25th, 2008 at 12:24 pm
thanks again! you guys really sort of suck.
March 25th, 2008 at 12:24 pm
my email is on blingy… i’ve been unable to receive mail for my entire operation for two days… It’d be nice to know when we can expect to be able to use email again for those of us on blingy.
March 25th, 2008 at 12:24 pm
Thanks guys for the warning, I was right in the middle of a blog post I can always count on DreamHose.
March 25th, 2008 at 12:24 pm
dang…i was going to pay my bill too…
March 25th, 2008 at 12:24 pm
Hey, this looks more “major” than “medium.” Not just webmails and panel–sites are down. Update, please!!!!
March 25th, 2008 at 12:24 pm
Good luck getting it up. You always get it up in a timely maner.
People dont complain so much, we have all crashed our fair share of things.
March 25th, 2008 at 12:24 pm
yeah i’m the ..th
March 25th, 2008 at 12:25 pm
yeah i’m the 42nd
March 25th, 2008 at 12:25 pm
I was actually opening the panel to test switching one of my accounts to use Google Apps so I get more reliable e-mail service with better spam filtering. Looks like I’ll have to wait…
And yes, if you don’t know, you can use Gmail’s functionality (including IMAP) with your custom domains. More info here: http://www.google.com/a/help/intl/en/index.html
I still love dreamhost for the cheap hosting though…
March 25th, 2008 at 12:25 pm
I knew this before they posted it when mail went down….then I tried to come here and the status page was down. I thought this was supposed to be a completely different service? Why does it crash when everything else does??? Ridiculous!!!
March 25th, 2008 at 12:25 pm
I got this: “You are posting comments too quickly. Slow down.”
This is the place for the infiniteloop waiting for the interrupt from DH (when my site is back)
March 25th, 2008 at 12:25 pm
I’m a new dreamhost customer now for almost 4 weeks. And all of the 4 weeks have been poor performance issues on my web site. I left Ipowerweb for this.
March 25th, 2008 at 12:25 pm
jesus fucking christ!!!!! how many fucking times are you guys going to go down????
March 25th, 2008 at 12:25 pm
You get what you pay for.
My experience has been the same with other hosts in this price range, that offer similar flexibility. It’s the hosts that make you pay for every site you host that actually stay up 99.9% of the time. The question is, do you want to pay $150 a year per site? No thanks. I’ll just have two of these (dreamhost) type of hosts, and change dns servers when one goes down.
March 25th, 2008 at 12:26 pm
none of my 4 sites work, this is crazy. Will someone set up a status page so we can look and see why our sites are working occasionally - this site’s becoming more popular than google for my right now.
March 25th, 2008 at 12:26 pm
Does anyone know of another service that has similar pricing (as DH) but is more stable? This is getting unbearable!
March 25th, 2008 at 12:26 pm
It’s been 20 mins now…
March 25th, 2008 at 12:26 pm
what happened with dreamhost… i’m disappointed…
March 25th, 2008 at 12:26 pm
あいうえお -> this is a i u e o in japanese hiragana.
maybe it is useful for you to memorize it while waiting your site to back up.
March 25th, 2008 at 12:27 pm
15 minutes…
March 25th, 2008 at 12:28 pm
mediatemple
March 25th, 2008 at 12:28 pm
Meh…$100 a year what do you expect? I’m not upset about it. Shit happens. If I was hosting something of major importance other than my personal sites, I’d be happy to pay more money for more reliability.
March 25th, 2008 at 12:28 pm
This is from DH’s Shell:
[limbo-spunky4]$ lynx kejut.com
Looking up kejut.com first
Looking up kejut.com
Making HTTP connection to kejut.com
Alert!: Unable to connect to remote host.
lynx: Can’t access startfile http://kejut.com/
March 25th, 2008 at 12:28 pm
My bad. My uber site brought down the man! $this->flee();
March 25th, 2008 at 12:28 pm
This is goddamn ridiculous.
March 25th, 2008 at 12:28 pm
Soon Pls!!!
March 25th, 2008 at 12:28 pm
It’s not just webmail and the panel, my whole site is down. Weirdly, I just was able to ftp to it, but that’s it.
March 25th, 2008 at 12:29 pm
First the webmail, now all my websites ares down. DH, please do something quickly!
