Oct 02
6:35 am
MySQL Service Downtime
Posted (October 2nd, 2008 at 6:35 am PST) by JustinWe are experiencing some mysql service downtime at the moment. We are still investigating the cause and working to get this fixed up as soon as possible. It would seem a system-wide configure of the mysql services is what triggered this, with new configuration files not being pushed to the new servers. We do have our admins on the job and will do everything we can to get service restored. Sorry for the problems. When we have further info we will update this status post.
Update: I apologize for the lack of a followup but we actually resolved this Thursday morning a short time after the initial posting of this status report (the admin who did was unable to post at that time).
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on Thursday, October 2nd, 2008 at 6:35 am and is filed under Major Outage, Mysql Outages.
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October 2nd, 2008 at 6:38 am
GO DH, GO!
October 2nd, 2008 at 6:39 am
I was just about to contact DreamHost about the downtime. I appreciate that you have posted this information here, but maybe you also could have sent a mail to those who are affected by this.
October 2nd, 2008 at 6:45 am
@Jo-
Emailing your users about downtime would be a bit much. It is fair to assume that the vast majority of users will not be effected by this down-time in any way whatsoever and expecting them to advertise their down-time is just silly. I’m just glad DreamHost is on top of the issue.
October 2nd, 2008 at 6:48 am
This is just getting ridiculous how can I run a business when my site keeps going down? My business is in a very specialized niche and I can’t afford to piss customers off and that is what is precisely happening with all these outages.
Cecil
October 2nd, 2008 at 6:51 am
In the 4 years with Dreamhost, this is the first time that my site has been down. I’d say that’s a pretty good track record and totally understand that sometimes things happen ..
October 2nd, 2008 at 6:52 am
Cecil: why are you running your business site off DreamHost then? I mean, I am a happy DH user, but I do realize that DH is only for my “play” sites. My more serious sites all run off a VPS at another company that I can ensure has good uptime, and if it’s down, it’s my own fault. I simply don’t think DH should be used for serious sites like your own.
October 2nd, 2008 at 6:52 am
back up, and all good. It was down for max 10 minutes. Thank you Dreamhost.
October 2nd, 2008 at 6:52 am
GO DH, GO!
October 2nd, 2008 at 6:53 am
And i am thinking of moving to DH but looking at how many outages they have i am i mite move…
October 2nd, 2008 at 6:55 am
Do whats good for you; leave dreamhost. It was the best thing I ever did, and really painful to come back here and see you all still suffering. Trust me leaving was the best thing I ever did, and my life is much less stressful now as all of my websites and e-mail are always up.
October 2nd, 2008 at 6:59 am
While I understand that issue like this can happen, our application just had been mentioned on TV a few hours ago :(((
October 2nd, 2008 at 6:59 am
Still down. Going on an hour. Also looking at my webstats there is a four hour whole last night. Lets hope they get to the root of this soon…
October 2nd, 2008 at 7:08 am
Happy to see a official note in here, now we wait for the solution, like someone say, go DH go! XD
October 2nd, 2008 at 7:10 am
Mine is a political blog, people are probably happy it is down.
I’m going for a beer, call Moe when it is up so he can let me know.
October 2nd, 2008 at 7:16 am
It’s a small business that hasn’t even officially opened yet so I can’t afford high bucks for a web site, right now I’m spending every penny on getting inventory. This used to be a reliable place, but for the last 6 months or maybe a little longer it’s outage after outage.
Commercial sites need to use MySQL and PHP so this outage might not affect someone which has a home site but it kills a commercial site.
Nate; where did you end up? Like it or not I will have to move which again is a huge delay in opening with loss of income associated with it.
Cecil
October 2nd, 2008 at 7:17 am
thanks for the note I was already freaking out thinking I messed it up again.
Hope you resolve it soon. Fighting!!
October 2nd, 2008 at 7:19 am
Funny, my sites are all up (and all of them are heavy users of MySQL services)
It seems this is not such a “system-wide” bleep
October 2nd, 2008 at 7:20 am
I’m completely in the same boat as you Cecil. We just launched a product this past Friday and considering our customers cannot run the program unless it is verified by the DB I figure we’ll have a few pissed off customers soon. But at least the problem has been identified and is being worked out. I’ve noticed that the majority of the problems have been on the new servers. I have another account that’s pretty old and I’ve never had any problems on it.
