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	<title>DreamHost Status &#187; Webmail Outages</title>
	<atom:link href="http://www.dreamhoststatus.com/category/system-outages/webmail-outages/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.dreamhoststatus.com</link>
	<description>Information about DreamHost Services</description>
	<pubDate>Sat, 04 Jul 2009 04:11:47 +0000</pubDate>
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		<title>Spunky cluster outage</title>
		<link>http://www.dreamhoststatus.com/2009/06/08/spunky-cluster-outage/</link>
		<comments>http://www.dreamhoststatus.com/2009/06/08/spunky-cluster-outage/#comments</comments>
		<pubDate>Mon, 08 Jun 2009 13:49:30 +0000</pubDate>
		<dc:creator>patrickm</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[FTP Outages]]></category>

		<category><![CDATA[General Outages]]></category>

		<category><![CDATA[Major Outage]]></category>

		<category><![CDATA[Multiple Server Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=2393</guid>
		<description><![CDATA[We are currently experiencing some downtime with websites hosted on the Spunky cluster, due to a downed file server.  We are currently working on getting this back up and running and we apologize for the inconvenience that this is causing.  Please check back here for updates, as soon as they become available!
Servers that may be [...]]]></description>
			<content:encoded><![CDATA[<p>We are currently experiencing some downtime with websites hosted on the Spunky cluster, due to a downed file server.  We are currently working on getting this back up and running and we apologize for the inconvenience that this is causing.  Please check back here for updates, as soon as they become available!</p>
<p>Servers that may be affected by this are:</p>
<blockquote><p>absinthe achilles adams ak alondra altoid atlantic aviation babyruth badillo bandini barranca baseline bazooka beaudry bellflower betsybird beverly blowpop bonbon bottlecap bounty bourbon boyd broadway brownie bundy butler butterfinger cahuenga centinela cerritos cheese cheeto cheezit chiclet cienega cognac colbert cookie crackerjack cupcake dingdong dorito drumstick dumdum fairfax federal fireballs firestone fletcher flower formosa frito fruitland fudge fundip garth garvey good gower grand granola grappa gumdrop gummi hillhurst hillmont hoho holt hope hyperion jalapa jefferson juniormint jurupa larchmont laurel lemonhead licorice lifesaver limbo-spunky4 look lucas mariposa mayo mazalien melrose milliken mills monroe moorpark nash necco nightlife nilla nothingless nougat nuno nutrageous oakdale obvious ocean ord overland oxnard paramount payday pernod pez piggy plenty popcorn pretzel ps4769 ps5117 ps6496 ps6519 rampart rangerxxx razzle redhot redondo reeses rexford ritz rockyroad rodeo rollo roscoe rosecrans rum saltine sanborn schnapps scotch selma sepulveda shoutitlouder skittle skor skybar smores snicker soto sourpatch splashy spree stravinsky suburbview sugardaddy sunset syt taffy tampa tequila toffee tootsie truffle twinkie twix twizzler union vanowen vermouth vine virgil washington wayne western whittier whopper wilmington wilshire wiredgeek wmo york</p></blockquote>
<p><strong>UPDATE 6:57am Pacific:</strong> We are also adding Spunky email to the list of services that are down due to this, as some email accounts are hosted on that file server.</p>
<p>We have also discovered the cause for this downtime.  The shelves that hold this file server are redundantly powered, but it seems that both of the power supplies have taken a dive.  We are currently working to restore power to this shelf and hope to have that completed soon.  Check back here for more updates!</p>
<p><strong>UPDATE 7:33am Pacific: </strong>We&#8217;re almost there!  We ended up replacing the shelf for this file server, as we discovered that one of the power strips died and the power supply connected to the hot strip was also dead!  So, this normally wouldn&#8217;t have caused an outage like this, save for the surprise dead power strip.  The file server is coming back online now and we&#8217;ll post the all clear here when we have completed some tests.</p>
<p><strong>UPDATE 10:45am Pacific: </strong>The file server issues have been resolved and all services appear to be working correctly now.  We are still however dealing with the newest status post about network issues we are dealing with.  </p>
<p>http://www.dreamhoststatus.com/2009/06/08/emergency-network-outage/</p>
<p>So if you are noticing problems still it is likely related to that outage now.  Sorry about the file server downtime.  Typically our backup power supply would have saved us from this outage.  This issue is resolved.</p>
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			<wfw:commentRss>http://www.dreamhoststatus.com/2009/06/08/spunky-cluster-outage/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Email Authentication issues</title>
		<link>http://www.dreamhoststatus.com/2009/06/05/email-authentication-issues/</link>
		<comments>http://www.dreamhoststatus.com/2009/06/05/email-authentication-issues/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 13:14:59 +0000</pubDate>
		<dc:creator>patrickm</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=2377</guid>
		<description><![CDATA[We are currently experiencing an issue with email authentication, which is causing an outage of email services.  We are currently addressing this issue and hope to have it resolved shortly.  Please check back here for updates, as they become available.  We sincerely apologize for the inconvenience that this is causing.
update: This issue appears to be [...]]]></description>
			<content:encoded><![CDATA[<p>We are currently experiencing an issue with email authentication, which is causing an outage of email services.  We are currently addressing this issue and hope to have it resolved shortly.  Please check back here for updates, as they become available.  We sincerely apologize for the inconvenience that this is causing.</p>
<p><strong>update:</strong> This issue appears to be resolved and only lasted for about 10-15 minutes.  We found that the &#8216;imapproxy&#8217; service stopped running on a number of mail servers, as well as some issues with the SMTP service.  We re-initialized these services and they came back quickly.  If you are still having any issues, please feel free to contact Support and they will be happy to check!</p>
]]></content:encoded>
			<wfw:commentRss>http://www.dreamhoststatus.com/2009/06/05/email-authentication-issues/feed/</wfw:commentRss>
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		<item>
		<title>Panel Temporarily Unavailable (round 3)</title>
		<link>http://www.dreamhoststatus.com/2009/02/24/panel-temporarily-unavailable-round-3/</link>
		<comments>http://www.dreamhoststatus.com/2009/02/24/panel-temporarily-unavailable-round-3/#comments</comments>
		<pubDate>Tue, 24 Feb 2009 20:25:18 +0000</pubDate>
		<dc:creator>David</dc:creator>
		
