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Network Outages Archive

12:25 pm

Moving Persephone to New Hardware

Posted June 9th, 2009 at 12:25 pm PST

On numerous occasions persephone has had problems related to it’s network interface card and we think that it’s high time to get everything over to a new piece of hardware before it tanks in the middle of the night.  Estimated downtime is 20-30 minutes.
UPDATE: The migration to new hardware is complete, if you are still [...]

10:16 am

Emergency Network Outage

Posted June 8th, 2009 at 10:16 am PST

One of our network links just went down due to failed hardware. We have replacement hardware on hand and are installing it now. During this installation much of our network will be inaccessible. This downtime should not exceed 10 minutes.
Check this space for updates.
– Update Mon Jun 8 11:09:52 PDT 2009 –
The [...]

12:57 am

Exodus is down for the count.

Posted June 6th, 2009 at 12:57 am PST

It looks like one of our web-server ‘exodus’ was unresponsive and had not came back up after we attempted to power-cycle it remotely. Right now an admin is en-route to the data center to check out the situation.
Please check here for updates on this server’s status.
Update: 02:19 AM PST. it looks like the problem [...]

5:49 pm

Network issues

Posted April 3rd, 2009 at 5:49 pm PST

We are currently experiencing networking issues. This is affecting some machines, as well as mysql services and oneclick installs. We are troubleshooting the issue and will fix it as soon as possible. We apologise for the inconvenience.
Update: Thankfully the network issue was resolved in a short period of time. There was a misconfiguration in our [...]

11:07 am

Quick network cutover

Posted March 12th, 2009 at 11:07 am PST

Tomorrow night at 8:00PM Pacific March 13, 2009 we will be doing a quick network cutover. We are moving our of some older racks in to newer purpose built networking space. The cutover should be nearly transparent, with at most a minute or two of downtime.
This affects all services for people in randy, frisky, swarthy, [...]

9:30 am

Randy cluster power failure

Posted March 3rd, 2009 at 9:30 am PST

The randy cluster, also home to the previous spoiler issue, is unfortunately having problems due to a failed power strip. Our administrators are actively working on this issue. More information should be posted soon. You can tell if you are in the randy cluster by looking at the ‘Email Server’ value in [...]

9:33 am

Joker stabillity issues being worked on.

Posted February 26th, 2009 at 9:33 am PST

I am terribly sorry for the issues customers have been having with this server, particularly when most of the users on it have been moved there in hopes of achieving improved performance. We’ve been investigating it but we haven’t properly posted our findings so that is the purpose of this message and we’ll update you [...]

5:56 pm

Panel offline tonight, 10pm PST

Posted February 18th, 2009 at 5:56 pm PST

Panel offline 10pm-11:59pm PST tonight, Feb 18

6:16 am

Lira died

Posted February 14th, 2009 at 6:16 am PST

It looks like the web-server ‘lira’ has died and is in some sort of reboot loop. It power’s for a second and then turns back off, then powers up again in a loop. I am moving this machine to new hardware now and it should be back up within 1-2 hours. I will update this [...]

11:14 am

Private MySQL Host Problems

Posted February 11th, 2009 at 11:14 am PST

One of our Private MySQL host servers is having hardware problems this morning, we have a admin in route to move the machine to new hardware. Machines affected:
psmysql3621  psmysql3623  psmysql3833  psmysql4176  psmysql4223  psmysql4248  psmysql4285  psmysql4294  psmysql4299  psmysql4307  psmysql4603  psmysql5209  psmysql5229  psmysql5720  psmysql5954  psmysql6085  psmysql6099  psmysql6312  psmysql6314  psmysql6356  psmysql6603  psmysql6948  psmysql6994  psmysql7025  psmysql7028 psmysql7170
Update 13:41 PST: [...]

 
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