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Email Issue Archive

9:40 am

Multiple Cluster Email Authentiction issues

Posted July 1st, 2009 at 9:40 am PST

We’re currently having some issues with our email authentication system. This is causing mail login for many of our customers to not work correctly. Our admin team is aware of this and are already working on restoring service. This should be back up and running shortly. Please keep an eye on this post, as we’ll [...]

6:49 am

Spunky cluster outage

Posted June 8th, 2009 at 6:49 am PST

We are currently experiencing some downtime with websites hosted on the Spunky cluster, due to a downed file server.  We are currently working on getting this back up and running and we apologize for the inconvenience that this is causing.  Please check back here for updates, as soon as they become available!
Servers that may be [...]

12:57 am

Exodus is down for the count.

Posted June 6th, 2009 at 12:57 am PST

It looks like one of our web-server ‘exodus’ was unresponsive and had not came back up after we attempted to power-cycle it remotely. Right now an admin is en-route to the data center to check out the situation.
Please check here for updates on this server’s status.
Update: 02:19 AM PST. it looks like the problem [...]

6:14 am

Email Authentication issues

Posted June 5th, 2009 at 6:14 am PST

We are currently experiencing an issue with email authentication, which is causing an outage of email services.  We are currently addressing this issue and hope to have it resolved shortly.  Please check back here for updates, as they become available.  We sincerely apologize for the inconvenience that this is causing.
update: This issue appears to be [...]

12:49 pm

UPCOMING: Shared HTTP Server Outbound Mail Policy Change

Posted May 12th, 2009 at 12:49 pm PST

Starting May 19, 2009 we will start rolling out to our shared HTTP servers a block on all outgoing mail attempts that establish a direct MX connection over port 25 . A gradual cluster by cluster roll-out will ensue to ensure that there are no unexpected widespread issues. This is being done as we’ve [...]

11:28 am

Homie cluster mail authentication issues (again)

Posted May 11th, 2009 at 11:28 am PST

We are having problems with authentication on our homie mail servers again for a small portion of our customers. Our admins are currently investigating the issue and hope to have service restored again shortly. We’re not sure if it is the same problem as last time (which we thought we resolved), but we will post [...]

7:53 am

Homie cluster mail authentication issues.

Posted May 6th, 2009 at 7:53 am PST

It looks like one of our clusters (homie) is having a problem with mail authentication which is causing users to be unable to access or send email. Our admins are currently working on resolving the problem.
You can check which cluster you are on from the panel by clicking “Account status” in the upper right in [...]

7:51 am

Junk Filtered Email Delays

Posted April 28th, 2009 at 7:51 am PST

We are investigating some delays in delivery of email, specifically for junk mail filtered email addresses. Mail is being processed now and we expect it to be caught up soon, but we are still collecting information. When we have more info or an ETA for a fix we will post an update.
UPDATE: [...]

7:15 am

Spam Filter Email Issues This Morning

Posted April 20th, 2009 at 7:15 am PST

We are experiencing issues with email addresses that are using our spam filtering service. The errors are 554 or relay denied when sending from outside email addresses. We are working to get this issue resolved as soon as possible, and admins are working on the issue right now. Our apologies for the [...]

1:16 pm

Panel Downtime

Posted April 7th, 2009 at 1:16 pm PST

It looks like we may be having problems with our central databases again. It’s effecting our control panel, WebMail and DreamHost Apps. We apologize for any inconvenience this may be causing. The admin team is looking into this now to try to get it resolved as quickly as possible.
Please stay tuned for updates.
Update: 16:55 April [...]

 
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