Spam Filtering Changes! (RESOLVED)

We are in the process of rolling out our new spam filtering service! This will begin at 3:00pm PDT, and should take roughly two hours. We will provide updates below as the changeover progresses.

During this maintenance window, anyone who is using our current junkmail/anti-spam filtering will be switched to our brand new, much more sophisticated and accurate filtering service, Vade Secure. We are very excited about this change as this is a major improvement from our previous junkmail/anti-spam service and we think you’ll agree.

There is a DNS change during this maintenance that may cause email deliverability issues if your domain is using external DNS (third party nameservers). If this is something you have set up for your domain, you will need to update your MX records to point to the following:

vade-in1.mail.dreamhost.com.
vade-in2.mail.dreamhost.com.

If your DNS and mail are hosted here, you will not need to change any DNS MX records as we will update the MX records for you during this maintenance.

This changeover will only affect domains that have junkmail/anti-spam enabled on their domains. Domains not using our junkmail/anti-spam filtering will have zero configuration changes or DNS changes.

You can find more information on our new spam filters in our knowledgebase, here: https://help.dreamhost.com/hc/en-us/articles/215686647-Technical-details-on-how-Anti-spam-filters-work

If you have any further questions or concerns, please don’t hesitate to contact support and we will be happy to assist you.

Update September 20, 2016 4:00 PM PDT:  This maintenance/changeover is complete, and things are looking good! We’re marking this post resolved, but leaving it visible for the MX record information. As always, please contact support if we can answer any questions.

Update September 20, 2016 3:30 PM PDT:  The first phases of this maintenance are going smoothly! We’re monitoring traffic on the new records and loads are stable. If you have any issues or questions, please contact support and let us know so we can help. Thanks for your patience!