Problem with central services (panel,webmail, etc..) and spunky cluster
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
UPDATE 2:40 PM PDT **
Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.
UPDATE 4:39 PM PDT **
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.
UPDATE 5:11 PM PDT **
There have been reports of problems with the spunky cluster , we will re-open this status post until we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.
March 25th, 2008 at 12:41 pm
Dreamhost, get your sh*t together. All my sites are down and I’m seriously looking for a new host.
March 25th, 2008 at 12:41 pm
Severity back up to “Medium”
Up, down, up, down
Just like my uptime!
March 25th, 2008 at 12:41 pm
@Antonio - It’s not the outage that outrages, it’s the dismissive/untransparent “updates.”
“Low” in terms of system-wide outages (i.e., DH problems) is not “low” to those of us whose sites are affected.
March 25th, 2008 at 12:42 pm
Why complain about uptime? You should be the one with a fallover server setup…
March 25th, 2008 at 12:42 pm
HTTP 500 errors. good times.
March 25th, 2008 at 12:42 pm
Your sites were down for 20 minutes! What is wrong with you?
March 25th, 2008 at 12:43 pm
Adam, with the increase in downtime recently, I am actually considering getting another host. I don’t want to do that, because I like DH’s features and commitment to carbon offsetting. But the reliability on spunky lately has been non-existent. What I might end up doing is finding another host and keeping DH for a while to see which one is better. Or use DH for large files and use the other one for the front of my sites.
I did have that before, and DH at the time was actually better, but DH has gotten so bad now I may have no choice but to get another provider.
March 25th, 2008 at 12:43 pm
WTF?!?!?! Why does my site always go down at a CRUCIAL moment. Like 4 seconds after I ask a client to review something or 2 minutes after I apply for a job.
NONE OF MY SITES ARE LOADING. My hosting is up this month. I’m leaving. For real this time…
March 25th, 2008 at 12:44 pm
I have a web site hosted on DH, and I also have another web host. Is it possible to have it instantly switch to a mirror on my other web host when DH goes down?
March 25th, 2008 at 12:44 pm
Not to mention the fact that my sites are STILL down. This issues has lasted a lot longer than 20 mins, for me.
March 25th, 2008 at 12:45 pm
C’mon guys you had a whole 20 min of down time. Is it worth getting all upset for? They told us the issue and immediatly fixed it.
March 25th, 2008 at 12:45 pm
20 mins today, 12 hrs two days ago, half an hour yesterday…yawn
March 25th, 2008 at 1:45 pm
Go guys, make it quick! =)
March 25th, 2008 at 1:45 pm
My Uncle Jake does good web hosting. I used to use Dreamhost but now I use him. He runs everything out of his girlfriend’s room (which is my Grandma’s best friend). Call me up or page me if you need more details.
March 25th, 2008 at 1:45 pm
Why don’t you guys just sell out to someone who can run a web hosting company, take the money and head over to the islands and smoke dope the rest of your lives, INSTEAD OF DOING IT WHILE I’M TRYING TO RUN A FRICKIN’ BUSINESS!!!
March 25th, 2008 at 1:47 pm
panel is down, my websites are done. come on DH, get it together!
March 25th, 2008 at 1:47 pm
My site’s been down for four hours at a minimum today. It was down for an indeterminate period of time yesterday also. I had already noticed that nobody was bothering to respond to my support tickets, when the web panel and status page went away entirely. The gerbils aren’t just hungry, I think they’ve gone missing entirely.
March 25th, 2008 at 1:47 pm
I think it’s funny how fast this thread got filled in 20 minutes with whiners…
when I noticed this major disaster y just laughed… ¿what can I say? this is cheap, not much complaining…
you people must learn how to make your clients “understand” and not get angry… f they start yelling at me.. I just tell them I know of a hosting service that never fails, but, it’s 10 times more expensive and I offer my services to move them there. for a fee o f course… hehehe
see ya all
March 25th, 2008 at 1:48 pm
DH is better if and only if for the reason that they are small. When issues reveals themselves from their murky abodes, it is only because they are pushing the limits to how open a service they can provide. I don’t know about you (complainers), but I much rather prefer the flexibility of a small-time operation, even during the occasional hiccup.
March 25th, 2008 at 1:48 pm
Mail down, panel down, need e-mail for business. PLEASE.
March 25th, 2008 at 1:48 pm
If I use a DNS service like ZoneEdit, and DH goes down, and then I point the domain to the IP address of another host, is the change instant or does it take time to propagate like when I change nameservers?
March 25th, 2008 at 1:48 pm
@- しんてきたく
I’m just not as content as you are with DreamHost’s “Rhythm Method” approach to server status. Call me crazy.
March 25th, 2008 at 1:49 pm
This is just insulting. The server BOO has been taking at LEAST a minute to respond ALL DAY TODAY and YESTERDAY.
March 25th, 2008 at 1:49 pm
Could I please have the name of that hosting service that never fails? I actually kinda believe a higher cost is not worth having my company look like crap because my web site is down more than it is up.
March 25th, 2008 at 1:49 pm
People host with Dreamhost cos it’s cheap… if your businesses are losing thousands then spend some of the money it makes and stop moaning… it’s inconvenient yes, but if you’re unhappy change hosts…. oh know you wont because most of the time it’s fine and cheap!
March 25th, 2008 at 1:49 pm
Dreamhost has me dreaming, all right. Dreaming of the days when my sites were up…
You know it must be great to work for DH, though. To sit there are read all these comments and just laugh it up at all the pissed customers. I know how it is, I work for a big company and we get lots of angry customer comments. So funny the stuff people say.
