Some of our customers are experiencing problems related to their FTP service. This includes error messages while connecting or dropped connections. We’re looking into it, and will post an update as soon as we know more. Sorry about the inconvenience.
Please check back here for updates.
Update 5/7/08 11am Pacific — We have narrowed down […]
We have noticed that any apache service updates initiated from the control panel are breaking the service. This includes anything that has to do with the domain’s web service, like adding a new domain, changing FTP users on domain, etc. This doesn’t just break the actual domain that initiated the change, but all domains on […]
These mysql servers will be experiencing some downtime tonight for maintenance:
jake
leo
midnight
snarf
Downtime is expected to be less than 30 minutes. It should happen shortly after midnight PDT.
–Update
The maintenance was preformed and the servers were back up within 15 minutes.
On the night of Tuesday May 6th we’ll be replacing one of the network switches that serves the following mysql servers:
toto
rover
dogbert
dino
beethoven
jaws
camille
bootsy
spacey-vsql01
frisky-vsql01
We hope to be able to do this one server at a time with only seconds of downtime for each, however we’re posting this in case that’s not possible and we need to bring all […]
We’re currently investigating an issue on looney that’s causing web and mail service to become spotty, and more likely, completely down. This effects the following servers:
apok axl blanka brazil charm curly dhalsim egon guile limbo-looney moe slappy soy tank tofu vega winston
We apologize for this, and should have things working soon!
UPDATE: As of […]
Customers on the Frisky cluster are experiencing a range of issues:
-slow site performance due to high loads
-slow data access times
-server crashes
-slow/unavailable mail
One of the file servers in the Frisky cluster has crashed - the admin team is working on getting it back up but due to the nature of the server in question it is […]
We’re currently experiencing networking problems on our ‘randy’ cluster (check the Account Status on the right upper corner of your control panel to see if you’re affected by this outage - if your email server is listed as randy, you may be). This is affecting web, mail, and mysql connections as well. We’re looking into […]
Since the spunky cluster move some servers have been experiencing a higher than average load. This affected website load times, website downtime issues, webmail connections, email connections, and other services that reside on the individual servers in the spunky cluster. The cause has been traced to a cross connection saturation which links two areas of […]
We are currently having a problem with a filer which has crashed and is recovering at this time. While this is happening some customers in the blingy cluster will experience problems loading their websites/email. We apologize for the outage and service is expected to return to normal as soon as the filer recovers.
UPDATE 3:01:AM PDT
The […]
We’ve been working on an issue with the Drooler file server which is in the Janky cluster. We were able to correct some initial problems we saw that was causing problems such as high load, slow email, slow websites, sites timing out, and email connectivity issues. Some of you might have received an email saying […]
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