March 25th, 2008 at 12:29 pm
anhosting, same price, same stability. (Actually, might be a little worse, if you can believe that.)
March 25th, 2008 at 12:29 pm
1and1.com - Moved 4 new clients - no issues…
March 25th, 2008 at 12:29 pm
OK. Any suggestions for reasonably priced shared hosting that is reliable? . After 18 months with DH, I finally give up. I guess their cheap pricing matches the quality of their product.
March 25th, 2008 at 12:29 pm
2 Peter 3:8b “…a day is like a thousand years, and a thousand years are like a day” Translated: 20 minutes = ALL DAY!
March 25th, 2008 at 12:29 pm
20 minutes huh? Ri-ight.
March 25th, 2008 at 12:30 pm
I going to change the name of my web site to Cannot find server.
March 25th, 2008 at 12:30 pm
All my sites are down, too. Second time this week, and I can’t connect to report it. How can this be “medium” severity?
March 25th, 2008 at 12:30 pm
To Mace:
It so happens I have two hosting companies also.. I still have Ipowerweb and now DreamHost.. They’re both fucked.. I can’t possibly go for a third one LOL.
March 25th, 2008 at 12:31 pm
Christ - I was in the middle of a transaction - no the customer is *poof* vanished into dreamhost hell! - If all my sites didn’t have so many frikkin DB’s…. no more DH, no more…
March 25th, 2008 at 12:31 pm
This is getting ridiculous. I haven’t used my space in awhile and as soon as I start using it again nothing but problems.
March 25th, 2008 at 12:32 pm
Host gator (unlimited domains)
aplus dot net
host monster (unlimited domains)
brinkster
March 25th, 2008 at 12:32 pm
80 minutes and tick tick ticking - I guess hitting F5 is just stupid.
March 25th, 2008 at 12:32 pm
Spunky is completely down. I just went through downtime over the weekend for the planned outage. Spunky also went down when Randy cluster was being fixed recently. This is TOO MUCH. GET IT TOGETHER DH!
March 25th, 2008 at 12:33 pm
All of my sites are down!
DreamHost is Down!
This is NOT a “Medium” rated outage!
Everything is broken!
March 25th, 2008 at 12:33 pm
Well, it’s been 20 minutes.
Dreamhost has always been great. Best service for the best price. It’s not usual for something like this to happen.
March 25th, 2008 at 12:34 pm
Jalapa is down, everything is down :S
March 25th, 2008 at 12:34 pm
To hell in a hand basket. Nothing else to say.
March 25th, 2008 at 12:36 pm
Watching people flip out is very entertaining. Stay down another 20 minutes DH.. I am making popcorn!
March 25th, 2008 at 12:36 pm
Jiji: Actualy it has not been 80 minutes, there is some kinda problem with our dreamhost status wordpress install that is reporting the post time incorrectly. We are working to fix that bug as well. The actual time of the post was 1:12 PDT . I will be updating the post in a minute with more information regarding the downtime.
March 25th, 2008 at 12:36 pm
Oops I crapped my pants.
March 25th, 2008 at 12:36 pm
I empathize with your pain fellow spunkians.
March 25th, 2008 at 12:36 pm
My site is down…again? How long for this time? Kinda lame now…
March 25th, 2008 at 12:36 pm
Wonderful:
Can’t call method “quote” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 703
March 25th, 2008 at 12:37 pm
Well, my site has been down all day as well on and off for a little over a week. It seems to go through multiple periods of downtime and then everything will work fine for a while. I do agree that this is getting a little out of hand though and I think the issues they are experiencing today go a little bit beyond a single issue. I’ve been very patient with DH over the last 2 years but these extended downtimes are really starting to degrade the appeal of my site. I’ve got a static ip at work so it looks like I will be hosting myself in the near future so I can migrate away from this shared hosting nightmare.
March 25th, 2008 at 12:37 pm
These comment pages are entertaining. I don’t know any hosting company that is as ontop of repairs as Dreamhost is. Everyone always complains, but you will never get 100% uptime with any hosting company ever, period! It’s hilarious, and you always get the former people attempting to bring the companies down, you get the people that rant and say i’m leaving this is ridculous. Oh where would the world be with out the ability for anyone to voice their worthless oppinions?
I once heard a great saying “Of course you are entitled to your oppinion, but that doesn’t make it valid!”
