The affected servers are:
pigwidgeon eskimos homie-vserver90 alouettes bluebombers tigercats argonauts stampeders roughriders olympiacos herediano d-fenders bluejays homie-vserver89 homie-vserver91 homie-vserver92 homie-vserver93 homie-vserver94 bandar fever revolution saprissa fire crew rapids earthquakes shock liberty monarchs islanders blackhawks predators lightning thrashers flames dynamo

You can tell if you’re affected by checking ‘Your Web Server’ under Account Status on the upper right corner of your DreamHost panel. If you’re on a VPS and are experiencing downtime, please check the upcoming update for the list of VPS guests affected.
Please note, this does not involve any other machines, or any other services such as mail or mysql. – Andrea

Update Jan 25th, 3:05pm PST: We just received confirmation that the problem with the above servers is now resolved. We had a temporary issue with the switch servicing those machines: it wasn’t able to reach the internet. It is now fixed. We apologize for the inconvenience this has caused. -Andrea

Update Jan 25th, 2:53pm PST:  The following VPS guests were affected:
ps14427 ps14509 ps14528 ps14547 ps14553 ps14558 ps14567 ps14571 ps14585 ps14602 ps14609 ps14651 ps14851 ps15006 ps15012 ps15019 ps15021 ps15075 ps15119 ps15133 ps15230 ps17503 ps17591 ps17641 ps19904 ps25570 ps28532 ps28545 ps29087 ps29365 ps29599 ps29650 ps30138 ps30946 ps34008 ps38072 ps42499 ps44190 ps44200 ps46464 ps46471 ps46804 ps47524 ps55740 ps56582 ps56584 ps56588
ps14497 ps14514 ps14539 ps14574 ps14608 ps14615 ps14645 ps14660 ps14683 ps14694 ps14703 ps14706 ps14707 ps14712 ps14871 ps14872 ps14884 ps14929 ps14931 ps14932 ps15088 ps15202 ps15207 ps15293 ps15304 ps15642 ps17018 ps17080 ps18332 ps18335 ps18388 ps25583 ps26790 ps27670 ps27778 ps28144 ps30016 ps30421 ps30798 ps33963 ps41362 ps43803 ps54721 ps55793 ps56467 ps64525 ps72227
ps14434 ps14522 ps14529 ps14535 ps14559 ps14568 ps14618 ps14642 ps14648 ps14662 ps14680 ps14873 ps14875 ps14882 ps14885 ps14922 ps14924 ps14952 ps14963 ps15134 ps15326 ps15485 ps15568 ps15586 ps15724 ps15738 ps15760 ps15915 ps22048 ps22447 ps23229 ps23235 ps23402 ps23447 ps23793 ps23840 ps23876 ps25514 ps25683 ps26683 ps26875 ps28023 ps33457 ps34023 ps34039 ps35073 ps37520 ps38913 ps41346 ps43983 ps47598 ps48429 ps53452 ps53567 ps53568 ps55800 ps56666 ps62748
ps14435 ps14500 ps14507 ps14513 ps14546 ps14562 ps14594 ps14601 ps14607 ps14614 ps14676 ps14888 ps14889 ps14953 ps14994 ps15131 ps15151 ps15272 ps15273 ps15303 ps15709 ps17650 ps17700 ps17744 ps17894 ps17906 ps17940 ps17955 ps18260 ps18302 ps18315 ps18316 ps18499 ps18500 ps18543 ps18550 ps18607 ps19771 ps20352 ps33482 ps35476 ps41987 ps42560 ps43020
ps14430 ps14501 ps14511 ps14523 ps14536 ps14549 ps14560 ps14597 ps14612 ps14619 ps14626 ps14637 ps14654 ps14677 ps14682 ps14730 ps14754 ps14774 ps14856 ps14863 ps14877 ps14918 ps14919 ps14920 ps14951 ps14972 ps15003 ps15022 ps15113 ps15165 ps15233 ps15619 ps15739 ps16196 ps16404 ps16444 ps17623 ps18187 ps18347 ps18609 ps18774 ps19460 ps28752 ps31018 ps32813 ps34798 ps35060 ps35640 ps38706 ps38727 ps39251 ps42285 ps43425 ps43862 ps43911 ps47534 ps48498 ps48515 ps49733 ps54047 ps54331 ps55499 ps55610 ps56309 ps56914
ps12708 ps14431 ps14518 ps14590 ps14600 ps14606 ps14689 ps14691 ps14692 ps14693 ps14695 ps14827 ps14868 ps14893 ps14902 ps14926 ps14947 ps15091 ps17601 ps17604 ps18340 ps18508 ps18510 ps18511 ps18522 ps18524 ps18527 ps18534 ps18575 ps22383 ps22666 ps23205 ps23228 ps23250 ps23618 ps24089 ps24308 ps24344 ps24632 ps25297 ps26045 ps26530 ps27976 ps33548 ps34059 ps34203 ps34692 ps34801 ps35467 ps35997 ps36084 ps36150 ps47538 ps48184 ps64630 ps71704 ps72772 ps73396

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Please note, this is regarding the shared web server torr, and no other services (email, MySQL) or web servers are affected. To check if you are on this machine, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user.

