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Single Server Issue Archive

1:00 pm

Migrating bellflower to new hardware

Posted March 22nd, 2008 at 1:00 pm PST

It looks like bellflower was a casualty from last night’s move. Currently one of our senior techs is working on failing it over to new hardware now. It shouldn’t take any longer than 30 to 45 minutes to complete the move (unless something goes horribly awry) and make sure everything is plugging along [...]

5:32 pm

Problems with bowser

Posted March 6th, 2008 at 5:32 pm PST

This server isn’t coming up when rebooted. It’s now being moved to a new machine. Should be back up shortly.
Update: this was completed but the post wasn’t resolved. Sorry about that.

5:01 pm

Webserver korben being moved to new hardware

Posted March 4th, 2008 at 5:01 pm PST

The webserver korben has had one of its nics fail, so we are moving it to new hardware. This process should take about thirty minutes, during which time all sites hosted on korben will be down.
Update: this has been finished, please contact technical support if any of your sites hosted on korben are still [...]

9:52 am

Web server “electra” is having a bad day! - UPDATED(2x!)-

Posted January 31st, 2008 at 9:52 am PST

I apologize for any inconvenience this is causing. The server “electra” is locked up and won’t even power cycle at the moment. We’ve dispatched a technician to fix it but it could take 30 minutes or so. We’ll post an update as soon as the problem is corrected.
This will effect web services if you’re [...]

7:31 pm

fidget hard drive failure

Posted January 26th, 2008 at 7:31 pm PST

Fidget’s boot drive has died and will not boot, so we’re going to move it over to some new hardware. The process should take about 30-45 minutes and we will post an update here when it is finished.
Update: 7:44pm pacific: fidget has been failed over to new hardware and services are coming up. [...]

12:17 pm

Jax needs new hardware

Posted December 24th, 2007 at 12:17 pm PST

Jax died and came back up with a kernel panic, so I’m moving it to new hardware right now. This should take no longer than an hour.
I’m very sorry about the inconvenience, I’ll try to get you all back up and running very quickly!
Update: It’s coming back up and seems to be running smoothly. Please [...]

6:52 am

Mario server is down

Posted December 11th, 2007 at 6:52 am PST

last night the Mario server experienced issues that caused it to need hardware replacement, we have our admin working on getting it moved over and up and running. Sorry for the inconvenience and keep checking for an update to this issue.
UPDATE: Ok our admin was able to get the Mario server back online, it is [...]

12:50 pm

poseidon is sinking

Posted December 1st, 2007 at 12:50 pm PST

Poseidon has had some instabilities lately, and it appears to be bad memory.
Because of this we’re going to fail it over to new hardware. This process should take around 30 minutes, and we will update here again when it is completed.
We apologize for the inconvenience and thank you for your patience!
Update: the hardware change [...]

7:57 pm

Bourbon lost a drive!

Posted November 30th, 2007 at 7:57 pm PST

Looks like bourbon’s boot drive is failing! We’re moving the server over to new hardware, so you should see about an hour of downtime.
We’re doing everything to restore functionality as quickly as possible and apologize for the problems this creates!
We’ll post an update as soon as it’s done =)
UPDATE: 08:30PM PST
Ok, everything [...]

7:48 am

hoover hit with UDP flood attack

Posted November 16th, 2007 at 7:48 am PST

We are working to block the attack and restore service as soon as possible. Please check back for further updates.
Update [8:18]: all taken care of and back to normal!
‘nother Update [10:04]: Hoover is currently experiencing very high load and is slow to respond. I’m not sure if this is related to the [...]

 
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