March 25th, 2008 at 12:38 pm
I like powweb.com for hosting. they are great.
March 25th, 2008 at 12:38 pm
Kennith, most hosting companies don’t have the amount of downtime DH has…it’d be better that instead of being quick to repair things, DH fixed things so that there was less downtime in the first place.
The quality of reliability at DH has gone down considerably in 08. It was better before. It needs improvement.
March 25th, 2008 at 12:39 pm
If uptime is so paramount to you people, why do you not do a round-robin dns or equivalent, so when your DH site goes down it refers back to your local machine which is mirroring the same site to take the downtime load. I once did this when I was fanatical about uptime.
Nowadays, I just come here to read your whining… it’s better than any other comic relief available. Get over yourselves, only someone as cheap as you would complain about a cheap service being cheap, and not be pro-active about implementing a solution.
March 25th, 2008 at 12:39 pm
Hi Dreamhost, I realize panel is down, but how do I file a trouble ticket about my email being down too? Everything’s broken, not good at all!
March 25th, 2008 at 12:39 pm
I’ve paid less than $100 and got constant stable performance for years. This is not acceptable for this price. I’ve had better service.
March 25th, 2008 at 12:39 pm
this is now low priority?! Surely it should get higher?!
March 25th, 2008 at 12:39 pm
I’m back up with the panel.
March 25th, 2008 at 12:40 pm
was the severity of this downgraded to low?
March 25th, 2008 at 12:40 pm
What really, really, really, really makes me cross is that they’re completely unapologetic beyond the usual “sorry for the inconvenience” BS. If you’re really sorry give all ppl affected some sort of compensation. Some of us actually run biz sites and not just personal blogs and whatnot. From a biz perspective you guys, honestly, are quite lackluster and too darn unreliable to trust my (or any) biz on.
March 25th, 2008 at 12:40 pm
lol you guys are funny. Pay more for reliable hosting. Basic business. I love reading the comments about people freaking out.
March 25th, 2008 at 12:40 pm
Severity downgraded to “Low.”
UR DOING IT WRONG GUISE
March 25th, 2008 at 12:40 pm
First thing: I had to do a big double-take on Page 1 that someone else signed as “Aaron S”. Wild!
But anyway, this is starting to get scary. I actually got a support ticket reply a little while ago providing a link in case I want to cancel my account… even though I didn’t mention anything of the sort in my message to them, it was simply requesting a timeframe for all of this to stop being unreliable.
What do you make of that?
March 25th, 2008 at 12:40 pm
#99 Neil, that sounds interesting, how would I go about doing that?
March 25th, 2008 at 12:41 pm
HELP! Dreamhost has disabled my site because it was using 30% of the server’s resources… Does anyone know how to get it back up? Their not responding my emails! Also, does dreamhost have a phone number?
March 25th, 2008 at 12:41 pm
Dreamhost, get your sh*t together. All my sites are down and I’m seriously looking for a new host.
March 25th, 2008 at 12:41 pm
Severity back up to “Medium”
Up, down, up, down
Just like my uptime!
March 25th, 2008 at 12:41 pm
@Antonio - It’s not the outage that outrages, it’s the dismissive/untransparent “updates.”
“Low” in terms of system-wide outages (i.e., DH problems) is not “low” to those of us whose sites are affected.
March 25th, 2008 at 12:42 pm
Why complain about uptime? You should be the one with a fallover server setup…
March 25th, 2008 at 12:42 pm
HTTP 500 errors. good times.
March 25th, 2008 at 12:42 pm
Your sites were down for 20 minutes! What is wrong with you?
March 25th, 2008 at 12:43 pm
Adam, with the increase in downtime recently, I am actually considering getting another host. I don’t want to do that, because I like DH’s features and commitment to carbon offsetting. But the reliability on spunky lately has been non-existent. What I might end up doing is finding another host and keeping DH for a while to see which one is better. Or use DH for large files and use the other one for the front of my sites.
I did have that before, and DH at the time was actually better, but DH has gotten so bad now I may have no choice but to get another provider.
March 25th, 2008 at 12:43 pm
WTF?!?!?! Why does my site always go down at a CRUCIAL moment. Like 4 seconds after I ask a client to review something or 2 minutes after I apply for a job.
