Problem with central services (panel,webmail, etc..) and spunky cluster
We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.
UPDATE 2:40 PM PDT **
Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.
UPDATE 4:39 PM PDT **
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.
UPDATE 5:11 PM PDT **
There have been reports of problems with the spunky cluster , we will re-open this status post until we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.
March 25th, 2008 at 1:56 pm
All of my web sites… 30 of them, and nn subdomains are down…great job boys and girls :sarcasm:
March 25th, 2008 at 1:56 pm
Hey, if you Dreamhost guys are reading this I’d really like to be able to use my website today. Please get it together. Thanks.
March 25th, 2008 at 1:56 pm
This is incredibly frustrating. Is there an ETA on the fix?
March 25th, 2008 at 1:56 pm
GUATAFAK !!! I WANT MY EMAIL BACK !!!!!
March 25th, 2008 at 1:57 pm
Graeme, it’s not either/or. It’s not, either you have to LOVE Dreamhost or go use some horrible off-shore third world host that is never up.
Dreamhost is getting worse. Those of us who have been on it for a while can see that. We’d prefer it it were fixed and we could stay. This is why we say something here. DH needs to improve its reliability. Just because others are MUCH WORSE it does not also follow that DH could not get MUCH BETTER.
March 25th, 2008 at 1:57 pm
dowwwwwwwwwwwwwwN!!!!!!!!!! shit!!!!!!!!!!! lame!!!!!!
March 25th, 2008 at 1:57 pm
we’re all mushrooms, kept in the dark and fed 5hit
March 25th, 2008 at 1:58 pm
all you people asking for same pricing but better uptime it has been my experience that even though you have more uptime something else is horrid… like restrictions on domains or horrible billing errors or just all around apathy about the customer (i.e. them insisting downtime is your fault and their stuff was flawless). While DreamHost has downtime, one thing they do is keep up informed and don’t jerk us around like many other webhosts do. I will admit though this is the LAST place i would put customer’s sites, you should probably move to somewhere like GoDaddy for customers and have them deal with everything while you receive horrible customer support for people who shouldn’t be allowed to touch a computer.
March 25th, 2008 at 1:58 pm
SMTP, too?
We’re having funky SMTP outages. Like, I can connect from Ubuntu, but my Mac colleagues can’t connect. They get an error that says that the SMTP server could not be reached.
March 25th, 2008 at 1:59 pm
167
Yuzuyu_Haruhi
20 minutes, about half an hour ago :p
March 25th, 2008 at 1:59 pm
UPDATE? COME ONNNNNNNNNNNNN
March 25th, 2008 at 1:59 pm
their clocks are down
March 25th, 2008 at 1:59 pm
“..fixed in 20minutes.” And that was posted 45 minutes ago.
March 25th, 2008 at 2:00 pm
If thats the case then change to a more expensive host! There are plenty out there with good uptime.
March 25th, 2008 at 2:00 pm
Speaking as an ISP who moved my client sites TO Dreamhost because I was tired of having to support all the telecom and hardware myself …
Give the guys a break and go get a coffee or something!
Sheesh! They’re working on it. It’ll be back up shortly.
March 25th, 2008 at 2:00 pm
I am still having problems. Please help. it has been 47 minutes.
March 25th, 2008 at 2:01 pm
I just bought a new domain and now this!
Gah!
March 25th, 2008 at 2:01 pm
I heard DH is one guy in his bedroom with an old amiga, is that right?
March 25th, 2008 at 2:01 pm
What evil happen!!! My sites and DreamHost panel are dowwwnnnnnnn :M
March 25th, 2008 at 2:01 pm
OMG IT’S STILL DOWN!!!
March 25th, 2008 at 2:02 pm
Don’t use dreamhost for mail, use google.com/a/. Web hosting has been o.k., however having the pane down sucks.
March 25th, 2008 at 2:02 pm
https://odr.bbb.org/odrweb/public/GetStarted.aspx
March 25th, 2008 at 2:02 pm
GIVE ME MY EMAIL BACK!!!!!
March 25th, 2008 at 2:03 pm
woo woo woo mine are all back up woot woot.
Just kidding.
March 25th, 2008 at 2:03 pm
OMG MY SITE IS DOWN!!!! oh wait, it’s just a blog….eh
March 25th, 2008 at 2:03 pm
@ comment 184:
Way to bring back the Amiga! LOL
March 25th, 2008 at 2:04 pm
It began less than an hour ago? Not. Our webmail’s been down all day. And I doubt that we are alone on a server. So this problem should have been posted a looooooong time ago. Not to say fixed. I’ve been trying to hang in here, explain the outages to others less tolerant, justify re-upping for another three years. But I’m sorry, this is really sorry.
March 25th, 2008 at 2:04 pm
The downtime does not bother me as much as no updates. You computer guys really are in your own little world sometimes. Surely you can afford to pay someone a little something extra to have constant updates. Come on DH, use your heads
March 25th, 2008 at 2:04 pm
Loosing 250 customers per day… frustrating.
March 25th, 2008 at 2:05 pm
Software error:
Can’t call method “disconnect” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 181.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.