We’re all just part of the giant, cosmic circle of crap, I mean life. Everybody take a deeeeep breath and relax. If you start to get angry about this, just take a moment to reflect on all the Social Security taxes you’ve been paying — money you will never, ever see again since the government’s inept and our whole country is obsessed with accruing financial debt.
There, don’t you feel better now?
March 25th, 2008 at 1:49 pm
Hey, watch me as I bawl my fucking eyes out. Go tell livejournal how much your hosting company sucks. You want reliable hosting? You’ll pay a fortune for it. And if you’re not making enough money off your business/website get some better god damned content.
March 25th, 2008 at 1:49 pm
from the best, now is the worst server i ever seen….uhhh whyyyyyy!!! banning by server error message! :S
March 25th, 2008 at 1:50 pm
Just waiting for Shawn to show up and lecture to us how no webhost has 99.99% uptime and we spunky people should just suck it up that our cluster is down yet again after it was supposedly moved and stabilized two days ago.
March 25th, 2008 at 1:50 pm
To that guy that said ‘I moved 4 clients 1and1.com’ => gl & hf, their panel == shit
March 25th, 2008 at 1:50 pm
John #110:
Google: Round Robin DNS … the first 2 links should be informative
http://www.zytrax.com/books/dns/ch9/rr.html
March 25th, 2008 at 1:50 pm
John, it will take a little time for the DNS change to propagate. Some people will see the change pretty quick others will take a few hours. All depends on what is cached where.
March 25th, 2008 at 1:50 pm
I just want to duplicate it.
Problem with central services (panel,webmail, etc..)
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
Severity: Medium Resolved: No
March 25th, 2008 at 1:51 pm
I have a script testing the panel every 15 seconds….every so-often I get a glimpse of a working CP, but then it goes away….:-(
March 25th, 2008 at 1:51 pm
Can’t call method “disconnect” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 181.
What does that mean? Are they trying to stop people getting to there or something?
March 25th, 2008 at 1:51 pm
Too bad I renewed my service in January. I can’t wait for it to be up so I can get off of this, the downtime lately is getting ridiculous.
March 25th, 2008 at 1:52 pm
Why o why?
This is really getting on my nerves, all this downtime. All my sites are down as we speak, which is really bad when you try to run some sort of buisness!
March 25th, 2008 at 1:52 pm
Todos os meus domínios estão offline!!!
Gostaria de saber se há alguma lei que proíbe os servidores de agirem dessa maneira com seus clientes.
March 25th, 2008 at 1:52 pm
To all the people freaking out. Pay an extra few hundred a year to get a second host and set up a mirror. Then set some failover and all is well.
March 25th, 2008 at 1:52 pm
I was sure I wrote more… look into using something like no-ip.com and their fast DNS updating clients … very robust DNS network they have and definitely worth your money if you’re keen on uptime.
March 25th, 2008 at 1:53 pm
Wow
Worst than a $5 hooker (always going down)…
March 25th, 2008 at 1:53 pm
20 minutes, eh? It’s been 40 …
March 25th, 2008 at 1:54 pm
EC2 and S3, booya. Haha.
March 25th, 2008 at 1:54 pm
Its not the people who are losing thousands of pounds of business that this is only affecting.
I have a funny suspicion that people who are taking advantage of Dreamhosts oversold diskspace and bandwidth plans are in effect causing a lesser services for customers who pay the same amount of money to simply have web hosting space with the number of options available from the hosting control panel. I have to admit, no other host does offer as many options as Dreamhost does.
The 500GB space allowance is ridiculous. You will have a minority few who will take advantage of that kind of space to host large amounts of data, which then reduces service levels for customers who have blog sites, email services etc.
Dreamhost, please get this fixed, I have never had so much downtime with any host before. My site isn’t important, but my money is.
Regards,
James Heath
March 25th, 2008 at 1:54 pm
Guys, really, honestly, you don’t know what bad service is. Try having your website down for three days while finding the ‘24/7 realtime status’ indicate nothing is wrong even though you know your site and several hundreds of others are down because a server crashed. Then try spending hours on the phone to some offshore locale mostly spent on hold until someone making less an hour than the cost of a Big Mac attempts to provide ‘technical support’ that boils down to “we don’t know when it will be fixed”. Feel free to try webserve sometime if you don’t believe me.
Because, really, when you’ve had service outages with people like that I have no idea what you’re bitching about. They indicated something is down. They provide updates indicating it’s taking longer than expected. They explain what is down and what is being remedied and update their projections on when it’s fixed. It’s not perfect. It’s not brilliant, but you know what… it’s actually handling a problem professionally and efficiently. I’m sold.
March 25th, 2008 at 1:54 pm
By the way, comrades — I’m switching to HostGator .. how about yourself?
http://www.hostgator.com/shared.shtml
March 25th, 2008 at 1:55 pm
What @JamesHeath said.
March 25th, 2008 at 1:55 pm
Just another day living the dream…
March 25th, 2008 at 1:55 pm
I haven’t had any problems with dreamhost in the 4 years I’ve had it until this year. YOU USED TO BE THE BEST.
March 25th, 2008 at 1:55 pm
once again, dreamhost has done it. No email, website is down, nothing works. Vastly underestimated downtime, no redundancy, and bad customer communication.
This is about as budget as webhosting gets pricewise, and i realize that we aren’t going to get Level 3 class of service out of this, but the consistent downtime even for my personal stuff is really awful.
I’m considering mediatemple.net - they are a bit more expensive (20/mo base) but I’ve heard fairly good things about them from people I know.
In any case I’m going to have to move. Sorry Dreamhost, I’ve been a customer for years, but this is really untenable.