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Aug 26

2:23 pm

York is in trouble

Posted (August 26th, 2008 at 2:23 pm PST) by andrea

We have been seeing some problems with the York webserver earlier today. Reboots fixed but the problems came back. An admin is looking into it now, so we can find the problem and take care of it for good.

Very sorry about the inconvenience this is causing and delay in posting about this; we were under the impression that the problem was solved earlier. Please check back here for updates.

UPDATE: 2:47 pm - York has come back online and all apache web services are now operational. The low load is holding as well. If you’re still having problems with your sites, it may be unrelated, so please contact support with all details you have.

UPDATE: 8/27/08 9am - it appears that the changes we made on the server to fix the apache web services have been reverted. The problem is being escalated as it needs further looking into. We apologize for the continued inconvenience, please check back for updates.

UPDATE 8/27/08 2:30pm - we have found the problem and removed it. The server is good to go! Sorry about the delay on the fix. If you’re still having problems with your sites, it may be unrelated, so please contact support with all details you have.

This entry was posted on Tuesday, August 26th, 2008 at 2:23 pm and is filed under Single Server Issue. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.