DreamHost Status » Control Panel Outages

Web panel down

andrea — Fri, 19 Jun 2009 19:10:14 +0000

The web panel is experiencing loading problems right now. Our admins are working on getting it usable again. Please check back here for updates.

We apologize for all inconvenience this is causing.

UPDATE 12:30pm PST: We’re back, web panel is working again, thanks for your patience!

Exodus is down for the count.

Sandon — Sat, 06 Jun 2009 07:57:07 +0000

It looks like one of our web-server ‘exodus’ was unresponsive and had not came back up after we attempted to power-cycle it remotely. Right now an admin is en-route to the data center to check out the situation.

Please check here for updates on this server’s status.

Update: 02:19 AM PST. it looks like the problem was with the raid controllers BBU that was preventing it from booting. It has been replaced and should be back up shortly.

Update 02:30 AM PST. Ok the server and all its services should be restored.

changes made in Web Panel delayed

patrickm — Mon, 18 May 2009 15:09:59 +0000

Changes made within the Web Panel are being delayed at this time. This includes just about everything (OneClick Installs, Database creation/changes, User creation/changes, Password updates, etc.) . The queue for these requests is backed up at this time, but is processing the requests, so please allow more time for these changes to happen in the system.

We hope to have this issue resolved as soon as possible, but please feel free to contact support if you’re unsure if this issue is affecting you.

UPDATE 1:10pm PST: This is now resolved. All updaters are again running as scheduled, and all the ones scheduled prior to this have caught up. Thanks for your patience!

Panel downtime - RESOLVED

patrickm — Wed, 29 Apr 2009 21:14:55 +0000

We are currently experiencing an issue with the Web Panel which is causing it to be inaccessible. We sincerely apologize for this downtime! We are working to resolve this issue as quickly as possible.

Please check back here for more information, as it becomes available.

UPDATE: Again, sorry for the lack of updates on this particular issue. This was actually resolved shortly after this was posted, but we wanted to be absolutely sure that the Panel was working reliably before resolving this post. As always, if you have any issues with Web Panel access, please contact Support and they’ll be happy to help!

Panel Downtime

David — Tue, 07 Apr 2009 21:16:53 +0000

It looks like we may be having problems with our central databases again. It’s effecting our control panel, WebMail and DreamHost Apps. We apologize for any inconvenience this may be causing. The admin team is looking into this now to try to get it resolved as quickly as possible.

Please stay tuned for updates.

Update: 16:55 April 7th: First off we would like to apologize for the recent database errors we have been experiencing that cause your panel access to go down. We are getting all our heads together to try to resolve these central database issues once and for all. We have stabilized the central database machines now and we are working on finding the source of these issues. All services are up and running currently but we are watching the database closely. Once again we are really sorry about the problems this has caused you and we aim to have this repeat issue completely resolved as soon as possible.

Panel Downtime

micah — Sun, 05 Apr 2009 03:28:44 +0000

Our central database went down about half an hour ago causing the panel to be inaccessible for a short while.

The database is back up now and I’ve restarted the panel webservers. Everything should be back to normal but if you’re still experiencing issues pleast contact technical support.

DreamHost Database Having Issues

Terri — Tue, 31 Mar 2009 01:53:24 +0000

One of our central databases is having issues right now. DreamHost administrators are troubleshooting the issue right now. We will update this space with more information as it becomes available. This affects:

Panel
Webmail (Roundcube and Squirrelmail)
DHapps

Update: And we’re back up and running. Just a small hiccup in our network took things down. We’re sorry for the inconvenience.

Update: Looks like we spoke too soon. The database is overloaded at the moment. We’re attempting to ease the load on the database while we look into the issue.

Panel Temporarily Unavailable (round 3)

David — Tue, 24 Feb 2009 20:25:18 +0000

Looks like the central database servers are at it again. The control panel (https://panel.dreamhost.com/) as well as the WebMail interfaces (SquirrelMail and RoundCube) are currently down (temporarily). Our database guru is investigating the situation now and hopes to get it back up again as quickly as possible. We’ll post updates as soon as more information is available. We apologize for any inconvenience this may be causing.

NOTE: This will not effect your web servers, private servers or non-webmail e-mail accounts.

ADDENDUM: one side effect of the central database issues we have been having was the temporary loss of a large portion of our cloaking data table. Our admin team is in the process of restoring that information right now and expects to be done in the next couple of hours (2 PM PST was the original target but we just had another outage so we’re not 100% sure on when this will be completed). The good news is that you are not required to wait - if you prefer you may add the service back yourself via the panel here:

https://panel.dreamhost.com/index.cgi?tree=domain.manage&

and it should come back up once the DNS updates.

The DreamHost “we hate databases as much as you do” team!

UPDATE 1:10pm PST: The central database is back up again (as well as the control panel and WebMail interfaces. The admins are reviewing what they’ve found but don’t have a detailed update at this time.

Panel having issues

Terri — Fri, 20 Feb 2009 22:09:37 +0000

The WebPanel just began having issues. We are on top of it and diagnosing the issue. This should be temporary but we will keep this space updated. This outage will also affect webmail (Squirrelmail and Roundcube) as well as DHapps.

Update: We’re back up, and we’ll have more troubleshooting info very soon!

Panel Temporarily Unavailable (round 2)

David — Wed, 18 Feb 2009 18:26:16 +0000

Our central database that controls panel has crashed again and is recovering right now. This is a very large database so it can take some time, but we are estimating that it should complete in an hour or less. We will update this post as things progress. Hopefully our experience from yesterdays outage will help us get this back up more quickly this time. We apologize for the inconvenience!

NOTE: This also effects access to our WebMail interfaces (SquirrelMail and RoundCube) and DreamHost Apps sites.

UPDATE: 11:28am PST It’s back up again! We’re keeping a close eye on the database server for a while though, just in case.

UPDATE: 12:16pm PST Looks like it’s down again. The admins are investigating. Stay tuned for more updates.

UPDATE: 12:40pm PST It’s UP again.

UPDATE: 12:57pm PST It’s down again. Admins are still investigating the cause of these outages.

UPDATE: 1:15pm PST It’s UP again.

UPDATE: 1:30pm PST Basically what’s happening is we’re 99% sure the memory (RAM) issue has been resolved. However the database process keeps dying without any useful information as to why. Fortunately however it seems to recover automatically in about 10 minutes or so without any data corruption (which is awesome). Our top database guru is on the case monitoring it very closely to try to figure it out and get it stable again. Again, we sincerely apologize for any inconvenience this is causing. We’re working as quickly as possible to get this problem resolved once and for all.