Filer problems with blingy cluster. |
We are currently having a problem with a filer which has crashed and is recovering at this time. While this is happening some customers in the blingy cluster will experience problems loading their websites/email. We apologize for the outage and service is expected to return to normal as soon as the filer recovers.
UPDATE 3:01:AM PDT
The filer has finished recovering and all services are back up and running. We are working with the filer vendor to find the source of the crash to prevent any further outages.
Update 24/03/08 10am: We’re working on the file server again to alleviate the load that’s causing problems with web, mail and mysql services. Sorry about that.
Update 27/03/08: We are doing emergency data moves to quell the stem of problems recently caused by your file server. During these moves, your data may be inaccessible. We are moving as we can off as fast as possible. Very sorry about the continued inconvenience!
Update 27/03/08 This series of moves has finished. We are going to keep an eye on things to see how much it helped and may have to do more moves tonight and tomorrow morning to get everything working smoothly again. This post will be updated with more information as soon as possible.
Update 29/03/08
We are continuing to move data off of the problematic file server but it’s a bit of a catch-22 because customers on that machine are continuing to add data at a very high rate. It filled up this morning for a while causing device full errors as well as mail problems and issues serving websites (when these fill up it causes problems across the board). To explain in more detail, when we move data it does not immediately disappear (there is a ’snapshot’ created of the old data that remains in case there was a problem with the move - that ensures that we do not lose customer data but until the admin team can check the move to make sure it went through properly we cannot delete the old data). We just did some of that and have some breathing room again and of course more moves are still in progress but we are asking customer on this cluster to help us by holding up on any non-essential uploads of data for the next couple of days. As soon as we have a significant portion of the data removed the problematic file server will begin to function properly (and additional moves will go much more quickly and smoothly) but right now we’re having trouble moving data more quickly than it’s being added by people. If everyone could please limit uploads to absolutely essential data until we reach the turning point where everything is working this will be resolved much more quickly (in other words if for example you are setting up a repository of large files you’ll actually be better off waiting a couple of days and getting the all clear from us on this issue because you’ll be able to access that data reliably instead of cramming it on there now and slowing the recovery process).
In the meantime we’ll be doing everything we can to safely and quickly move data off and get things back to normal.
Added information: Some of the people recently moved to the new file server are seeing errors because the data did not get set up completely (loading the site will work but just show an empty index). The admin team has been running an rsync that will fully restore all data and should hopefully finish by 9 PM PST - once that is finished all site and email data will be available for those users.
Update 30/03/08
We’re still racing to keep ahead of new data being added so any help we can get on that front is greatly appreciated (we’re still asking for customers to limit uploads as much as possible to speed up the recovery process). Some customers who are being moved are seeing blank directories still but those are due to moves in progress and the data will be fully restored when those complete.
Update April 1, 2008
We seem to be ahead of the curve right now, we are moving data off the primary volume and on to a secondary one faster than new data is being uploaded. The volume hasn’t filled up completely in a few days. We are working closely with the technical support team to see how we can speed up the process further. Thank you for your patience.
Update, April 1, 2008
I apologize for the late update but we’ve been going over our options (while moving data of course). While we’re not seeing any real relief in terms of data uploads we do have some very large moves that are almost complete. Once those finish we can start deleting the data (for example one is around a half TB or around 500 GB which will be 4-5% of the total but it’s going to take until around Friday to delete it all, so we’re dealing with a ton of data). Tomorrow’s update should be earlier in the day and hopefully we’ll have some progress to reports from the large moves being complete.
Update, April 3, 2008
The data moves to other file servers has been running constantly, but last night and this morning some complications happened with the moves, requiring admin attention. To clear up some space there had to be a short interruption in file serving, this is now finished, space is available and the moves are continuing. The admins are fixing up the last of the web servers which were having issues after file serving was restored. Our apologies again for the continued issues.