October 2nd, 2008 at 7:20 am
… but now its up
so great work DH!
October 2nd, 2008 at 8:21 am
… Good work guys.. just hope it doesnt happen too often …
Thanks DH
October 2nd, 2008 at 8:25 am
hmmm, still down for us …
October 2nd, 2008 at 9:01 am
I am skeptical of Lillian’s claim that her site has gone down once in four years. This is the beginning of my second year with dreamhost and they routinely have multiple crashes a month. Most of them are very short, but they add up. I agree this is not the place to host a mission critical website.
In a year I had 99.886% uptime, while that sounds great it still equals over 10 hours of down time in a year.
Such is the life of cheap shared hosting.
http://www.krkeegan.com/archives/90-Dreamhost-Uptime-99.886-percent,-Down-Over-10-Hours-a-Year.html
October 2nd, 2008 at 9:35 am
I agree with Cecil. I’m a very small business and need every waking hour of my site to be up and running. My customers are not savvy internet shoppers. They are very nervous about purchasing online. So when we have these interruptions, they back off from purchasing. They think their personal information and cc# are out there just waiting for someone to steal. I’m doing my best to reassure them it’s all safe and that I’ve taken the necessary lengths to keep it safe. This simply doesn’t help.
My site frequently is down. More than I’d like to think. It’s frustrating because I may loose a potential sale and student.
It would be nice if DH would credit us for the interruptions! LOL Not going to happen. It’s hard to stay positive when being so frustrated! Please hurry DH.
October 2nd, 2008 at 11:04 am
@Mumsie- But even a very small business needs to make smart decisions. If your site is critical to your business, doesn’t it make sense that you would at least choose a hosting company that has an uptime guarantee. You CHOOSE to take the risk of not having guaranteed uptime when you choose DH.
“It would be nice if DH would credit us for the interruptions.” On my plan I pay $10.95 a month. In a 30-day month there are 720 hours. So for each hour of downtime that’s approximately $0.015. The entire time I’ve been with DH, including the power outage fiasco a couple of years ago, my total downtime is about 40 hours. So they owe me about 61 cents. I think I can live without it.
October 2nd, 2008 at 11:11 am
This is my second year with dreamhost
last year I had interruptions for approximately 14 hours in the year.
This year I go already like 6 hours of interruptions
but I worry much because my Database structure faltered and I cannot already gain access to my Databases hope that they should solve the problems soon.
Jose
October 2nd, 2008 at 11:52 am
Is this affecting email accounts hosted by dreamhost?
October 2nd, 2008 at 11:56 am
All my websites still have MYSQl issues….. al 20!
October 2nd, 2008 at 12:45 pm
I have several sites down… everything that uses a database is down. several PPC campaigns pointing at these sites… didn’t realize until too late… ouch.
October 2nd, 2008 at 1:03 pm
Leave it to DH to time their botches right when I don’t need them.
October 2nd, 2008 at 1:52 pm
My sites were only down for a few minutes, maybe 30 at max. Yes its true i see outages happen to everyone here at dreamhost, however i think ive been very lucky that i havent had much downtime this year..I did however experience a whole month of slow site loads until they finally decided to change me to a new server which has been great till now…
October 2nd, 2008 at 2:05 pm
only sites that use MySQL are down. are you using MySQL databases No Way?
October 2nd, 2008 at 4:05 pm
My site is up but my WebDav is out and no http://FTP. I’m assuming these are related?
October 2nd, 2008 at 6:37 pm
I appreciate that they have acknowledged the problem and are fixing it. However, after 12 hours and it is still down an update would be nice, a solution better.
October 2nd, 2008 at 6:39 pm
Mine have been up and down like the proverbial for the best part of the last 10 hours
Still struggling now. Getting to be a bit of a habit
October 2nd, 2008 at 7:57 pm
…wow.