		<category><![CDATA[Control Panel Outages]]></category>

		<category><![CDATA[General Outages]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=2000</guid>
		<description><![CDATA[Looks like the central database servers are at it again. The control panel (https://panel.dreamhost.com/) as well as the WebMail interfaces (SquirrelMail and RoundCube) are currently down (temporarily). Our database guru is investigating the situation now and hopes to get it back up again as quickly as possible. We&#8217;ll post updates as soon as more information [...]]]></description>
			<content:encoded><![CDATA[<p>Looks like the central database servers are at it again. The control panel (<a href="https://panel.dreamhost.com/">https://panel.dreamhost.com/</a>) as well as the WebMail interfaces (SquirrelMail and RoundCube) are currently down (temporarily). Our database guru is investigating the situation now and hopes to get it back up again as quickly as possible. We&#8217;ll post updates as soon as more information is available. We apologize for any inconvenience this may be causing. </p>
<p>NOTE: This will not effect your web servers, private servers or non-webmail e-mail accounts. </p>
<p>ADDENDUM: one side effect of the central database issues we have been having was the temporary loss of a large portion of our cloaking data table. Our admin team is in the process of restoring that information right now and expects to be done in the next couple of hours (2 PM PST was the original target but we just had another outage so we&#8217;re not 100% sure on when this will be completed). The good news is that you are not required to wait - if you prefer you may add the service back yourself via the panel here:</p>
<p>https://panel.dreamhost.com/index.cgi?tree=domain.manage&#038;</p>
<p>and it should come back up once the DNS updates.</p>
<p>The DreamHost &#8220;we hate databases as much as you do&#8221; team!</p>
<p><strong>UPDATE 1:10pm PST:</strong> The central database is back up again (as well as the control panel and WebMail interfaces. The admins are reviewing what they&#8217;ve found but don&#8217;t have a detailed update at this time. </p>
]]></content:encoded>
			<wfw:commentRss>http://www.dreamhoststatus.com/2009/02/24/panel-temporarily-unavailable-round-3/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Craigslist is blocking messages sent from Webmail</title>
		<link>http://www.dreamhoststatus.com/2009/02/18/craigslist-is-blocking-messages-sent-from-webmail/</link>
		<comments>http://www.dreamhoststatus.com/2009/02/18/craigslist-is-blocking-messages-sent-from-webmail/#comments</comments>
		<pubDate>Wed, 18 Feb 2009 23:58:07 +0000</pubDate>
		<dc:creator>andrea</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=1881</guid>
		<description><![CDATA[Craigslist has been blocking messages sent from DreamHost webmail for the past week or so. We have contacted them a couple of times since, asking them to whitelist us, or provide us spam evidence so that we can take action. We haven&#8217;t received an answer yet. They have been much more responsive in the past, [...]]]></description>
			<content:encoded><![CDATA[<p>Craigslist has been blocking messages sent from DreamHost webmail for the past week or so. We have contacted them a couple of times since, asking them to whitelist us, or provide us spam evidence so that we can take action. We haven&#8217;t received an answer yet. They have been much more responsive in the past, so we&#8217;re hoping to get this resolved asap as well. </p>
