Comments on: Upgrading file server gloat

By: pissed

pissed — Wed, 11 Jun 2008 13:12:10 +0000

“DreamHost is very good at attacking problems quickly.” Dreamhost has nothing but constant problems because their infrastructure is built on crap. When they “upgrade” they are bringing in somebody else’s trash or reject servers to replace their own broken servers. This is all conjecture on my part, but look at the downtime schedule. That will tell the truth The equipment is overtaxed and underpowered to handle the loads DreamHost gives them. For all of you that are about to say DH rocks and I get what I pay for…. F you.
DreamHost is a bunch of overpaid amateurs.

By: JLP

JLP — Wed, 11 Jun 2008 02:08:02 +0000

Anyone else having problems with email?

By: Sharon McCormick

Sharon McCormick — Tue, 10 Jun 2008 19:46:47 +0000

Having a heads up for server software upgrades or patches will be very welcome. I know DH do advices and posts whenever a planned maintenance is in order. If they do the same when upgrading server software that will result in brief downtime it’ll save us a bundle, specially for us who have Internet ad campaigns. I am subscribed to this blog and check my email several times a day, so really all I need will be a one or two days in anticipation.

By: Maria

Maria — Tue, 10 Jun 2008 19:17:11 +0000

I do agree with Tom Nowell. It will be fair to do what he says, as i have lost a lot because of the downtime from the last 2 weeks, and now again. My website visitors have no idea why my website is down and not working. They will probably never come back as they will remember that website as a non working thing.

Please do something about it ! All the time my website is down costs me a lot of money.

By: Pete

Pete — Tue, 10 Jun 2008 18:47:06 +0000

I also appreciate the high transparency that Dreamhost always offers us, but am also concerned with the frequency servers are taken down for maintenance or quick fixes with little or no warning. Maintenance such as patches should be planned far in advance whenever possible. That’s what I do with my customers at my job, I don’t think why Dreamhost couldn’t do something similar?

By: Tom J Nowell

Tom J Nowell — Tue, 10 Jun 2008 18:21:12 +0000

How about whenever you have downtime instead of putting our websites in a never ending time out, you can serve us a temporary page explaining that the network is down and linking to a blogpost such as this explaining what’s happened.

By: Nyhm

Nyhm — Tue, 10 Jun 2008 17:31:45 +0000

DreamHost is very good at attacking problems quickly. I know this fixes a significant crashing problem, however…

From the perception of this status blog, DreamHost just decides off-handedly to roll out various updates whenever they happen to feel the urge. To us customers, services just get taken offline at the apparent random whim of DreamHost staff.

I’m sure there’s much more internal testing, planning, and scheduling. Please consider a better process, in which DreamHost informs customers a couple days (at least) in advanced when there is to be PLANNED downtime. This would allow us to inform our end-users of expected outage, and even set up a fallback mode.

“Low Severity” to YOU can be extremely severe to US (e.g., site suddenly gone without warning, users confused).

That said, thank you very much for your timely, informative status reporting. It’s one of the best features of DreamHost.