October 2nd, 2008 at 8:01 pm
I’ve been with DH five years. In the first four years there were maybe two significant outages. But today my sites have now been down for 12 hours. This last year it seems like there are constant problems. Halloween is a big holiday for me - well, it would have been if my sites had been up. Not a single reply to contact, no call back, and no update here. From what I can see, the blogs on mySQL are running - but nothing else is. I must sadly agree that it might be time for anyone with a serious business site to look elsewhere. Myself included.
October 2nd, 2008 at 8:07 pm
Ooooh, is this why my browser keeps telling me that the server doesn’t exist? And then it does? And then it doesn’t? Is this really all related to MySQL?
October 2nd, 2008 at 8:14 pm
needs new versions
October 2nd, 2008 at 11:22 pm
hmmm I’ve now been up and down for 2 DAYS. With a private virtual server and Private SQL server… No response. No answer. And even though up this morning has been down since around 10 am.. over 12 hours.
I’ve been a “decent” customer for years, and I’m wondering if they lost all the good administrors, or if I’m just getting the guys/gals who don’t get it.
October 3rd, 2008 at 4:41 am
I have 3 Joomla! sites currently down. Is that from the SQL server?
October 3rd, 2008 at 4:43 am
They just came back up! But my question still stands: when a Joomla site goes down, can that be caused by the MySQL server issue?
October 3rd, 2008 at 4:48 am
@Stan Hirson
Yes as joomla needs mysql to run.
October 3rd, 2008 at 5:51 am
My site is down, it’s now the 3rd…. way too long for this to be not working.
And it was working this morning!
October 3rd, 2008 at 6:08 am
Yes “M” they were using mysql…they are all up and have been since yesterday but wow…there is still people with their sites down for over 12 hours…thats way too long. should get credited with a whole month free of hosting or the equivalent of $9.99 or about….
October 3rd, 2008 at 6:11 am
I’m running on their PS’s and I’ve been down the better part of 2 days now. This is absolutely ridiculous and unacceptable. Time to start looking for a new hosting company.
October 3rd, 2008 at 7:04 am
I bet for you and I am practically lost
but it is necessary to be in the good ones and in the bad ones
fortitude DH you they can solve the problem.
although skylight waited for a discount at least for the days that I take without service counting this one
forgive the writing
I write with a translator that I speak Spanish
October 3rd, 2008 at 9:33 am
this is the end of the line for me, i’m changing my hosting company sunday night / monday morning (the only time any server should ever be down). i cannot run my business on these unstable servers. time to go!
twice this week i’ve been down, (many times in the last month) and some people hosted here have been down longer than they have been up this week. we pay for cheap servers and thats exactly what dreamhost offers (unstable crap). if you are new here, expect many days like this ahead.
oh well, i just thought i was getting a good deal on webhosting.
thanks to dreamhost, some other hosting company will be getting more money each month than i spend here. (pay for what you get) sad, sad, sad
October 3rd, 2008 at 9:40 am
why won’t anyone answer me? I need to be able to tell my customers what is going on besides are host has fucked up and won;t communicate with us for the last 24 hours? I have lpooked at our databases and they are all pretty m,uch corrupt right now or there are problems that I can not track down but I would not know that since NO ONE THERE WILL TELL ME ANYTHING ABOUT WHAT IS GOING ON AND YOUR STATUS PAGE HAS NOT BEEN UPDATED FOR A DAY NOW! WTF!?
I have been a loyal customer for about 5 years now and feel at least a response of “we don’t know” would be justified
October 3rd, 2008 at 10:02 am
Going on 24 hours, some things are working, some are not. Of course, one of my best earners is down. Most of my traffic is to my blogs, half of them are down, people check blogs daily and will just move on if they are down another day or two. And still no contact or word from DH at all. Nothing is showing any ssi files - which carries my navigation and ads, so it may as well all be down far as my income and customers are concerned.
October 3rd, 2008 at 11:18 am
Welp, looks like all my sites on DH are still down. Good thing I have about half my sites on GoDaddy, say what you might about them, but they keep my sites up.
Sad thing is, my DH site about two weeks ago was redirecting to some weird site for a whole day, then magically stopped.