Update, April 4, 2008
Today has been a pretty good day of progress. We were able to complete even more moves and free up more data from the file server. Moves have been going quicker and stability is dramatically improving. Monitoring of the servers and email in the blingy cluster today have shown a significant decrease in problems. Issues do still exist but the problem is noticeably getting better. We are also pleased to note that we have more storage that will be coming early next week. We believe that this will go a long way in helping us fix this major problem.
Update, April 4, 2008
Things are continuing to improve today - when I got in I was pleased to see that we had held firm and even gained a percent (the effected file server was down to 95% which is as low as I have seen it in the last week and since I have been working it has dropped to 94%). Performance should improve as we gain ground (this will speed up moving data off as well). This progress, along with the added storage space we are expecting early next week should hopefully allow us to restore service for our customers to normal.
5:45 PM PST : The moves we started just a while ago seem to be causing server problems, we’re looking into it and should have it resolved shortly (they were run just like the ones that had completed so we have to determine why these specifically caused an issue). Update: this resolved itself before we could detect the cause but we’re monitoring the situation to ensure that it’s not a recurring issue (we have no indication that it will be).
Update, April 8, 2008
Please see our other posting for details on the work we did on the effected file server:
http://www.dreamhoststatus.com/2008/04/06/30-min-blingy-downtime-tonight/
We are also continuing to offload data and are making good progress (it’s never as fast as we would like it to be of course). There’s excellent detail here in case you missed it:
http://blog.dreamhost.com/2008/04/07/another-anatomy/
which chronicles the situation and fills you in pretty much up to today. We’re seeing the data dip to 90% so we’re hoping to have it down in the 80’s by the end of the week (every percent we gain helps and as performance improves we can speed up the rate of moving but we’re still looking to hit critical mass where you get the proper level of performance).
Update, April 9, 2008
As we had hoped progress is speeding up as we free up more space - while the file server is showing 95% usage, around 11% of that is data that has already been moved and is no longer in use. Due to a software issue we haven’t been able to remove it yet (the admin team is working on the best way to execute that), but once that is gone we should be around 85% usage which is another large step forward.
In terms of effect, I have already seen improvement in site function for many customers as well as greatly increased speed in moving chunks of data off as well as receiving reports that mail is functioning quite a bit better. That said this issue remains at the High severity rating and in unresolved status as we have not reached a normal level of service. I can’t stress enough how sorry I am that our customers have had to put up with this but I thank those of you who have stuck with us (check the newsletter for details on what we’re doing for Blingy customers) and look forward to providing you with the level of service we strive for at DreamHost.
Update, April 9th, 2008 21:59 PDT
Unfortunately, we need to unmount the volume again to kill these snapshots before they leave us with 0 bytes of free space. In 2 hours (midnight) I will be taking the problematic volume offline to delete the phantom snapshots. Total downtime will be between 10 and 30 minutes. Sorry for the short notice and additional outage!
Update, April 10, 2008
Well the snapshot mentioned yesterday is gone and we’re actually at 83% used today which is below where we were hoping to see marked improvement (85%). Of course we’re still moving data off (which increases the usage on the file server) so that won’t fully translate to customer usage improvement but it should be quite a bit better and keep improving until we stop moving data.
Update, April 14, 2008
Okay, we’re finally getting ready to mark this as resolved.. things have seemed pretty much okay for a while now. But, just to be sure, we’re dropping the severity to Medium for now and leaving it as unresolved.
Update, April 17, 2008
We’re still hearing some reports of site slowness - we were able to resolve an issue causing high loads today which should help but we’re not going to consider this resolved until everyone is receiving good service.
| Severity: | Medium | Resolved: | No |
March 30th, 2008 at 10:49 pm
If enough report this to Hostgator Abuse, emanual (samvit) will get terminated. His links stuff your browser with cookies you don’t want.
Here’s a letter - feel free to copy & send, or make your own:
March 30th, 2008 at 11:09 pm
This has to be the slowest move ever done. I understand there is a lot of data, but come on.
March 30th, 2008 at 11:40 pm
Hello,
This is an inadmissible fact. I can’t access to my blog because my DataBase is injuried by DreamHost. The minimum that Dreamhost must to be have is to pay for this damages to the affected users.