<p>We apologize for the inconvenience this is causing. It&#8217;s only affecting webmail sending, all other ones are fine. Please check back here for updates. </p>
]]></content:encoded>
			<wfw:commentRss>http://www.dreamhoststatus.com/2009/02/18/craigslist-is-blocking-messages-sent-from-webmail/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Panel Temporarily Unavailable (round 2)</title>
		<link>http://www.dreamhoststatus.com/2009/02/18/panel-temporarily-unavailable-round-2/</link>
		<comments>http://www.dreamhoststatus.com/2009/02/18/panel-temporarily-unavailable-round-2/#comments</comments>
		<pubDate>Wed, 18 Feb 2009 18:26:16 +0000</pubDate>
		<dc:creator>David</dc:creator>
		
		<category><![CDATA[Control Panel Outages]]></category>

		<category><![CDATA[Major Outage]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=1867</guid>
		<description><![CDATA[Our central database that controls panel has crashed again and is recovering right now. This is a very large database so it can take some time, but we are estimating that it should complete in an hour or less. We will update this post as things progress. Hopefully our experience from yesterdays outage will help [...]]]></description>
			<content:encoded><![CDATA[<p>Our central database that controls panel has crashed again and is recovering right now. This is a very large database so it can take some time, but we are estimating that it should complete in an hour or less. We will update this post as things progress. Hopefully our experience from yesterdays outage will help us get this back up more quickly this time. We apologize for the inconvenience!</p>
<p><strong>NOTE:</strong> This also effects access to our <strong>WebMail</strong> interfaces (<strong>SquirrelMail</strong> and <strong>RoundCube</strong>) and<strong> DreamHost Apps</strong> sites.</p>
<p><strong>UPDATE: 11:28am PST</strong> It&#8217;s back up again! We&#8217;re keeping a close eye on the database server for a while though, just in case. </p>
<p><strong>UPDATE: 12:16pm PST</strong> Looks like it&#8217;s down again. The admins are investigating. Stay tuned for more updates. </p>
<p><strong>UPDATE: 12:40pm PST</strong> It&#8217;s <strong>UP</strong> again. </p>
<p><strong>UPDATE: 12:57pm PST</strong> It&#8217;s down again. Admins are still investigating the cause of these outages. </p>
<p><strong>UPDATE: 1:15pm PST</strong> It&#8217;s <strong>UP</strong> again. </p>
<p><strong>UPDATE: 1:30pm PST</strong> Basically what&#8217;s happening is we&#8217;re 99% sure the memory (RAM) issue has been resolved. However the database process keeps dying without any useful information as to why. Fortunately however it seems to recover automatically in about 10 minutes or so <em>without any data corruption</em> (which is awesome). Our top database guru is on the case monitoring it very closely to try to figure it out and get it stable again. Again, we sincerely apologize for any inconvenience this is causing. We&#8217;re working as quickly as possible to get this problem resolved once and for all. </p>
]]></content:encoded>
			<wfw:commentRss>http://www.dreamhoststatus.com/2009/02/18/panel-temporarily-unavailable-round-2/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Pan fried</title>
		<link>http://www.dreamhoststatus.com/2009/02/09/pan-fried/</link>
		<comments>http://www.dreamhoststatus.com/2009/02/09/pan-fried/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 23:48:30 +0000</pubDate>
		<dc:creator>Leon</dc:creator>
		