NONE OF MY SITES ARE LOADING. My hosting is up this month. I’m leaving. For real this time…
March 25th, 2008 at 12:44 pm
I have a web site hosted on DH, and I also have another web host. Is it possible to have it instantly switch to a mirror on my other web host when DH goes down?
March 25th, 2008 at 12:44 pm
Not to mention the fact that my sites are STILL down. This issues has lasted a lot longer than 20 mins, for me.
March 25th, 2008 at 12:45 pm
C’mon guys you had a whole 20 min of down time. Is it worth getting all upset for? They told us the issue and immediatly fixed it.
March 25th, 2008 at 12:45 pm
20 mins today, 12 hrs two days ago, half an hour yesterday…yawn
March 25th, 2008 at 1:45 pm
Go guys, make it quick! =)
March 25th, 2008 at 1:45 pm
My Uncle Jake does good web hosting. I used to use Dreamhost but now I use him. He runs everything out of his girlfriend’s room (which is my Grandma’s best friend). Call me up or page me if you need more details.
March 25th, 2008 at 1:45 pm
Why don’t you guys just sell out to someone who can run a web hosting company, take the money and head over to the islands and smoke dope the rest of your lives, INSTEAD OF DOING IT WHILE I’M TRYING TO RUN A FRICKIN’ BUSINESS!!!
March 25th, 2008 at 1:47 pm
panel is down, my websites are done. come on DH, get it together!
March 25th, 2008 at 1:47 pm
My site’s been down for four hours at a minimum today. It was down for an indeterminate period of time yesterday also. I had already noticed that nobody was bothering to respond to my support tickets, when the web panel and status page went away entirely. The gerbils aren’t just hungry, I think they’ve gone missing entirely.
March 25th, 2008 at 1:47 pm
I think it’s funny how fast this thread got filled in 20 minutes with whiners…
when I noticed this major disaster y just laughed… ¿what can I say? this is cheap, not much complaining…
you people must learn how to make your clients “understand” and not get angry… f they start yelling at me.. I just tell them I know of a hosting service that never fails, but, it’s 10 times more expensive and I offer my services to move them there. for a fee o f course… hehehe
see ya all
March 25th, 2008 at 1:48 pm
DH is better if and only if for the reason that they are small. When issues reveals themselves from their murky abodes, it is only because they are pushing the limits to how open a service they can provide. I don’t know about you (complainers), but I much rather prefer the flexibility of a small-time operation, even during the occasional hiccup.
March 25th, 2008 at 1:48 pm
Mail down, panel down, need e-mail for business. PLEASE.
March 25th, 2008 at 1:48 pm
If I use a DNS service like ZoneEdit, and DH goes down, and then I point the domain to the IP address of another host, is the change instant or does it take time to propagate like when I change nameservers?
March 25th, 2008 at 1:48 pm
@- しんてきたく
I’m just not as content as you are with DreamHost’s “Rhythm Method” approach to server status. Call me crazy.
March 25th, 2008 at 1:49 pm
This is just insulting. The server BOO has been taking at LEAST a minute to respond ALL DAY TODAY and YESTERDAY.
March 25th, 2008 at 1:49 pm
Could I please have the name of that hosting service that never fails? I actually kinda believe a higher cost is not worth having my company look like crap because my web site is down more than it is up.
March 25th, 2008 at 1:49 pm
People host with Dreamhost cos it’s cheap… if your businesses are losing thousands then spend some of the money it makes and stop moaning… it’s inconvenient yes, but if you’re unhappy change hosts…. oh know you wont because most of the time it’s fine and cheap!
March 25th, 2008 at 1:49 pm
Dreamhost has me dreaming, all right. Dreaming of the days when my sites were up…
You know it must be great to work for DH, though. To sit there are read all these comments and just laugh it up at all the pissed customers. I know how it is, I work for a big company and we get lots of angry customer comments. So funny the stuff people say.
We’re all just part of the giant, cosmic circle of crap, I mean life. Everybody take a deeeeep breath and relax. If you start to get angry about this, just take a moment to reflect on all the Social Security taxes you’ve been paying — money you will never, ever see again since the government’s inept and our whole country is obsessed with accruing financial debt.
There, don’t you feel better now?
March 25th, 2008 at 1:49 pm
Hey, watch me as I bawl my fucking eyes out. Go tell livejournal how much your hosting company sucks. You want reliable hosting? You’ll pay a fortune for it. And if you’re not making enough money off your business/website get some better god damned content.
