Archive for the 'General Outages' Category

Garth getting new hardware

Posted 2 weeks, 5 days ago (August 16th, 2008 at 6:53 pm PST)

Garth has experienced a hard drive failure and is currently being moved to new hardware. We expect to have everything back up within the next 30-45 minutes.
We will post an update again here when things are finished!
Update: 11:20pm: oops! this has been done for quite some time now, actually. Sorry for failing to [...]

Filer fun!

Posted 2 weeks, 6 days ago (August 16th, 2008 at 3:45 am PST)

One of our file servers in the “frisky” cluster is experiencing some trouble. Our admins are en route to the datacenter now to get it back online ASAP. Updates to follow.
Update: 7:06AM Everything is back online. Sorry for the troubles.

Network/Router Problems

Posted 2 weeks, 6 days ago (August 15th, 2008 at 4:12 pm PST)

It seems our network upgrade did not go as smoothly as we had hoped. We are currently experiencing network problems at our router which are causing downtime and slowness for all services that we offer. A team of administrators are investigating this issue. We will update this post as we have more [...]

Central Services Outage

Posted 2 weeks, 6 days ago (August 15th, 2008 at 11:30 am PST)

One of our central database servers has kernel panic’d and is currently being rebooted. For the mean time, most central services are offline (web panel)
We have our mysql gurus working on it and we expect to have things back up and running shortly.
UPDATE 1:56 PM: Okay this has been resolved and our panel [...]

Frisky File Server Outage

Posted 3 weeks ago (August 14th, 2008 at 10:25 am PST)

Our Admins had to replace several drives on one of the fileservers that your machines are mounted to. The drives are rebuilding at the moment. Therefor performance isn’t quite at 100% at the moment. This will explain any problems that you are encountering when attempting to access your site, email, etc. Unfortunately, we do not [...]

Apache upgrades, No more Telnet, no more Frontpage Extensions!

Posted 3 weeks, 1 day ago (August 13th, 2008 at 4:03 pm PST)

The winds of change are blowing! Starting next week, we will begin to phase out telnet and Frontpage, as well as upgrade apache services to Apache2.2 (from Apache 1 and Apache 2).
If you are still using telnet to connect to a shell, you should immediately switch to SSH. For information on SSH and how [...]

Joomla 1.5.6 Available!

Posted 3 weeks, 1 day ago (August 13th, 2008 at 2:59 pm PST)

A very serious security update for Joomla 1.5.x has been released as part of Joomla 1.5.6. Any and all customers using Joomla 1.5.x are encouraged to upgrade immediately either via the One-Click Install section of the web panel or by manually downloading and updating their install the old fashioned way.

Network Maintenance retry! (Completed)

Posted 3 weeks, 2 days ago (August 12th, 2008 at 3:54 pm PST)

On Thursday, August 14, 2008 at 10pm Pacific time we are going to retry turning up our remaining links with Global Crossing. They assure us the previous bugs have been fixed, and we shall try again. If all goes well, you shouldn’t notice any downtime. The window for this is 1 hour, though we should [...]

Moving pegasus to new hardware

Posted 3 weeks, 5 days ago (August 9th, 2008 at 11:02 pm PST)

The webserver pegasus is having some trouble, so I’m moving it to new hardware. This process should take about thirty minutes.
Update: This should be finished, please contact support if you have any sites hosted on pegasus that are not working.

Short MySQL downtime on 08/12

Posted 3 weeks, 6 days ago (August 9th, 2008 at 3:36 am PST)

The MySQL servers listed below will be going down shortly for maintenance at around 2 AM PDT on August 12th for maintenance. The maintenance should only cause about 10 minutes of down-time (total) but even if things go badly should not take more than 30 minutes to complete so there should not be more than [...]