Archive for the 'Single Server Issue' Category

Emergency OS patch on file server

Posted 7 hours, 23 minutes ago (May 9th, 2008 at 8:27 am PST)

Per an open ticket with Sun we need to apply two patches to one of our file servers. This is to hopefully fix a degraded zpool which will not finish a parity rebuild. There are exactly 78 users in the frisky cluster on this file server. This will bring your email and web services offline […]

DingDong and Pizarro down

Posted 20 hours, 37 minutes ago (May 8th, 2008 at 7:14 pm PST)

The HTTP servers DingDong and Pizarro are both currently unresponsive to our reboot efforts. We are working on getting manual reboots done in their respective data centers or evaluating whither moving to new hardware is necessary. Estimated downtime as long as 1 hour.
Update 7:44p
Pizarro is back up and seemingly stable on new hardware
DingDong is awaiting […]

Webserver Hermes being moved to new hardware

Posted 2 days, 6 hours ago (May 7th, 2008 at 9:25 am PST)

Hermes crashed earlier and server isn’t coming back up when rebooted. It’s currently being migrated over to new hardware and should be back up shortly.
Sorry for the inconvenience this has caused.
UPDATE: Migration is complete. Your sites should be back up and running. Contact support if your sites are still down.

Dr pepper moving to new hardware.

Posted 1 week ago (May 1st, 2008 at 7:27 pm PST)

There’s an issue with the hardware on dr pepper. It is being moved to new hardware now.
Update–
Things should now be working properly.

Webserver flamenco being moved to new hardware

Posted 1 week, 4 days ago (April 28th, 2008 at 12:15 pm PST)

The web server flamenco didn’t come back after a multitude of reboots, so we are migrating it to new hardware. It should be back up within an hour. Sorry about the inconvenience this is causing you, and please check back here for updates.
Update: Some networking issues caused flamenco to be down for longer […]

Snocap Downtime

Posted 2 weeks ago (April 25th, 2008 at 3:18 pm PST)

The snocap server has been plagued with some intermittent issues. We’re working to resolve this as fast as we can, and will hopefully have more information on this shortly. If you’re on the snocap server you could be affected by slow website performance, website showing as down, slow uploads and downloads, and trouble updating your […]

New network card for lovejoy

Posted 2 weeks, 2 days ago (April 22nd, 2008 at 4:37 pm PST)

Lovejoy is getting a new network card to help with stability. The swap should go smoothly, but some downtime is necessary.
–Update: It took a bit longer than expected due to a complication. All fixed up now.

Migrating Agnus to new hardware

Posted 3 weeks ago (April 18th, 2008 at 6:13 am PST)

Agnus was running into networking issues all night and we are putting its hardware out of its misery. Currently one of our senior techs is working on failing it over to new hardware now. It shouldn’t take any longer than 30 to 45 minutes to complete and be up and running again. We’ll be sure […]

hupmobile moving to new hardware

Posted 1 month ago (April 8th, 2008 at 7:04 pm PST)

There’s an issue on hupmobile which is causing it to fail when booting. It’s being moved to new hardware shortly.

Migrating bellflower to new hardware

Posted 1 month, 2 weeks ago (March 22nd, 2008 at 1:00 pm PST)

It looks like bellflower was a casualty from last night’s move. Currently one of our senior techs is working on failing it over to new hardware now. It shouldn’t take any longer than 30 to 45 minutes to complete the move (unless something goes horribly awry) and make sure everything is plugging along […]