		<category><![CDATA[Control Panel Outages]]></category>

		<category><![CDATA[DreamHost Features]]></category>

		<category><![CDATA[General Outages]]></category>

		<category><![CDATA[Major Outage]]></category>

		<category><![CDATA[Mysql Outages]]></category>

		<category><![CDATA[Network Outages]]></category>

		<category><![CDATA[Single Server Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/2009/02/09/pan-fried/</guid>
		<description><![CDATA[Looks like webserver pan has blown a gasket and needs to be moved to new hardware. I&#8217;m working on this now and it should be done in about an hour.
Update 4:43pm: All set! If you&#8217;re still having a problem with pan, please contact a dreamhost support robot!
]]></description>
			<content:encoded><![CDATA[<p>Looks like webserver pan has blown a gasket and needs to be moved to new hardware. I&#8217;m working on this now and it should be done in about an hour.</p>
<p><strong>Update 4:43pm:</strong> All set! If you&#8217;re still having a problem with pan, please contact a dreamhost support robot!</p>
]]></content:encoded>
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		</item>
		<item>
		<title>intermittent webmail issues</title>
		<link>http://www.dreamhoststatus.com/2008/07/07/intermittent-webmail-issues/</link>
		<comments>http://www.dreamhoststatus.com/2008/07/07/intermittent-webmail-issues/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 18:19:12 +0000</pubDate>
		<dc:creator>danwy</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/?p=826</guid>
		<description><![CDATA[We&#8217;re having some temporary issues with some of our webmail machines.  We believe it has to do with a recent plugin upgrade. Our admin team is currently investigating this issue and hope to have it back to normal shortly. We&#8217;ll update this post when we believe the problem is resolved. We&#8217;re sorry for any [...]]]></description>
			<content:encoded><![CDATA[<p>We&#8217;re having some temporary issues with some of our webmail machines.  We believe it has to do with a recent plugin upgrade. Our admin team is currently investigating this issue and hope to have it back to normal shortly. We&#8217;ll update this post when we believe the problem is resolved. We&#8217;re sorry for any inconvenience this causes you.</p>
<p><strong>Update: 12:15pm</strong> - This should be resolved now. The problem wasn&#8217;t with a plugin upgrade, but with our Squirrelmail database. Our admins fixed this up a short while ago and we&#8217;ve tested several customer accounts to insure that it is working again. If you continue to have problems with webmail, please contact support.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Spunky Slowness and Downtime</title>
		<link>http://www.dreamhoststatus.com/2008/04/03/spunky-slowness-and-downtime/</link>
		<comments>http://www.dreamhoststatus.com/2008/04/03/spunky-slowness-and-downtime/#comments</comments>
		<pubDate>Thu, 03 Apr 2008 21:20:21 +0000</pubDate>
		<dc:creator>greg</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[Multiple Server Issue]]></category>