March 25th, 2008 at 1:49 pm
from the best, now is the worst server i ever seen….uhhh whyyyyyy!!! banning by server error message! :S
March 25th, 2008 at 1:50 pm
Just waiting for Shawn to show up and lecture to us how no webhost has 99.99% uptime and we spunky people should just suck it up that our cluster is down yet again after it was supposedly moved and stabilized two days ago.
March 25th, 2008 at 1:50 pm
To that guy that said ‘I moved 4 clients 1and1.com’ => gl & hf, their panel == shit
March 25th, 2008 at 1:50 pm
John #110:
Google: Round Robin DNS … the first 2 links should be informative
http://www.zytrax.com/books/dns/ch9/rr.html
March 25th, 2008 at 1:50 pm
John, it will take a little time for the DNS change to propagate. Some people will see the change pretty quick others will take a few hours. All depends on what is cached where.
March 25th, 2008 at 1:50 pm
I just want to duplicate it.
Problem with central services (panel,webmail, etc..)
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
Severity: Medium Resolved: No
March 25th, 2008 at 1:51 pm
I have a script testing the panel every 15 seconds….every so-often I get a glimpse of a working CP, but then it goes away….:-(
March 25th, 2008 at 1:51 pm
Can’t call method “disconnect” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 181.
What does that mean? Are they trying to stop people getting to there or something?
March 25th, 2008 at 1:51 pm
Too bad I renewed my service in January. I can’t wait for it to be up so I can get off of this, the downtime lately is getting ridiculous.
March 25th, 2008 at 1:52 pm
Why o why?
This is really getting on my nerves, all this downtime. All my sites are down as we speak, which is really bad when you try to run some sort of buisness!
March 25th, 2008 at 1:52 pm
Todos os meus domínios estão offline!!!
Gostaria de saber se há alguma lei que proíbe os servidores de agirem dessa maneira com seus clientes.
March 25th, 2008 at 1:52 pm
To all the people freaking out. Pay an extra few hundred a year to get a second host and set up a mirror. Then set some failover and all is well.
March 25th, 2008 at 1:52 pm
I was sure I wrote more… look into using something like no-ip.com and their fast DNS updating clients … very robust DNS network they have and definitely worth your money if you’re keen on uptime.
March 25th, 2008 at 1:53 pm
Wow
Worst than a $5 hooker (always going down)…
March 25th, 2008 at 1:53 pm
20 minutes, eh? It’s been 40 …
March 25th, 2008 at 1:54 pm
EC2 and S3, booya. Haha.
March 25th, 2008 at 1:54 pm
Its not the people who are losing thousands of pounds of business that this is only affecting.
I have a funny suspicion that people who are taking advantage of Dreamhosts oversold diskspace and bandwidth plans are in effect causing a lesser services for customers who pay the same amount of money to simply have web hosting space with the number of options available from the hosting control panel. I have to admit, no other host does offer as many options as Dreamhost does.
The 500GB space allowance is ridiculous. You will have a minority few who will take advantage of that kind of space to host large amounts of data, which then reduces service levels for customers who have blog sites, email services etc.
Dreamhost, please get this fixed, I have never had so much downtime with any host before. My site isn’t important, but my money is.
Regards,
James Heath
March 25th, 2008 at 1:54 pm
Guys, really, honestly, you don’t know what bad service is. Try having your website down for three days while finding the ‘24/7 realtime status’ indicate nothing is wrong even though you know your site and several hundreds of others are down because a server crashed. Then try spending hours on the phone to some offshore locale mostly spent on hold until someone making less an hour than the cost of a Big Mac attempts to provide ‘technical support’ that boils down to “we don’t know when it will be fixed”. Feel free to try webserve sometime if you don’t believe me.
Because, really, when you’ve had service outages with people like that I have no idea what you’re bitching about. They indicated something is down. They provide updates indicating it’s taking longer than expected. They explain what is down and what is being remedied and update their projections on when it’s fixed. It’s not perfect. It’s not brilliant, but you know what… it’s actually handling a problem professionally and efficiently. I’m sold.
March 25th, 2008 at 1:54 pm
By the way, comrades — I’m switching to HostGator .. how about yourself?
http://www.hostgator.com/shared.shtml
March 25th, 2008 at 1:55 pm
What @JamesHeath said.
