We are experiencing issues with the database machine that handles authentication. As a result you may encounter login errors when attempting to access your mailbox. Our admins are diligently working towards resolving this matter. We sincerely apologize for any inconvenience this has caused. Please check back here for future updates.
UPDATE: This issue was resolved literally [...]
We are experiencing connection issues with file storage server that’s causing inflated loads on the following machines. This will explain any delay you’re encountering when attempting to view your website. As well as any problems that you are encountering while trying to access your e-mail. Our Admins are currently working to resolve the issue. Again, [...]
On our system, mail to filtered domains is coming in through the junk mail machines, which then distribute processed mail to the regular mail machines. As mail service was affected by the outage yesterday, the junk machines got backed up, and are still. We have six of them, so mail is being processed as it [...]
Connection to one of our file storage servers is causing inability to check mail for some of our customer (only one group of servers -cluster- is affected). Example: ERROR: Connection dropped by IMAP server in webmail. We’re working on resolving the problem, and we apologize for the inconvenience.
Please check back for updates.
Update at 1:00pm [...]
We just experienced an authentication outage for all of our mail clusters. This has been resolved.
A network hiccup caused our load balancers to reset all connections to the backend authentication databases, which in turn caused all mail servers to need a reset to get their connections back.
Two out of our nine junk filter machines are having a hard time processing mail this morning. This means that incoming mail is going through but getting delayed, if they happen to be handled by those two machines. This only affects domains/addresses that have junk mail filters enabled. No mail is lost.
The admins have been [...]
8:58PM PST
The problem is now fixed, and all updaters but one finished running. The last one is on our biggest server cluster (group), and it’s safe to say that it should finish within one hour.
Again, sorry about the inconvenience!
We’re currently experiencing problems with our automated mailbox updaters. This means that mailboxes and email addresses [...]
We are experiencing load spikes on some of our webmail servers. We still have others to handle the webmail flow, but this problem may cause intermittent slowness and/or inaccessibility.
The admins are working on it, and it should be fixed soon. Please check back for updates.
Very sorry about the inconvenience!
An update on the previous CBL/Earthlink issue posted about here:
http://www.dreamhoststatus.com/2007/01/03/cblxbl-blacklist-issues-bouncing-mail/
CBL temporarily inhibited our IPs from being blocked several days ago, so our listings there (and with XBL/spamhaus) have ceased. We’re still talking with them to get this resolved permanently, and our IPs should not be blocked by them in the meantime. As many [...]
We have been having issues for the past few days with mail being rejected due to several of our main IPs being listed, de-listed, and re-listed within a matter of hours in the CBL blacklist. Earthlink among many other providers use this blacklist to reject mail. The XBL blacklist also incorporates CBL into [...]
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