I’m so sorry, but this is a payment service and Dreamhost not offers a garanted services.
March 30th, 2008 at 11:49 pm
The minimum that Dreamhost must to be have is to pay for this damages to the affected users.
+1
March 30th, 2008 at 11:57 pm
Still not resolved? This is getting bad. What is the status now?
March 31st, 2008 at 12:00 am
Wrong. Go read the TOS.
March 31st, 2008 at 1:05 am
@ToP spanish verdad?
March 31st, 2008 at 4:08 am
I am not even on Blingy and all my sites are down - I’m getting email, but all sites and even FTP are down. What the hell is going on?
March 31st, 2008 at 5:47 am
Rod Munch. Very helpful. When he’s not typing so he can show us he knows how to break the posting format, he’s inserting loads of W’s to make life easier for people seeking information. Or he’s using expletives to insult other posters. He’s angry because people are angry and frustrated. Does this make him better than us? I guess so. Oh, how we bow down to the mighty Rod Munch. He is brilliant. And, apparently he has a great life, because he posts on here nearly 24 hours a day. That is, when he’s not Rod Munching.
March 31st, 2008 at 6:19 am
Ruben un saludo desde Bilbao.
Agur!
March 31st, 2008 at 6:59 am
If you’re in a bind to get to your info, use IP instead for now. I had to do this for my email, ftp, etc, and the performance was fine. I’m sure it was mentioned before, but it must be a DNS resolution problem as well wit the cluster. One thing I didn’t try was the refresh all domain info from the control panel. I’ve already transferred my domain away from DH, so I don’t know if the refresh open works, but I do know using the IP served as a helpful workaround. At least I was able to check my mail.
Good luck to those of you sticking it out with DH.
March 31st, 2008 at 7:05 am
Meow Meow Henrietta Pussy Cat Meow. The undercover DreamHost posters have come out LOL
btw, bump!
http://www.1220media.com/img/sleeping_on_the_job.jpg
March 31st, 2008 at 8:42 am
To the dude who keeps posting erroneous links. Get a life loser.
1 more day of this and I’m leaving DH. I’m still within the refund time period thankfully.
March 31st, 2008 at 8:44 am
sleeping_on_the_job.jpg LOL
March 31st, 2008 at 9:07 am
I only see spunky and jawbreaker in my “Account Status” tab… why does this blingy disaster effect me?
March 31st, 2008 at 9:21 am
I’m in the same boat as Anthony except that one of my hosted domains works, but the other doesn’t. They’re both on the same account, so that seems odd.
March 31st, 2008 at 9:26 am
I am sticking it out for maybe one or two more days. They should just take the server down completely, then fix the problem. It would be much faster that way. After that I’m gone though. I’m glad I can still get a refund within 97 days, but let’s hope that isn’t hard to get because I have a feeling it will be.
March 31st, 2008 at 9:43 am
Losing another customer. I tried to stick around… it’s not worth it, my business can NOT have email that only works SOMETIMES.
March 31st, 2008 at 9:45 am
Ugh… my site is down AGAIN today, after being down constantly last week and being told that the problem had been “resolved” more than once.
I’m sorry, but this is beyond ridiculous. I NEED my email.
March 31st, 2008 at 10:24 am
So, does anyone else think that adding a bazillion gigabytes to our storage and bandwidth each month is such a good idea? Can you say “I’m moving all my websites?” I can.
March 31st, 2008 at 10:32 am
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March 31st, 2008 at 10:38 am
I received this email by sending a long email to PR relations at dreamhost.
As I have been patient, and am now losing my client, I am posting this personal email because I would like to keep people as informed as possible. As I felt this should be the role of PR, I got in contact. I have posted a ticket 1 week ago, and not gotten a response. The response below was within 24 hours.
My client has been without email for 10 days.
I am 10 days behind in my build schedule for their site.
I bought 5 years on blingy.
The email from jeff from sales says it all.
nron
——————-
Hello,
Would you rather we put the effort into PR, or into fixing the problem?