March 25th, 2008 at 1:55 pm
Just another day living the dream…
March 25th, 2008 at 1:55 pm
I haven’t had any problems with dreamhost in the 4 years I’ve had it until this year. YOU USED TO BE THE BEST.
March 25th, 2008 at 1:55 pm
once again, dreamhost has done it. No email, website is down, nothing works. Vastly underestimated downtime, no redundancy, and bad customer communication.
This is about as budget as webhosting gets pricewise, and i realize that we aren’t going to get Level 3 class of service out of this, but the consistent downtime even for my personal stuff is really awful.
I’m considering mediatemple.net - they are a bit more expensive (20/mo base) but I’ve heard fairly good things about them from people I know.
In any case I’m going to have to move. Sorry Dreamhost, I’ve been a customer for years, but this is really untenable.
March 25th, 2008 at 1:56 pm
All of my web sites… 30 of them, and nn subdomains are down…great job boys and girls :sarcasm:
March 25th, 2008 at 1:56 pm
Hey, if you Dreamhost guys are reading this I’d really like to be able to use my website today. Please get it together. Thanks.
March 25th, 2008 at 1:56 pm
This is incredibly frustrating. Is there an ETA on the fix?
March 25th, 2008 at 1:56 pm
GUATAFAK !!! I WANT MY EMAIL BACK !!!!!
March 25th, 2008 at 1:57 pm
Graeme, it’s not either/or. It’s not, either you have to LOVE Dreamhost or go use some horrible off-shore third world host that is never up.
Dreamhost is getting worse. Those of us who have been on it for a while can see that. We’d prefer it it were fixed and we could stay. This is why we say something here. DH needs to improve its reliability. Just because others are MUCH WORSE it does not also follow that DH could not get MUCH BETTER.
March 25th, 2008 at 1:57 pm
dowwwwwwwwwwwwwwN!!!!!!!!!! shit!!!!!!!!!!! lame!!!!!!
March 25th, 2008 at 1:57 pm
we’re all mushrooms, kept in the dark and fed 5hit
March 25th, 2008 at 1:58 pm
all you people asking for same pricing but better uptime it has been my experience that even though you have more uptime something else is horrid… like restrictions on domains or horrible billing errors or just all around apathy about the customer (i.e. them insisting downtime is your fault and their stuff was flawless). While DreamHost has downtime, one thing they do is keep up informed and don’t jerk us around like many other webhosts do. I will admit though this is the LAST place i would put customer’s sites, you should probably move to somewhere like GoDaddy for customers and have them deal with everything while you receive horrible customer support for people who shouldn’t be allowed to touch a computer.
March 25th, 2008 at 1:58 pm
SMTP, too?
We’re having funky SMTP outages. Like, I can connect from Ubuntu, but my Mac colleagues can’t connect. They get an error that says that the SMTP server could not be reached.
March 25th, 2008 at 1:59 pm
167
Yuzuyu_Haruhi
20 minutes, about half an hour ago :p
March 25th, 2008 at 1:59 pm
UPDATE? COME ONNNNNNNNNNNNN
March 25th, 2008 at 1:59 pm
their clocks are down
March 25th, 2008 at 1:59 pm
“..fixed in 20minutes.” And that was posted 45 minutes ago.
March 25th, 2008 at 2:00 pm
If thats the case then change to a more expensive host! There are plenty out there with good uptime.
March 25th, 2008 at 2:00 pm
Speaking as an ISP who moved my client sites TO Dreamhost because I was tired of having to support all the telecom and hardware myself …
Give the guys a break and go get a coffee or something!
Sheesh! They’re working on it. It’ll be back up shortly.
March 25th, 2008 at 2:00 pm
I am still having problems. Please help. it has been 47 minutes.
March 25th, 2008 at 2:01 pm
I just bought a new domain and now this!
Gah!
March 25th, 2008 at 2:01 pm
I heard DH is one guy in his bedroom with an old amiga, is that right?
March 25th, 2008 at 2:01 pm
What evil happen!!! My sites and DreamHost panel are dowwwnnnnnnn :M
March 25th, 2008 at 2:01 pm
OMG IT’S STILL DOWN!!!
March 25th, 2008 at 2:02 pm
Don’t use dreamhost for mail, use google.com/a/. Web hosting has been o.k., however having the pane down sucks.
