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Jul 15
1:38 pm

Central Database Outage

Posted (July 15th, 2008 at 1:38 pm PST) by mir

Some bad queries have locked up our central database server which is effecting the panel function as well as several of our own internal systems. We are in the process of cleaning this up and restarting the database server but it takes time for everything to come back up. We expect this to be resolved by 3 PM, PST at the latest but will update if we receive information to the contrary. We appreciate your patience with this issue and ask that you check here for further details rather than attempting to contact support as we’ll have no way to load your tickets until after this is resolved anyways.

Update: The admin team was able to resolve this much faster than anticipated and it is working again with minimal downtime.

This entry was posted on Tuesday, July 15th, 2008 at 1:38 pm and is filed under Control Panel Outages, Major Outage. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

24 Responses to “Central Database Outage”

July 15th, 2008 at 1:39 pmTammie Says:

Thanks for the update.

July 15th, 2008 at 1:40 pmJason Says:

Yeah, the web panel isn’t responding very well. Hope this gets fixed soon.

July 15th, 2008 at 1:42 pmThea Says:

Thanks for clearing it up, at least I know it’s a general problem.

July 15th, 2008 at 1:44 pmEric Says:

Are websites off too? because mine is off, all of my domains. O.o

July 15th, 2008 at 1:46 pmEric Says:

OK, sorry. Now it`s up again. O.o
But it was off.

July 15th, 2008 at 1:46 pmkk Says:

yea, just fyi, my domain is giving me 403 forbidden errors, but webmail functions just fine.

July 15th, 2008 at 1:46 pmBrad Says:

yep, web is off. no worries, they work fast…

July 15th, 2008 at 1:48 pmRB Says:

Thanks for the update!

July 15th, 2008 at 1:49 pmDaniel Says:

Wow, that explains it! Thanks for the update! At least all of my sites are still working :-)

July 15th, 2008 at 1:50 pmGK Says:

Hope I didn’t kill the server:)
Thanks for the update!

July 15th, 2008 at 1:51 pmCRS Says:

That would explain my issues in upgrading to WP2.6 and the general oddities in there. Thanks for the update! (following on twitter really helps me keep track of this stuff by the way) :)

July 15th, 2008 at 2:39 pmBrad Says:

DREAMHOST IS ON TWITTER?!?!?!?!! UNREAL!

July 15th, 2008 at 3:52 pmjohn Says:

not that you guy’s read this but it’s 1 hour after your estimated and the panel is NOT working.

July 15th, 2008 at 3:55 pmjamie Says:

panel either isn’t working for me, either

July 15th, 2008 at 3:57 pmBrian Says:

Panel is intermittently accessable (less accessable than not so)…

So much for bleeding-edge WP2.6 update… wait… maybe WP2.6 broke the panel??? :P j/k j/k

July 15th, 2008 at 4:23 pmDoonser Says:

Does this explain why I can’t upload large files to my Forum? And why most of my Forum administrative tabs have disappeared?

July 15th, 2008 at 8:07 pmDan Says:

Gosh, I’d sure love to upgrade to WP2.6. Maybe if I bang on the one-click installer another fifty times it’ll actually work?

July 15th, 2008 at 8:26 pmJay Says:

Is this why I can’t FTP to my domains? Why don’t you guys keep a current status report posted?

July 15th, 2008 at 9:13 pmconcerned Says:

I can sftp into other people’s sites,… but not my own.

slightly freaked out.

July 16th, 2008 at 8:09 amSam Says:

All of my files appear to be missing when I ftp to my domains. No explanation listed. :(

September 2nd, 2008 at 7:56 amDavid Curtis Says:

Dreamhost? What a joke. 99.99% uptime when? IN YOUR DREAMS!!! Anyone who signs up should ask about that 99.99% “Is that up 99.99% 24/7/365 or 99.99% calculated on Monday to Friday between the hours of 9 and 5? I’m stuck dealing with this beast someone else signed up to host with. All my sites are hosted with HostMonster.com Get out while you still can!!! Run!! Run for your lives if you know what’s good for you. 24/7/365 LIVE help both by phone and online chat - plus both 24/7 email support or trouble tickets. For $20 more for a two year package than (ahem) “Dream Host”.

September 2nd, 2008 at 7:57 amDavid Curtis Says:

Oh yeah, now EROS is screwing up. Where’s http://www.normannii.org?

 
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