Archive for the 'Email Issue' Category

Janky mail problems

Posted 10 months, 3 weeks ago (October 10th, 2007 at 9:09 am PST)

We’re currently experiencing very high loads on janky mail servers. This is causing your mail to be slow or inaccessible. You may be affected if your mail server is listed as ‘Janky’ under Account Status in the control panel (upper right corner).
Very sorry about the inconvenience, we’re doing all we can to alleviate the [...]

Email configuration restored

Posted 11 months, 2 weeks ago (September 18th, 2007 at 6:38 pm PST)

Some customers have been experiencing a problem where your Manage Addresses control panel showed few or no entries. This has been fixed, and will be monitored for future problems. However, because a database restoration had to be made, any changes you have made to your email since roughly 10pm pacific time last night [...]

Webmail Changes

Posted 1 year ago (August 21st, 2007 at 1:04 pm PST)

We will be migrating webmail to a bigger and better load balancer this evening. Webmail will be up on both its old (current) IPs and the new IPs at the same time so there shouldn’t be any downtime related to this change.
The move is scheduled to begin tonight at midnight, Wed Aug 22 00:00:00 [...]

Mail Problems on Postal/Spunky/Randy/Spacey

Posted 1 year, 1 month ago (July 27th, 2007 at 11:18 am PST)

Unfortunately our primary mail load balancer crashed and rebooted causing mail problems to all the mail servers listed above. Our secondary load balancer took over but needed a manual update to get going. Everything is coming back now and we’ll keep an eye on the load balancer.
To see if you are on these [...]

Spacey mail problems

Posted 1 year, 1 month ago (July 25th, 2007 at 4:36 pm PST)

If you are on the spacey cluster you are possibly seeing mail send to you bounce back with a mail loops back error. We are working on this issue right now and the fix is currently running. You can tell if you are in the spacey cluster by logging into the DreamHost web [...]

Some discussion lists down

Posted 1 year, 1 month ago (July 4th, 2007 at 3:57 am PST)

One of our discussion list servers is currently having problems, and won’t come up via our normal, remote access channels. We’re currently working on getting the machine up ASAP and apologize for the trouble this may cause!
– UPDATE Wed Jul 4 08:52:05 PDT 2007 –
Our apologies for the downtime, the server is back up [...]

Unable to create new e-mail addresses in control panel. (RESOLVED)

Posted 1 year, 2 months ago (June 21st, 2007 at 7:29 am PST)

Unfortunately we’ve got a problem somewhere that is generating errors when creating new e-mail addresses in the control panel. We apologize for the inconvenience this is causing. Our admins are currently working on resolving this problem as quickly as possible.
Please to not submit any support requests regarding this issue as we are already aware [...]

Spunky Mail Authentication Problems

Posted 1 year, 2 months ago (June 1st, 2007 at 9:06 am PST)

We are experiencing issues with the database machine that handles authentication. As a result you may encounter login errors when attempting to access your mailbox. Our admins are diligently working towards resolving this matter. We sincerely apologize for any inconvenience this has caused. Please check back here for future updates.
UPDATE: This issue was resolved literally [...]

File server Issues

Posted 1 year, 6 months ago (March 1st, 2007 at 9:39 am PST)

We are experiencing connection issues with file storage server that’s causing inflated loads on the following machines. This will explain any delay you’re encountering when attempting to view your website. As well as any problems that you are encountering while trying to access your e-mail. Our Admins are currently working to resolve the issue. Again, [...]

Mail delay on junk filtered domains

Posted 1 year, 6 months ago (February 26th, 2007 at 8:36 am PST)

On our system, mail to filtered domains is coming in through the junk mail machines, which then distribute processed mail to the regular mail machines. As mail service was affected by the outage yesterday, the junk machines got backed up, and are still. We have six of them, so mail is being processed as it [...]