Problem with central services (panel,webmail, etc..) and spunky cluster
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
UPDATE 2:40 PM PDT **
Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.
UPDATE 4:39 PM PDT **
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.
UPDATE 5:11 PM PDT **
There have been reports of problems with the spunky cluster , we will re-open this status post until we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.
March 25th, 2008 at 12:26 pm
what happened with dreamhost… i’m disappointed…
March 25th, 2008 at 12:26 pm
あいうえお -> this is a i u e o in japanese hiragana.
maybe it is useful for you to memorize it while waiting your site to back up.
March 25th, 2008 at 12:27 pm
15 minutes…
March 25th, 2008 at 12:28 pm
mediatemple
March 25th, 2008 at 12:28 pm
Meh…$100 a year what do you expect? I’m not upset about it. Shit happens. If I was hosting something of major importance other than my personal sites, I’d be happy to pay more money for more reliability.
March 25th, 2008 at 12:28 pm
This is from DH’s Shell:
[limbo-spunky4]$ lynx kejut.com
Looking up kejut.com first
Looking up kejut.com
Making HTTP connection to kejut.com
Alert!: Unable to connect to remote host.
lynx: Can’t access startfile http://kejut.com/
March 25th, 2008 at 12:28 pm
My bad. My uber site brought down the man! $this->flee();
March 25th, 2008 at 12:28 pm
This is goddamn ridiculous.
March 25th, 2008 at 12:28 pm
Soon Pls!!!
March 25th, 2008 at 12:28 pm
It’s not just webmail and the panel, my whole site is down. Weirdly, I just was able to ftp to it, but that’s it.
March 25th, 2008 at 12:29 pm
First the webmail, now all my websites ares down. DH, please do something quickly!
March 25th, 2008 at 12:29 pm
anhosting, same price, same stability. (Actually, might be a little worse, if you can believe that.)
March 25th, 2008 at 12:29 pm
1and1.com - Moved 4 new clients - no issues…
March 25th, 2008 at 12:29 pm
OK. Any suggestions for reasonably priced shared hosting that is reliable? . After 18 months with DH, I finally give up. I guess their cheap pricing matches the quality of their product.
March 25th, 2008 at 12:29 pm
2 Peter 3:8b “…a day is like a thousand years, and a thousand years are like a day” Translated: 20 minutes = ALL DAY!
March 25th, 2008 at 12:29 pm
20 minutes huh? Ri-ight.
March 25th, 2008 at 12:30 pm
I going to change the name of my web site to Cannot find server.
March 25th, 2008 at 12:30 pm
All my sites are down, too. Second time this week, and I can’t connect to report it. How can this be “medium” severity?
March 25th, 2008 at 12:30 pm
To Mace:
It so happens I have two hosting companies also.. I still have Ipowerweb and now DreamHost.. They’re both fucked.. I can’t possibly go for a third one LOL.
March 25th, 2008 at 12:31 pm
Christ - I was in the middle of a transaction - no the customer is *poof* vanished into dreamhost hell! - If all my sites didn’t have so many frikkin DB’s…. no more DH, no more…
March 25th, 2008 at 12:31 pm
This is getting ridiculous. I haven’t used my space in awhile and as soon as I start using it again nothing but problems.
March 25th, 2008 at 12:32 pm
Host gator (unlimited domains)
aplus dot net
host monster (unlimited domains)
brinkster
March 25th, 2008 at 12:32 pm
80 minutes and tick tick ticking - I guess hitting F5 is just stupid.
March 25th, 2008 at 12:32 pm
Spunky is completely down. I just went through downtime over the weekend for the planned outage. Spunky also went down when Randy cluster was being fixed recently. This is TOO MUCH. GET IT TOGETHER DH!
March 25th, 2008 at 12:33 pm
All of my sites are down!
DreamHost is Down!
This is NOT a “Medium” rated outage!
Everything is broken!
March 25th, 2008 at 12:33 pm
Well, it’s been 20 minutes.
Dreamhost has always been great. Best service for the best price. It’s not usual for something like this to happen.
March 25th, 2008 at 12:34 pm
Jalapa is down, everything is down :S
March 25th, 2008 at 12:34 pm
To hell in a hand basket. Nothing else to say.
March 25th, 2008 at 12:36 pm
Watching people flip out is very entertaining. Stay down another 20 minutes DH.. I am making popcorn!