March 25th, 2008 at 2:05 pm
I do not expect six nines uptime, but I seriously doubt that in the last week I even get up to the first nine!
If this was a joke, it was a bad one.
March 25th, 2008 at 2:05 pm
A few days ago..I also had no access to any of my sites…but it haven’t lasted so long… It’s really not OK!
I’m to lazy to look for a different hosting provider, but I’m not going to be lazy anymore if dreamhost continues with this practice
March 25th, 2008 at 2:05 pm
Hey Dreamhost, why can’t you fix the email problems that keep haunting us over and over again every week ? I just lost a client for recommending you, and still have to migrate their 19 sites out of your servers. The reason ? Your never ending email problems
March 25th, 2008 at 2:05 pm
Grass is always greener. I’ve had bad experiences with every shared host I’ve used, and perhaps one of the worst was Mediatemple. You can’t win - can’t get 100% uptime - with shared hosting. Period. If you must have 100% uptime, get a dedicated host or host yourself. End of story.
March 25th, 2008 at 2:06 pm
If you are dealing with ‘clients’ then maybe you shouldn’t be such a cheapskate and pay for business hosting - dreamhost is cheap and cheerful but if you need stablity then pay for it.
March 25th, 2008 at 2:06 pm
My sites on apu are loading just fine. FTP’s connecting without issue, too. So I can’t get to the cp for a bit - big deal. I barely go there anyways.
Unclench, people. I’m so tired of the haters who whine ALL THE EFFING TIME. Do me a favor; instead of posting your crap here, just fuck off and go someplace else. We won’t miss you and neither will DH.
March 25th, 2008 at 2:06 pm
The LEAST you could do is update the fucking blog post ….’expected to be fixed in 20 minutes’, 50+ minutes ago?!
I saw an updated blog entry for a second, and then I reloaded the page to check for more updates, and it was back to the original post … seriously. I know computers f*ck off once in a while, and SOME downtime is inevitable, but the LEAST you can do is keep the outage posts updated so we actually KNOW what’s going on!
March 25th, 2008 at 2:07 pm
hurry up, fix this
March 25th, 2008 at 2:07 pm
Frustrating - and not just today either. Loosing customers!
March 25th, 2008 at 2:07 pm
So much for that 20 minutes
March 25th, 2008 at 2:08 pm
Aye, things were down for hours before they even started having issues with the web panel and such. My first (and still unanswered) support ticket is from almost four and a half hours ago now. And I have no idea how long it was down before I noticed it.
March 25th, 2008 at 2:08 pm
Very frustrating! Not just today either. I’m loosing customers!!!
March 25th, 2008 at 2:08 pm
All is off in www.conexaostore.com
March 25th, 2008 at 2:08 pm
I guess the problem I have is that you don’t know what’s going to kill you next. This week it’s control panel issues. Last week mysql was buggy. Week before there were disk problems. It would be one thing if THEY would catch this stuff - but I’m usually the one finding it and calling in the ticket.
Annoying….leaving as soon as possible.
March 25th, 2008 at 2:09 pm
I love how they moved the entire mail sever over to wherever, and its SLOWER than it was before.
March 25th, 2008 at 2:09 pm
#202 DP, it’s not just the control panel. My single site is down entirely (not responding to http, ssh, ftp, http, pop3, etc.) I’m not clenched up about it — shit happens — but the issue is more widespread than this post currently indicates.
March 25th, 2008 at 2:09 pm
I’ve been on bellflower for 2 years, and out of those 2 years I’ve had only 2 episodes of noticeable downtime. People need to stop crying so much.
March 25th, 2008 at 2:09 pm
@Neil If uptime is so paramount to you people, why do you not do a round-robin dns or equivalent, so when your DH site goes down it refers back to your local machine which is mirroring the same site to take the downtime load. I once did this when I was fanatical about uptime.
Round robin DNS is not a good scheme to provide failover; clients cache whichever A record they got served last. If one of the locations is offline, you still have to change the round robin A records, and make sure they propagate quickly (in other words, the time-to-live on these records should be very low, which isn’t so great for performance). Of course, DNS needs to be setup redundantly too (it isn’t fun when the primary DNS server fails, and you don’t have the required access to the secondaries to upgrade them to primary, and change the zone information).
Besides, for serving up static pages, simply switching DNS might work, but with services that need to access some sort of central database (i.e. any dynamic website that uses a database, e-mail, etc.) it’s preferable to have a redundant internet connection; with BGP anycast playing the role round robin would in DNS; only, while the paths taken to the datacenter might be disparate, it goes to the same (cluster of..) machines.
This kind of thing is basically what you’d expect an ISP to provide (through its economies of scale); otherwise, you might as well just run a webserver on your broadband connected home computer. And you already have a broadband connected home computer (that goes down once every often to install windows updates). Whatever you pay dreamhost comes on top of that, so it isn’t unreasonable to expect something in the area of uptime, which is after all, harder to do as a consumer at home.
March 25th, 2008 at 2:09 pm
These guys are pathetic. They truely want us to get our rankings screwed up on the search engines.
March 25th, 2008 at 2:10 pm
COME ON !!!