We’ve never been a big fan of spin, salesmen, or marketing…our status
blog is pretty straightforward. Things are very broken, they shouldn’t
be, we’re working on making them work again, and we’re very sorry. There
really aren’t any updates beyond that at this point. Anyone who has
written in about the blingy cluster has received some updates specific to
them, but nothing that would be helpful to anyone else. We’re just
offloading data from the problem filer and trying to make room as quickly
as possible (which is the root of the issue…a filer that’s acting up)
So far, the lack of PR, marketing, and sales departments has worked out
exceptionally well for us…and while many customers may find the lack of
coddling discomforting, many many more appreciate the fact that ALL of
our effort is being put into making the situation better, rather than
spinning it on some company blog so that it *seems* better. We hire
techs, not PR goons, and I think that’s the way most of our customers
would like it.
If you have any other questions, please let me know…and please don’t
see the tone of this reply as flippant…it’s truly not mean to be.
Direct perhaps, but not rude…we are just very focused on getting things
running again…that will help our image far more than meaningless status
updates about a situation that hasn’t changed much in a few days.
Thanks,
Jeff
–
DreamHost Sales Team + sales@dreamhost.com
“We host your dreams” https://dreamhost.com/signup/
http://www.dreamhost.com/
March 31st, 2008 at 10:40 am
I give up with DH, what is the point in paying for a service that I can’t use I have stuck with them to see if things where going to improve but it is only getting worse.
On another point Rob Munch, you are a complete MUPPET for posting c**p
March 31st, 2008 at 10:43 am
GOOGLE SEARCH:
‘Hostgator sucks’ 15,300 RESULTS
‘dreamhost sucks’ 131,000 RESULTS
March 31st, 2008 at 10:44 am
12 hours i am giving. FINAL.
if not fixed, then i have a really SIMPLE solution!
Click on the CANCEL account button.
i even have the mouse on the submit button on hostgator
March 31st, 2008 at 10:52 am
You post that letter from Jeff like it\’s a bad thing, but most of the people are here because they appreciate that. The ones that whine about everything are just a noisy minority that overestimates their numbers and nobody would care or notice if they left.
You just don\’t find that honesty at other hosts.
March 31st, 2008 at 10:55 am
I’ve been hosting approximately 10 sites with DreamHost, as well as a few SVN repositories for several years now. Service was great the first year or two but things seem to have changed drastically recently. I was a bit shocked when they over-billed me for two years (a minor slip of the finger, they said), but I didn’t really think much of it due to how rapidly the situation was resolved. Mnor screw-ups I can tolerate. Hardware failures… it happens. Intermittent mistakes… nobody is perfect. Providing consistently poor service and failing to respond to your customers is unprofessional and rude. What’s worse is that DreamHost’s incenserity and unprofessionalism has been projected onto me, which has had a detremental impact on the relationship between myself and my own customers and clients. I won’t bother with requesting a refund, the cost of your so-called “service” is irrelevent compared to what you’ve cost me with my clients.
So, I suppose I too will be switching hosts. BlueHost and HostMonster seem to be viable alternatives with similar pricing and features and I’m hoping they have superior support and performance. They do lack SVN hosting, but I’m considering using ProjectLocker or similar for that aspect.
Thanks for the first two years of service and best of luck to the Dreamhost team in the future… hopefully, you get your act together soon.
March 31st, 2008 at 10:57 am
You know you\’re stupid when you think that passes for valid research. Percentage-wise, I think you\’d find out that works in Dreamhost\’s favor.
A web host with only 1 customer might only have 1 search result, but that is a 100% dissatisfaction rate.
Not to mention, half of the morons here don\’t even realize that none of these Hostgator recommendations are from real customers — they\’re just affiliate spammers that make $100 per person stupid enough to click their links (even if you exit and sign up later within 60 days).
Anyone that actually researches Hostgator knows they pretty much went to shit when they started trying to compete with the big boys on price… but keep on with the host-hopping. The affiliate spammers seem to always forget to mention that.
