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Single Server Issue Archive

1:22 pm

Falco Getting New Raid Card

Posted June 27th, 2009 at 1:22 pm PST

Our admin team is replacing that hardware - it should be back up in the next half hour or so and we’ll update this post as soon as that is the case.
Thank you for your patience!
Update 1:49PM: Falco is now back up and all better!

12:25 pm

Terranova getting a break.

Posted June 24th, 2009 at 12:25 pm PST

It looks like this server may not have an optimal distribution of usage (meaning it seem to be getting hit with a lot of usage at the same time which keeps spiking the load) so we are moving some customers off to help with that. Please be patient with this process as the moves will [...]

2:22 am

avalanche has fallen and can’t get up.

Posted June 20th, 2009 at 2:22 am PST

It looks like the web-server ‘avalanche’ was unresponsive and did not come back up after being remotely power-cycled. We have dispatched someone to the data center to check out what the problem is.
Update: 02:39 AM PST: The issue has been resolved and the server is booting now. it should be complete back up within 10 [...]

11:20 am

Personal backup server problems

Posted June 19th, 2009 at 11:20 am PST

The backup server is up and operational for most of our customers, but some of you may experience connection issues or unable to see or access data previously uploaded. We are in the process of replacing some hardware on one of the server’s volumes. Please check back here for updates.
We apologize for all inconvenience [...]

11:02 am

Web server falco is having problems

Posted June 19th, 2009 at 11:02 am PST

The machine has been having I/O issues and it looks like it will need a new raid card. A technician is on his way to the datacenter to replace it. Check this post for updates.
We apologize for all the inconvenience this downtime is causing.
UPDATE: 6/19/2009 12:15pm (Pacific): Falco is back UP and running again. Please [...]

3:54 pm

Saltine Moving to New Hardware

Posted June 16th, 2009 at 3:54 pm PST

The web server, saltine, is being moved to new hardware as it is failing come back up from a reboot. Saltine should be back up within the next 30-45 minutes… Check back for more updates!
Update 4:53PM: Sorry that it took longer than expected but saltine is back up and happy!
- The Happy DreamHost Server Failover [...]

10:16 pm

Falco is fsck’ing

Posted June 15th, 2009 at 10:16 pm PST

The web-server Falco is currently down as errors were detected on its file-system bringing it into read-only mode. An fsck (file system check) is currently running on it to get it back to normal status. This typically takes around an hour but could be up to two.
Please check here for updates.
Update 11:40 PM PST: The [...]

11:53 am

Server “badillo” is having a bad day!

Posted June 8th, 2009 at 11:53 am PST

It looks like server “badillo” is having a bad day and needs new hardware. One of our admins is on the case and is moving all accounts on that server to new hardware as we speak. The whole process shouldn’t take too long. We’ll make another post once the process has been completed.
We apologize for [...]

12:57 am

Exodus is down for the count.

Posted June 6th, 2009 at 12:57 am PST

It looks like one of our web-server ‘exodus’ was unresponsive and had not came back up after we attempted to power-cycle it remotely. Right now an admin is en-route to the data center to check out the situation.
Please check here for updates on this server’s status.
Update: 02:19 AM PST. it looks like the problem [...]

10:15 am

Tick down for maintenance

Posted June 4th, 2009 at 10:15 am PST

The web server ‘Tick’ is going down for maintenance. It should take less than an hour, but check back here for updates. Sorry about the inconvenience this may be causing.
Update 11:27am: Unfortunately, it turns out we need to migrate customer data to a more stable server, as even though Tick came back up and [...]

 
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