Archive for the 'Major Outage' Category

Problems caused by apache service updates

Posted 2 days, 21 hours ago (May 6th, 2008 at 11:18 am PST)

We have noticed that any apache service updates initiated from the control panel are breaking the service. This includes anything that has to do with the domain’s web service, like adding a new domain, changing FTP users on domain, etc. This doesn’t just break the actual domain that initiated the change, but all domains on […]

Central Frisky Server Down

Posted 1 week, 6 days ago (April 25th, 2008 at 1:55 pm PST)

Customers on the Frisky cluster are experiencing a range of issues:
-slow site performance due to high loads
-slow data access times
-server crashes
-slow/unavailable mail
One of the file servers in the Frisky cluster has crashed - the admin team is working on getting it back up but due to the nature of the server in question it is […]

Randy cluster networking problems

Posted 2 weeks, 2 days ago (April 22nd, 2008 at 4:17 pm PST)

We’re currently experiencing networking problems on our ‘randy’ cluster (check the Account Status on the right upper corner of your control panel to see if you’re affected by this outage - if your email server is listed as randy, you may be). This is affecting web, mail, and mysql connections as well. We’re looking into […]

30 min Blingy Downtime Tonight

Posted 1 month ago (April 6th, 2008 at 1:53 pm PST)

We may almost be in the clear with the problems we’ve been having with Blingy.
We now have a critical patch from our file server vendor which they believe will fix the crashing problems we’ve had. It takes 20 minutes to install, and unfortunately requires a reboot. We’ve decided to schedule this upgrade for 11:30pm PDT […]

Networking problems in one of our datacenters

Posted 1 month, 2 weeks ago (March 19th, 2008 at 8:13 am PST)

We are currently experiencing networking issues at one of our data centers, which is causing downtime on many clusters, and dedicated servers, affecting email and websites. Our networking admins are on the case, and will have this resolved as soon as possible.
Please check back here for updates. We apologize for all inconvenience this has caused. […]

Central Services and Spunky Cluster Move

Posted 1 month, 3 weeks ago (March 14th, 2008 at 12:00 am PST)

Due to continued space and power constraints in our primary data center, we will be moving all central DreamHost functions as well as the “spunky” cluster to one of our newer data centers. This move will begin Friday, March 21st, at 9PM PDT, and is expected to last up to 12 hours, until Saturday, March […]

Problems with Janky cluster

Posted 2 months, 1 week ago (February 25th, 2008 at 4:14 pm PST)

If you’re hosting on our janky cluster (see under Account Status/Your Email Server in the control panel), you may have been experiencing slowness with your site or difficulties checking email this morning. The reason for this was that one of the file servers was having connection issues. We found and already disabled a customer that […]

LAX data center connection issues

Posted 3 months, 2 weeks ago (January 23rd, 2008 at 8:08 pm PST)

We are currently experiencing connectivity issues to our LAX data center.
All servers in the following clusters would be involved:
Blingy, Frisky, Looney, Spacey, Swarthy
Updates to come.
Update: All Servers seem to actually be up, but there is heavy packet loss at the distribution switch making them seem down to the outside.
Update: Packet loss has stopped. Our admins […]

Major Outage

Posted 6 months, 2 weeks ago (October 25th, 2007 at 9:53 pm PST)

We are currently experiencing what seems to be a system wide outage. We’ll post more information here as soon as we have it.
Update: Things seem to be working again, we apologize for the outage.

Core Router Maintenance

Posted 6 months, 3 weeks ago (October 19th, 2007 at 10:17 pm PST)

As planned, we are beginning our emergency core router maintenance right now.
Our planned downtime window is 2 hours, during which all services including email, webmail, websites, ftp, ssh and the web panel will be offline. We will post updates here as things progress, so please keep an eye out and we’ll let you know […]