March 31st, 2008 at 11:17 am
you should just go back to work and stop writing nonsense.
It has been a week now!!!
Dream Host get it together!
This is sooooo bad!
March 31st, 2008 at 11:51 am
to be honest my sites on blingy are running fast since yesterday, there is the occasional high load at night but not as persistent as it used to be days ago so it looks like they are actually fixing things
March 31st, 2008 at 11:51 am
Now you’ve gone and huwt me ickle feewings.
http://hostingheadaches.com/Tutorials/Never_Get_Rickrolled_Tayrolled_Buttrolled_Etc_Again/
March 31st, 2008 at 11:59 am
hi hari,
lucky you. i still have no webmail and no real popmail for my email. forwards to gmail, but i need my real account going
March 31st, 2008 at 12:09 pm
Rod Munch=GOD
March 31st, 2008 at 12:22 pm
To all the folks threatening to leave after having been such an amazing customer for yadda yadda yadda, let’s get things clear:
YOU SHOULD NOT HAVE CRITICAL DATA ON A DISTRIBUTED HOST.
Repeat that in your head over and over again. Cutting corners to host your livelihood on the cheap is a STUPID idea. Plain and simple.
Dreamhost is an excellent provider, and they’re working to resolve the situation. If you need guaranteed five nines uptime, you need to stop being cheap.
March 31st, 2008 at 12:28 pm
I don’t count critical data as not being able to upload via ftp, checking pop email, checking mail or browsing your own websites. Sure if you are going to be running an online shopping cart then yes you need to spend the pennies but not even being able to do basic tasks on your own domain wrong
March 31st, 2008 at 12:29 pm
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March 31st, 2008 at 12:37 pm
I’m not even on this cluster and I’m losing $10,000 every 15 minutes it’s down. I don’t even know how or why, but if I posted it here then it must be how things work. I just know that for less than $10/month, I expect ALL servers to be up 100% of the time, even if I’m not on them.
It’s only fair that if a $10 plan is down at all, each customer gets 3 free years of hosting, plus a full refund on the problem month.
I also had an idea for a business that I never did anything with, but I blame its failure on the fact that had I run with the idea, it might have ended up on this cluster and I would have gone bankrupt through no fault of my own.
And don’t anyone give me shit about using failover or dedicated servers for more reliability. That’s bullshit because Google, Microsoft, Yahoo, Adobe, Myspace, etc… ALL run from cheap shared accounts and they’re up all the time.
So there’s absolutely no reason at all why anyone should have to pay more than $10 to run a high-volume multi-million dollar business site. If you’re only making a few hundred grand per month, anything more than $10 would cut into the profits so it makes more sense to just make $0 during downtime.
March 31st, 2008 at 12:42 pm
First of all…any host spamming so hard in comments of another hosting company is immediately a red flag for bad news.
As far as the DH issues…i’ve been a customer for 2 months…and have never experienced such poorly managed servers and poor hardware. It has made me realize that its time to pay for what I want. With 3k uniques average and last month’s 8k uniques (except this month is wayyy offf cuz of DH)… i switched over to ServInt.com’s vps for my site http://beyondbeautybasics.com You are welcome to click and check the speed of this site. I LOOOOOOOOOOOOVE IT. I have 2 extra IP’s so if anyone needs someone to host their site while DH figures this out email me at barandpx@gmail.com and I’ll help you out (only if you are not a bandwidth eater- you must include a description of your site and average unique visitors a month in your email). Just as a gesture to the community…I am offering free hosting for 3 weeks to help your business stay online while DH truly figures it out by then. Hosting after that is $10 a month. First come first serve. I will be closing my DH hosting package…however I still like to buy my domains from them. DH offers a great domain service with free private registration….i’m good with that.
March 31st, 2008 at 12:43 pm
I’m not even on this cluster and I’m losing $10k every 15 minutes it’s down. I don’t even know how or why, but if I posted it here then it must be how things work. I just know that for less than $10/month, I expect ALL servers to be up 100% of the time, even if I’m not on them.