		<category><![CDATA[Network Outages]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/2008/04/03/spunky-slowness-and-downtime/</guid>
		<description><![CDATA[Since the spunky cluster move some servers have been experiencing a higher than average load. This affected website load times, website downtime issues, webmail connections, email connections, and other services that reside on the individual servers in the spunky cluster. The cause has been traced to a cross connection saturation which links two areas of [...]]]></description>
			<content:encoded><![CDATA[<p>Since the spunky cluster move some servers have been experiencing a higher than average load. This affected website load times, website downtime issues, webmail connections, email connections, and other services that reside on the individual servers in the spunky cluster. The cause has been traced to a cross connection saturation which links two areas of the data center. Capacity was doubled and the load on all spunky servers dropped back to normal levels. If you&#8217;re <em>still</em> experiencing problems please open a support ticket since this issue is now resolved.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Problem with central services (panel,webmail, etc..) and spunky cluster</title>
		<link>http://www.dreamhoststatus.com/2008/03/25/problem-with-central-services-panelwebmail-etc/</link>
		<comments>http://www.dreamhoststatus.com/2008/03/25/problem-with-central-services-panelwebmail-etc/#comments</comments>
		<pubDate>Tue, 25 Mar 2008 20:12:15 +0000</pubDate>
		<dc:creator>jordan</dc:creator>
		
		<category><![CDATA[Control Panel Outages]]></category>

		<category><![CDATA[General Outages]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/2008/03/25/problem-with-central-services-panelwebmail-etc/</guid>
		<description><![CDATA[We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes [...]]]></description>
			<content:encoded><![CDATA[<p>We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.</p>
<p>UPDATE 2:40 PM PDT **</p>
<p>Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.</p>
<p>UPDATE 4:39 PM PDT **<br />
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.</p>
<p>UPDATE 5:11 PM PDT **<br />
There have been reports of problems with the spunky cluster , we will re-open this status post until  we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Janky Cluster Filer Problems</title>
		<link>http://www.dreamhoststatus.com/2008/03/21/janky-cluster-filer-problems/</link>
		<comments>http://www.dreamhoststatus.com/2008/03/21/janky-cluster-filer-problems/#comments</comments>
		<pubDate>Sat, 22 Mar 2008 00:39:26 +0000</pubDate>
		<dc:creator>greg</dc:creator>
		
		<category><![CDATA[Email Issue]]></category>

		<category><![CDATA[General Outages]]></category>

		<category><![CDATA[Multiple Server Issue]]></category>

		<category><![CDATA[Webmail Outages]]></category>

		<guid isPermaLink="false">http://www.dreamhoststatus.com/2008/03/21/janky-cluster-filer-problems/</guid>
		<description><![CDATA[We&#8217;ve been working on an issue with the Drooler file server which is in the Janky cluster. We were able to correct some initial problems we saw that was causing problems such as high load, slow email, slow websites, sites timing out, and email connectivity issues. Some of you might have received an email saying [...]]]></description>
			<content:encoded><![CDATA[<p>We&#8217;ve been working on an issue with the Drooler file server which is in the Janky cluster. We were able to correct some initial problems we saw that was causing problems such as high load, slow email, slow websites, sites timing out, and email connectivity issues. Some of you might have received an email saying the problem was fixed, and it was, however the symptoms have returned. We have our Admin Team currently working to resolve this issue as quickly as possible. Once this issue is corrected we&#8217;ll update this post with more information.</p>
<p>Servers  that can be affected from this are listed below:</p>
<p>adonis alboz anton anwaltskanzlei apollo aries atlas azcuehnos baachus barefoottours batserver bogus charon charybdis chronos dione dionysus djm electra erebus erida fresh gladys gorgon helios hera hypnos icarus iris jaky janky-vserver01 janky-vserver02 janky-vserver03 janky-vserver04 janky-vserver06 janky-vserver07 janky-vserver08 janky-vserver09 janky-vserver10 janky-vserver11 jove kermit kiru kratos kztixo medusa mf1 mf2 midas morejewel morpheus mytimeofday nemesis ninja odysseus oriza osiris pan pegasus persephone phi privateserver rhea shyfry sisyphus somaticvision statler tartarus tethys thanatos thetis triton tyche vivenet warppipevps zeus</p>
<p>Update: Drooler is back up, and we will be monitoring the situation closely in case any further problems arise.</p>
<p>Update 4/8/08 4pm : We have added a new file server a couple of days ago and have another one on order. We continue spreading user data across the existing file servers, and are looking into possible user issue that are causing the servers to be unstable. Sorry about the inconvenience. </p>
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