Update Jan 25th, 9:58pm PST: The restore process has finished! If your site is missing any recent content then please contact support and we can attempt to restore the data from the old hardware. Thanks! -Dan J

Update Jan 25th, 1:28pm PST: The restore process is continuing to run smoothly, and all services remain online and are being served from our backup server. Looks like we’re getting close to the end of the restore. We will continue posting additional updates as the restore progresses. Please contact support with any questions you have! -Seohee

Update Jan 25th, 10:29am PST: The restore process is running smoothly, and all services remain online and are being served from our backup server. We will continue posting additional updates as the restore progresses. Please contact support with any questions you have! – Patrick

Update Jan 25th, 7:35am PST: The restore process is running smoothly, and all services remain online and are being served from our backup server. We will continue posting additional updates as the restore progresses. Please contact support with any questions you have! – Chalise

Update Jan 25th, 5:27am PST: The restore process continues to run smoothly, and all services are online and being served from our backup server. We will post additional updates as the restore progresses. Please contact support with any questions you have! – Chalise

Update Jan 24th, 10:43pm PST: The restore process appears to be functioning properly. All services are online and being served from our backup server. We will continue to post updates with the progress of the restore and if we encounter any issues with the process. Please contact support with any questions you have! -Dan J

Update Jan 24th, 4:43pm PST: Please note the change to the post content above, as this server is now being restored to new hardware following a failed file-system check. The new hardware is in place and all services are online and being served from our backup server. We will continue to post updates with the progress of the restore and if we encounter any issues with the process. Please contact support with any questions you have! -Seohee

Update Jan 24th, 2:56pm PST: Please note the change to the post content above, as this server is now being restored to new hardware following a failed file-system check. The new hardware is in place and being served from our backup server. There are currently some Apache services down, which our admins are working on now. We will continue to post updates, so please check back soon. Please contact support with any questions you have! -Seohee

Update Jan 24th, 11:27am PST: Please note the change to the post content above, as this server is now being restored to new hardware following a failed file-system check. The new hardware is in place and all services are online and being served from our backup server. We will continue to post updates with the progress of the restore and if we encounter any issues with the process. Please contact support with any questions you have!

Update Jan 24th, 7:00am PST: We are having a few issues with one of the apache services on this server, however, this should not be affecting the restore process and the majority of sites on this server are up and running. We have an admin continuing to monitor it and hope to bring all services back online as quickly as possible. Further updates to come as we have them. – Chalise

Update Jan 24th, 3:55am PST: The restore is continuing, however, it looks like Apaches on this server are having a few issues running at the moment, which is causing sites to be unable to load. Our admin is currently looking into this, and we will continue updating as we have further news. – Chalise

Update Jan 23rd, 10:51pm PST: The new hardware is now online. Sites should be loading data from our backup servers so all site should be online. If you find any problems then please contact support. We will post more details about the restore here.  -Dan J

Update Jan 23rd, 9:11pm PST: Our admin team are currently rsyncing some files to the new hardware before they bring it online. Once that’s complete the admins will try to bring the new hardware online. It shouldn’t take much longer. The new hardware will then be using data from our backup machines. -Dan J

To clarify this post is regarding the personal backup server we offer as an additional service for all our customers. More information about what this service is for is on our DreamHost panel. This post is regarding only about the difficulties of accessing or staying connected to that personal backup service, and is not related to any other services or machines. This is not related to backups of your web, mysql or email services.

Update Jan 25th, 2:50pm PST: The two changes we made yesterday proved to be successful. We are now confident to close this case; all feedback from customers have been positive indicating the personal backup service is running again as expected. Thank you for your patience while we were working on this.
If you’re still having issues accessing or using the service while logged in, it’s most likely unrelated. Please contact support with the details, so we can look into it for you. -Andrea

Update Jan 24th, 2:00pm PST: We found two possible causes of the issues you’ve been having with the personal backup service. We eliminated both for now, and we’re putting measures in place that will prevent them from happening again.
If you’re are still having issues, going forward from this point, we would like to hear about it Please contact support with the following:
- name of your personal backup user
- the exact command you’re using
- the exact error(s) you’re seeing when attempting to use the above command
- how often does this happend, what times of the day
- does this affect smaller or just larger transmissions
- any logs you may have from your client
- traceroute results to hanjin including your originating IP address

Thank you for you patience while we resolve this issue. – Andrea

Update Jan 24th, 12:10pm PST: We are continuing to test the connection to the personal backup server and attempting to replicate the issues our customers are reporting. In order to better investigate this, we need the following details from those of you who are still having issues. Please contact support with the following:
- name of your personal backup user
- the exact command you’re using
- the exact error(s) you’re seeing when attempting to use the above command
- how often does this happend, what times of the day
- does this affect smaller or just larger transmissions
- any logs you may have from your client

Thank you for you patience while we resolve this issue. – Andrea

Update Jan 23rd, 4:45pm PST: We’re currently running connectivity tests with a fairly large file, trying to replicate and analyze the issues as they appear. We appreciate your patience and understanding while we’re working towards the resolution. – Andrea

Update Jan 23rd, 12:20pm PST: We are working with our Admin team on a definitive solution to this issue. We are handling issues with access to the personal backup server as they come in, but we expect to have a real solution to this issue very shortly! We will update this post as soon as we have details on this! Thank you for your patience in the meantime! -Patrick

Please note, this is regarding the shared web server albali, and no other services (email, MySQL) or web servers are affected. To check if you are on this machine, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user.