It’s only fair that if a shared plan is down at all, each customer gets 3 free years of hosting, plus a full refund on the problem month. Or at least a free upgrade to a dedicated server.
I also had an idea for a business that I never did anything with, but I blame its failure on the fact that had I run with the idea, it might have ended up on this cluster and I would have gone bankrupt through no fault of my own.
And don’t anyone give me shit about using failover or dedicated servers for more reliability. That’s bullshit because Google, Microsoft, Yahoo, Adobe, Myspace, etc… ALL run from cheap shared accounts and they’re up all the time.
So there’s absolutely no reason at all why anyone should have to pay more than $10 to run a high-volume multi-million dollar business site. If you’re only making a few hundred grand per month, anything more than $10 would cut into the profits so it makes more sense to just make $0 during downtime.
March 31st, 2008 at 12:46 pm
They were one of the biggest spam shelters out there for a while, making big bucks off catering to the opt-out spammers at Mail Gravity. They were all over spamhaus for being sneaky and bouncing them from IP to IP block as they were blacklisted. Fuck Servint.
March 31st, 2008 at 12:55 pm
I hope 778 wasn’t serious…
March 31st, 2008 at 1:05 pm
Well, Servint’s a spam haven and he’s a spammer, so sadly, he probably was.
March 31st, 2008 at 1:09 pm
William:
I don’t consider EMAIL to be critical data.
I can not take a risk of losing business email because DH can’t keep their servers working properly. Capacity issues do NOT happen overnight. An adequate (skilled, competent, or even marginally-observant) technical staff would have seen this problem coming long before it got this bad. I have waited months for things to resolve but that has not happened. I can no longer keep the faith, therefore I switched hosts. Sounds fair to me William.
March 31st, 2008 at 1:23 pm
Domain Name: astonishinghost.com
Status: ok
Registrar: NEW DREAM NETWORK, LLC
Whois Server: whois.dreamhost.com
Referral URL: http://www.dreamhost.com
Expiration Date: 2009-03-27
Creation Date: 2008-03-27
Last Update Date: 2008-03-27
Name Servers:
ns1.dreamhost.com
ns2.dreamhost.com
ns3.dreamhost.com
Check out:.
http://who.is/whois-com/ip-address/astonishinghost.com/
March 31st, 2008 at 1:26 pm
Why is my squirrelmail still broken?
March 31st, 2008 at 1:31 pm
Broken bones takes time to get right, doctor..
March 31st, 2008 at 1:32 pm
“I’m definitely sorry to hear that you want to go! I’d really like to hear what’s wrong (if anything) and attempt to resolve this with you first! If you must leave us, you can actually process your account cancellation at any time through the control panel:”
What, if anything, is wrong? What, IF ANYTHING, is wrong???? LMFAO!!!
They tell me I’m within my 97 day trial period and will receive a full credit. Then they have the balls to send me an email telling me “it seems as if you owe $39.80″
It seems as if you can kiss my ass! LOL! They guys have big balls if not big brains.
DreamHost, it’s been real. A real what, I don’t know. As soon as my other domains are backed up via FTP I will be closing my personal account as well.
“It seems as if…” LMAO! Classic….
March 31st, 2008 at 1:38 pm
Just for the record. I’m not the beyond beauty basics guy. I just noticed the other Paul. Gona have to call myself Paul A.G. For “Already Gone”.
…or Attorney General.
Speaking of which, you guys may want to keep up with your tickets. “We’re sorry.. because of the following emergency situation and the overwhelming amount of support it is causing right now, our system is unable to handle email support, and so your message is being returned to you.” when regarding billing issues ( and in the complete absence of any sort of contact number ) doesn’t fly and it wont fly in a court of law.
March 31st, 2008 at 1:40 pm
I am still having problems with mail accounts and it is not possible that this problem has already 11 days and will not be able to fix a number of us believe that we have problems with our customers and harms us
March 31st, 2008 at 1:41 pm
Fuck all of Dreamhost’s customers too you fucking scumbags.