March 25th, 2008 at 2:02 pm
https://odr.bbb.org/odrweb/public/GetStarted.aspx
March 25th, 2008 at 2:02 pm
GIVE ME MY EMAIL BACK!!!!!
March 25th, 2008 at 2:03 pm
woo woo woo mine are all back up woot woot.
Just kidding.
March 25th, 2008 at 2:03 pm
OMG MY SITE IS DOWN!!!! oh wait, it’s just a blog….eh
March 25th, 2008 at 2:03 pm
@ comment 184:
Way to bring back the Amiga! LOL
March 25th, 2008 at 2:04 pm
It began less than an hour ago? Not. Our webmail’s been down all day. And I doubt that we are alone on a server. So this problem should have been posted a looooooong time ago. Not to say fixed. I’ve been trying to hang in here, explain the outages to others less tolerant, justify re-upping for another three years. But I’m sorry, this is really sorry.
March 25th, 2008 at 2:04 pm
The downtime does not bother me as much as no updates. You computer guys really are in your own little world sometimes. Surely you can afford to pay someone a little something extra to have constant updates. Come on DH, use your heads
March 25th, 2008 at 2:04 pm
Loosing 250 customers per day… frustrating.
March 25th, 2008 at 2:05 pm
Software error:
Can’t call method “disconnect” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 181.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.
March 25th, 2008 at 2:05 pm
I do not expect six nines uptime, but I seriously doubt that in the last week I even get up to the first nine!
If this was a joke, it was a bad one.
March 25th, 2008 at 2:05 pm
A few days ago..I also had no access to any of my sites…but it haven’t lasted so long… It’s really not OK!
I’m to lazy to look for a different hosting provider, but I’m not going to be lazy anymore if dreamhost continues with this practice
March 25th, 2008 at 2:05 pm
Hey Dreamhost, why can’t you fix the email problems that keep haunting us over and over again every week ? I just lost a client for recommending you, and still have to migrate their 19 sites out of your servers. The reason ? Your never ending email problems
March 25th, 2008 at 2:05 pm
Grass is always greener. I’ve had bad experiences with every shared host I’ve used, and perhaps one of the worst was Mediatemple. You can’t win - can’t get 100% uptime - with shared hosting. Period. If you must have 100% uptime, get a dedicated host or host yourself. End of story.
March 25th, 2008 at 2:06 pm
If you are dealing with ‘clients’ then maybe you shouldn’t be such a cheapskate and pay for business hosting - dreamhost is cheap and cheerful but if you need stablity then pay for it.
March 25th, 2008 at 2:06 pm
My sites on apu are loading just fine. FTP’s connecting without issue, too. So I can’t get to the cp for a bit - big deal. I barely go there anyways.
Unclench, people. I’m so tired of the haters who whine ALL THE EFFING TIME. Do me a favor; instead of posting your crap here, just fuck off and go someplace else. We won’t miss you and neither will DH.
March 25th, 2008 at 2:06 pm
The LEAST you could do is update the fucking blog post ….’expected to be fixed in 20 minutes’, 50+ minutes ago?!
I saw an updated blog entry for a second, and then I reloaded the page to check for more updates, and it was back to the original post … seriously. I know computers f*ck off once in a while, and SOME downtime is inevitable, but the LEAST you can do is keep the outage posts updated so we actually KNOW what’s going on!
March 25th, 2008 at 2:07 pm
hurry up, fix this
March 25th, 2008 at 2:07 pm
Frustrating - and not just today either. Loosing customers!
March 25th, 2008 at 2:07 pm
So much for that 20 minutes
March 25th, 2008 at 2:08 pm
Aye, things were down for hours before they even started having issues with the web panel and such. My first (and still unanswered) support ticket is from almost four and a half hours ago now. And I have no idea how long it was down before I noticed it.
March 25th, 2008 at 2:08 pm
Very frustrating! Not just today either. I’m loosing customers!!!
March 25th, 2008 at 2:08 pm
All is off in www.conexaostore.com
March 25th, 2008 at 2:08 pm
I guess the problem I have is that you don’t know what’s going to kill you next. This week it’s control panel issues. Last week mysql was buggy. Week before there were disk problems. It would be one thing if THEY would catch this stuff - but I’m usually the one finding it and calling in the ticket.
