About 30 minutes ago we had some major problems with one of our email load balancers that keeps email for janky,randy,spunky and postal clusters. Tonight at approximately 11:30 PM PST we will be doing some maintenance that may affect the performance / uptime of any customers that have email in these clusters. […]
We have noticed that messages that were quarantined by our junk filter are not getting delivered to the Junk Folder. We checked on the messages, and they are still on the servers. The reason they weren’t getting delivered was due to a connection problem to the mysql database that controls the Junk Folder. The problem […]
If you’re on the spunky cluster (check the name of your mail cluster under Account Status in the upper right corner of the control panel), you may have been experiencing delays in sending and receiving mail for the past couple of hours. The mail database for the cluster is having issues, and it’s being worked […]
Customers on the Frisky cluster are experiencing a range of issues:
-slow site performance due to high loads
-slow data access times
-server crashes
-slow/unavailable mail
One of the file servers in the Frisky cluster has crashed - the admin team is working on getting it back up but due to the nature of the server in question it is […]
I apologize for the late post but I wanted to make sure that we had a resolution for you before posting here. Last week I saw complaints about slowness and timeouts. With some really excellent feedback from customers I was able to pinpoint when the issues were occurring and keep an eye on it and […]
We are currently experiencing problems with the process that handles scheduled updates. This has caused a disruption in mail service. This will account for the password errors, imap connection errors, etc. that are being generated when attempting to access your mailbox. Newly created user aren’t being setup either. Our admins are diligently working to resolved […]
Since the spunky cluster move some servers have been experiencing a higher than average load. This affected website load times, website downtime issues, webmail connections, email connections, and other services that reside on the individual servers in the spunky cluster. The cause has been traced to a cross connection saturation which links two areas of […]
We’ve been working on an issue with the Drooler file server which is in the Janky cluster. We were able to correct some initial problems we saw that was causing problems such as high load, slow email, slow websites, sites timing out, and email connectivity issues. Some of you might have received an email saying […]
If you’re hosting on our janky cluster (see under Account Status/Your Email Server in the control panel), you may have been experiencing slowness with your site or difficulties checking email this morning. The reason for this was that one of the file servers was having connection issues. We found and already disabled a customer that […]
Most of our customers using junk filters on their domain(s) are experiencing delay in receiving mail. This is affecting all mail clusters, but only the domains that have junk filtering enabled through the control panel. Mail is slowly going through, but it’s still very backed up, so it will take a while to catch up. […]
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