DreamHost Status » Webmail Outages

Spunky Slowness and Downtime

greg — Thu, 03 Apr 2008 21:20:21 +0000

Since the spunky cluster move some servers have been experiencing a higher than average load. This affected website load times, website downtime issues, webmail connections, email connections, and other services that reside on the individual servers in the spunky cluster. The cause has been traced to a cross connection saturation which links two areas of the data center. Capacity was doubled and the load on all spunky servers dropped back to normal levels. If you’re still experiencing problems please open a support ticket since this issue is now resolved.

Problem with central services (panel,webmail, etc..) and spunky cluster

jordan — Tue, 25 Mar 2008 20:12:15 +0000

We are currently experiencing problems with one of our internal firewall machines that is causing problems with our central services connecting to our customer database. This problem is expected to be fixed within 20 minutes, we apologize for the trouble and will update this post as soon as it is resolved or more information becomes available as to the cause.

UPDATE 2:40 PM PDT **

Problems with central services have been resolved. Panel , webmail and other central services should be working as usual. There are still a few problems with the spunky clusters that may be causing outages for customers websites/ftp. These problems are also being fixed at this time and this post will be updated when those are fixed.

UPDATE 4:39 PM PDT **
All of the networking problems and spunky cluster problems have been resolved. We apologize again for the outage and if you are still having trouble feel free to contact support with the service you are having problems with.

UPDATE 5:11 PM PDT **
There have been reports of problems with the spunky cluster , we will re-open this status post until we have more information to what caused this problem. If you are on the spunky cluster and are experiencing downtime it is still due to the networking issue.

Janky Cluster Filer Problems

greg — Sat, 22 Mar 2008 00:39:26 +0000

We’ve been working on an issue with the Drooler file server which is in the Janky cluster. We were able to correct some initial problems we saw that was causing problems such as high load, slow email, slow websites, sites timing out, and email connectivity issues. Some of you might have received an email saying the problem was fixed, and it was, however the symptoms have returned. We have our Admin Team currently working to resolve this issue as quickly as possible. Once this issue is corrected we’ll update this post with more information.

Servers that can be affected from this are listed below:

adonis alboz anton anwaltskanzlei apollo aries atlas azcuehnos baachus barefoottours batserver bogus charon charybdis chronos dione dionysus djm electra erebus erida fresh gladys gorgon helios hera hypnos icarus iris jaky janky-vserver01 janky-vserver02 janky-vserver03 janky-vserver04 janky-vserver06 janky-vserver07 janky-vserver08 janky-vserver09 janky-vserver10 janky-vserver11 jove kermit kiru kratos kztixo medusa mf1 mf2 midas morejewel morpheus mytimeofday nemesis ninja odysseus oriza osiris pan pegasus persephone phi privateserver rhea shyfry sisyphus somaticvision statler tartarus tethys thanatos thetis triton tyche vivenet warppipevps zeus

Update: Drooler is back up, and we will be monitoring the situation closely in case any further problems arise.

Update 4/8/08 4pm : We have added a new file server a couple of days ago and have another one on order. We continue spreading user data across the existing file servers, and are looking into possible user issue that are causing the servers to be unstable. Sorry about the inconvenience.

Problems with Janky cluster

andrea — Tue, 26 Feb 2008 00:14:58 +0000

If you’re hosting on our janky cluster (see under Account Status/Your Email Server in the control panel), you may have been experiencing slowness with your site or difficulties checking email this morning. The reason for this was that one of the file servers was having connection issues. We found and already disabled a customer that we believe was causing a huge strain, and are looking for others. The file server is looking much better, please try checking email of check your sites again.

Very sorry about the inconvenience this has been causing you. If you’re still seeing problems, it may be unrelated, so please let us know (with details) by contacting us at https://panel.dreamhost.com/index.cgi?tree=support.msg&

Update: 6:00pm (PST): These issues have been resolved for the last few hours, but we wanted to make sure before posting and update. All of the mail login and site speed tests we’ve run are going through fine and things seem back to normal. If you’re still having problems with any sites or email hosted on the ‘janky’ cluster though, please contact support right away.

DreamHost Webpanel database troubles

mikeh — Mon, 14 Jan 2008 21:54:00 +0000

One of our central database servers is having some software trouble currently. Our webpanel as well as webmail is down as a result. We should have it back online shortly.

Janky email issues

andrea — Mon, 14 Jan 2008 21:38:22 +0000

Since earlier this morning, we’ve been experiencing slowness on the ‘janky’ cluster due to a file server problem (see your Account Status on the panel’s upper right corner to see if you’re affected). This mainly affects email access, but there are some high loads on web servers too. We’re working on resolving this as soon as possible, and appreciate your patience.

Update Mon Jan 14 15:11:45 PST 2008: The slowness with janky should be all better now.

Janky mail server issues

andrea — Tue, 16 Oct 2007 16:53:21 +0000

Very sorry about the recurring issues affecting mail service on our ‘janky’ server cluster. You may be experiencing slowness or unavailable mail if your mail server is listed as janky under Account Status on the control panel (upper right corner).

We apologize for all the inconvenienence this has been causing you, and we’re working on resolving this for good. Please check back for updates.

–Update– Tue Oct 16 11:08:40 PDT 2007

As of now the symptoms seem to have subsided for the moment. One of the file servers for janky is having problems keeping up with demand. We’re migrating a good portion of its data to another filer server right now. These measures should resolve the issue for good. We apologize for the recurrence of the problems, we’re confident they’ll be better shortly.

Janky mail problems

andrea — Wed, 10 Oct 2007 16:09:37 +0000

We’re currently experiencing very high loads on janky mail servers. This is causing your mail to be slow or inaccessible. You may be affected if your mail server is listed as ‘Janky’ under Account Status in the control panel (upper right corner).

Very sorry about the inconvenience, we’re doing all we can to alleviate the situation as soon as possible. Please check back for updates.

Update @ 10am PST:
The problem turned out to be file server related, so the admins offloaded the machine to share the load with another file server. We’ve been monitoring the load for the past hour or so, and it’s now stable. If you’re still having mail issues it’s most likely unrelated, so please submit a new requests with as many details as possible, so we can assist you asap. Sorry again about the inconvenience this have caused you.

RESOLVED Emergency webmail maintenance.

jordan — Tue, 28 Aug 2007 23:02:36 +0000

We are currently experiencing some strange behavior with our webmail service. At this time we will be performing emergency maintenance on a few of our webmail servers. No downtime is expected , but there is a chance that there will be a few short outages. We apologize for the inconvience and this post will be updated as soon as the webmail changes are complete.

Update 7:05pm by Jamesh: We finished fixing this around 6:35pm this evening, since then everything looks ok. If you’re still having any trouble with email or webmail please contact support with details.

RESOLVED Webmail outage

kitchen — Tue, 14 Aug 2007 18:45:12 +0000

We are currently experiencing some issues with our webmail system and are looking into the issue right now.

We will post an update here when things are working again!

Sorry for the inconvenience.

Update: 12:04pm: It appears the database server that handles the session management for webmail decided to freak out. Our database engineers are working on the issue and we should have it resolved shortly!

Update: 12:36pm: The database server issue has now been fixed, and webmail should be functioning normally again! If you have any issues, please contact support!