March 25th, 2008 at 12:36 pm
Jiji: Actualy it has not been 80 minutes, there is some kinda problem with our dreamhost status wordpress install that is reporting the post time incorrectly. We are working to fix that bug as well. The actual time of the post was 1:12 PDT . I will be updating the post in a minute with more information regarding the downtime.
March 25th, 2008 at 12:36 pm
Oops I crapped my pants.
March 25th, 2008 at 12:36 pm
I empathize with your pain fellow spunkians.
March 25th, 2008 at 12:36 pm
My site is down…again? How long for this time? Kinda lame now…
March 25th, 2008 at 12:36 pm
Wonderful:
Can’t call method “quote” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 703
March 25th, 2008 at 12:37 pm
Well, my site has been down all day as well on and off for a little over a week. It seems to go through multiple periods of downtime and then everything will work fine for a while. I do agree that this is getting a little out of hand though and I think the issues they are experiencing today go a little bit beyond a single issue. I’ve been very patient with DH over the last 2 years but these extended downtimes are really starting to degrade the appeal of my site. I’ve got a static ip at work so it looks like I will be hosting myself in the near future so I can migrate away from this shared hosting nightmare.
March 25th, 2008 at 12:37 pm
These comment pages are entertaining. I don’t know any hosting company that is as ontop of repairs as Dreamhost is. Everyone always complains, but you will never get 100% uptime with any hosting company ever, period! It’s hilarious, and you always get the former people attempting to bring the companies down, you get the people that rant and say i’m leaving this is ridculous. Oh where would the world be with out the ability for anyone to voice their worthless oppinions?
I once heard a great saying “Of course you are entitled to your oppinion, but that doesn’t make it valid!”
March 25th, 2008 at 12:38 pm
I like powweb.com for hosting. they are great.
March 25th, 2008 at 12:38 pm
Kennith, most hosting companies don’t have the amount of downtime DH has…it’d be better that instead of being quick to repair things, DH fixed things so that there was less downtime in the first place.
The quality of reliability at DH has gone down considerably in 08. It was better before. It needs improvement.
March 25th, 2008 at 12:39 pm
If uptime is so paramount to you people, why do you not do a round-robin dns or equivalent, so when your DH site goes down it refers back to your local machine which is mirroring the same site to take the downtime load. I once did this when I was fanatical about uptime.
Nowadays, I just come here to read your whining… it’s better than any other comic relief available. Get over yourselves, only someone as cheap as you would complain about a cheap service being cheap, and not be pro-active about implementing a solution.
March 25th, 2008 at 12:39 pm
Hi Dreamhost, I realize panel is down, but how do I file a trouble ticket about my email being down too? Everything’s broken, not good at all!
March 25th, 2008 at 12:39 pm
I’ve paid less than $100 and got constant stable performance for years. This is not acceptable for this price. I’ve had better service.
March 25th, 2008 at 12:39 pm
this is now low priority?! Surely it should get higher?!
March 25th, 2008 at 12:39 pm
I’m back up with the panel.
March 25th, 2008 at 12:40 pm
was the severity of this downgraded to low?
March 25th, 2008 at 12:40 pm
What really, really, really, really makes me cross is that they’re completely unapologetic beyond the usual “sorry for the inconvenience” BS. If you’re really sorry give all ppl affected some sort of compensation. Some of us actually run biz sites and not just personal blogs and whatnot. From a biz perspective you guys, honestly, are quite lackluster and too darn unreliable to trust my (or any) biz on.
March 25th, 2008 at 12:40 pm
lol you guys are funny. Pay more for reliable hosting. Basic business. I love reading the comments about people freaking out.
March 25th, 2008 at 12:40 pm
Severity downgraded to “Low.”
UR DOING IT WRONG GUISE
March 25th, 2008 at 12:40 pm
First thing: I had to do a big double-take on Page 1 that someone else signed as “Aaron S”. Wild!
But anyway, this is starting to get scary. I actually got a support ticket reply a little while ago providing a link in case I want to cancel my account… even though I didn’t mention anything of the sort in my message to them, it was simply requesting a timeframe for all of this to stop being unreliable.
What do you make of that?
March 25th, 2008 at 12:40 pm
#99 Neil, that sounds interesting, how would I go about doing that?
March 25th, 2008 at 12:41 pm
HELP! Dreamhost has disabled my site because it was using 30% of the server’s resources… Does anyone know how to get it back up? Their not responding my emails! Also, does dreamhost have a phone number?