Annoying….leaving as soon as possible.
March 25th, 2008 at 2:09 pm
I love how they moved the entire mail sever over to wherever, and its SLOWER than it was before.
March 25th, 2008 at 2:09 pm
#202 DP, it’s not just the control panel. My single site is down entirely (not responding to http, ssh, ftp, http, pop3, etc.) I’m not clenched up about it — shit happens — but the issue is more widespread than this post currently indicates.
March 25th, 2008 at 2:09 pm
I’ve been on bellflower for 2 years, and out of those 2 years I’ve had only 2 episodes of noticeable downtime. People need to stop crying so much.
March 25th, 2008 at 2:09 pm
@Neil If uptime is so paramount to you people, why do you not do a round-robin dns or equivalent, so when your DH site goes down it refers back to your local machine which is mirroring the same site to take the downtime load. I once did this when I was fanatical about uptime.
Round robin DNS is not a good scheme to provide failover; clients cache whichever A record they got served last. If one of the locations is offline, you still have to change the round robin A records, and make sure they propagate quickly (in other words, the time-to-live on these records should be very low, which isn’t so great for performance). Of course, DNS needs to be setup redundantly too (it isn’t fun when the primary DNS server fails, and you don’t have the required access to the secondaries to upgrade them to primary, and change the zone information).
Besides, for serving up static pages, simply switching DNS might work, but with services that need to access some sort of central database (i.e. any dynamic website that uses a database, e-mail, etc.) it’s preferable to have a redundant internet connection; with BGP anycast playing the role round robin would in DNS; only, while the paths taken to the datacenter might be disparate, it goes to the same (cluster of..) machines.
This kind of thing is basically what you’d expect an ISP to provide (through its economies of scale); otherwise, you might as well just run a webserver on your broadband connected home computer. And you already have a broadband connected home computer (that goes down once every often to install windows updates). Whatever you pay dreamhost comes on top of that, so it isn’t unreasonable to expect something in the area of uptime, which is after all, harder to do as a consumer at home.
March 25th, 2008 at 2:09 pm
These guys are pathetic. They truely want us to get our rankings screwed up on the search engines.
March 25th, 2008 at 2:10 pm
COME ON !!!
March 25th, 2008 at 2:11 pm
plz fix that thing, i have 7 domains, and lots of people crying about their mails.
March 25th, 2008 at 2:11 pm
Looks like they have a program that does that , so basically every hour you get a chance that your site goes offline for an hour
while(1)
{
for ( i = 0 ; i NoobZthatpay[i].IsOnline == 1 && wTime.minutes == 1 )
{
x86->NoobZthatpay[i].IsOnline =0
}
}
}
March 25th, 2008 at 2:11 pm
Umm, ALL of my sites @ DH seem to be down!?!??!?! EG http://www.indianelectronica.com and http://www.designguru.org
March 25th, 2008 at 2:11 pm
They should be called “Nightmare Host”
March 25th, 2008 at 2:11 pm
while(1)
{
for ( i = 0 ; i NoobZthatpay[i].IsOnline =0
}
}
}
March 25th, 2008 at 2:11 pm
Come On!!
March 25th, 2008 at 2:12 pm
I’t up…no it’s not…it’s up….no it’s not….it’s..nope just an error….good thing my ftp was still up, I had a remapped subdir messing up my site and I couldn’t get to the CP to adjust…this is the venting place…..does no goo, but it makes everyone feel better until they refresh and see 15 more posts happen between when they started typing…i guess everyone got this whammy….today is not a good hardware day I guess.
March 25th, 2008 at 2:12 pm
I recommended you to where I am working, and now I am eating my recommendation.
Thanks DH!
March 25th, 2008 at 2:13 pm
FTP works but forum and website are dowwwwnnn, what happens people???
March 25th, 2008 at 2:13 pm
So, nothing working at all is a medium severity issue for dreamhost? What would be red, if the BILLING page was down? Fucking idiots, I’m done with Dreamhost as soon as these fucking apes that think they’re funny fix their fucking horrible servers. What idiots!
March 25th, 2008 at 2:13 pm
FUCKING BLOG THEY CANT EVEN LET YOU POST A BIT OF CODE!!!!
FUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK FUCK FUCK FUCK FUCKFUCK FUCK