Some of our customers are experiencing problems related to their FTP service. This includes error messages while connecting or dropped connections. We’re looking into it, and will post an update as soon as we know more. Sorry about the inconvenience.
Please check back here for updates.
Update 5/7/08 11am Pacific — We have narrowed down [...]
Hermes crashed earlier and server isn’t coming back up when rebooted. It’s currently being migrated over to new hardware and should be back up shortly.
Sorry for the inconvenience this has caused.
UPDATE: Migration is complete. Your sites should be back up and running. Contact support if your sites are still down.
About 30 minutes ago we had some major problems with one of our email load balancers that keeps email for janky,randy,spunky and postal clusters. Tonight at approximately 11:30 PM PST we will be doing some maintenance that may affect the performance / uptime of any customers that have email in these clusters. [...]
We have noticed that any apache service updates initiated from the control panel are breaking the service. This includes anything that has to do with the domain’s web service, like adding a new domain, changing FTP users on domain, etc. This doesn’t just break the actual domain that initiated the change, but all domains on [...]
We have noticed that messages that were quarantined by our junk filter are not getting delivered to the Junk Folder. We checked on the messages, and they are still on the servers. The reason they weren’t getting delivered was due to a connection problem to the mysql database that controls the Junk Folder. The problem [...]
Redhot has had a hardware failure and needs to be replaced. We are currently working on moving it over to new hardware.
This should take about 30 minutes, and we will keep you posted as things progress!
Update: 1:06pm pacific: the failover has completed and services are up and running. If you experience any issues, [...]
These mysql servers will be experiencing some downtime tonight for maintenance:
jake
leo
midnight
snarf
Downtime is expected to be less than 30 minutes. It should happen shortly after midnight PDT.
–Update
The maintenance was preformed and the servers were back up within 15 minutes.
There’s an issue with the hardware on dr pepper. It is being moved to new hardware now.
Update–
Things should now be working properly.
I am opening a new post for you guys - we did install an additional file server for your cluster but the hardware proved to be faulty and that’s why you haven’t seen the improvement that we had anticipated. We have our storage specialist at the data center today working on this and we are [...]
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