We apologize for the inconvenience this is causing. Please check back here often for updates. – Andrea

Update Jan 26th, 1:00pm PST: The restore is now complete and all sites should be up and running. Should you have any issues with your sites being down or missing data, please contact our support team and we will be glad to look into it for you.  - Oscar

Update Jan 26th, 5:15am PST: This restore is continuing to run smoothly. All sites should be up and running as well. Please contact support if you are experiencing any issues with your hosting on this server! – Chalise

Update Jan 25th, 10:16pm PST: This restore continues to run smoothly. All sites should be online. Please be sure to contact support if you are experiencing any issues with your hosting on this server! – Dan J

Update Jan 25th, 1:30pm PST: This restore is 79% complete and continues to run smoothly. Please be sure to contact support if you are experiencing any issues with your hosting on this server! – Seohee

Update Jan 25th, 10:30am PST: This restore is 76% complete and continues to run smoothly. Please be sure to contact support if you are experiencing any issues with your hosting on this server! – Patrick

Update Jan 25th, 7:49am PST: This restore is 74% complete and continues to run smoothly. Please be sure to contact support if you are experiencing any issues with your hosting on this server! – Chalise

Update Jan 25th, 5:30am PST: This restore is 72% complete and continues to run smoothly. Please be sure to contact support if you are experiencing any issues with your hosting on this server! – Chalise

Update Jan 24th, 10:25pm PST: This restore is now approaching 68% complete! Please contact support if you are experiencing any issues with your hosting on this server! -Dan J

Update Jan 24th, 5:15pm PST: This restore is now approaching 64% complete! Please contact support if you are experiencing any issues with your hosting on this server! -Seohee

Update Jan 24th, 2:03pm PST: This restore is now approaching 62% complete! Please contact support if you are experiencing any issues with your hosting on this server! -Patrick

Update Jan 24th, 10:42am PST: This restore is ongoing and is approaching 60% complete! Our Admin team may be moving this server back to the original hardware if the checks we are running are passed successfully, so we will update this post if that happens. Please contact support if you are experiencing any issues with your hosting on this server! -Patrick

Update Jan 24th, 7:15am PST: The restore is now 54% complete and continues to run smoothly. As previously reported, our admin team is still looking into possibly moving it back to the original machine if the hardware can be fixed. All services should be up and running, so please contact support if you are experiencing any issues! Further updates to come. – Chalise

Update Jan 24th, 3:45am PST: The restore on this server is continuing to run. As previously reported, our admin team is still looking into possibly moving it back to the original machine if the hardware can be fixed. All services should definitely be online, so please contact support if you are experiencing any issues! Further updates to come. – Chalise

Update Jan 23rd, 10:36pm PST: This server is still being restored. The admin team is still looking into possibly moving it back to the original machine if the hardware can be fixed. All services should be online, so please contact support if you are experiencing any issues! We’ll continue to provide you with updates once we receive further information. -Dan J

Update Jan 23rd, 5:46pm PST: This server is still being restored and is approaching 42% complete! The admin team is currently looking into possibly moving it back to the original machine if the hardware can be fixed. All services should be online, so please contact support if you are experiencing any issues! We’ll continue to provide you with updates once we receive further information. -Seohee

Update Jan 23rd, 1:10pm PST: This server is still being restored and is approaching 40% complete! All services should be online, so please contact support if you are experiencing any issues! More updates later! -Patrick

Update Jan 23rd, 10:00am PST: Your users and sites on albali should still be up and running, and the restore continues to run. We will update with further details in the next few hours. If you experience any issues with your sites, please contact support! -Brandon

Update Jan 22nd, 4:15am PST: Your users and sites on albali should still be up and running, and the restore continues to run. We will update with

further details in the next few hours. If you experience any issues with your sites, please contact support! – Chalise

Update Jan 22nd, 8:52pm PST: Your sites are still being serviced by the secondary machine, but otherwise everything is running as expected. The restore is currently at 13%. We’ll update this post with any status change we receive from our techs, but if you have any issues with your site on albali, please contact support with the details. – Seohee

Update Jan 22nd, 6:30pm PST: Your sites are still being serviced by the secondary machine, but otherwise everything is running as expected. We’ll update this post with any status change we receive from our techs, but if you have any issues with your site on albali, please contact support with the details. – Andrea

Update Jan 22nd, 4:38pm PST: The secondary machine is now up and running and serving sites from the last backup. We’re still checking the original web server to make sure there is no file system corruption. We’ll update this post with more information soon. – Andrea

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Please note, this is regarding the Web VPS host machine ‘homie-vserver233’ and no other services (email, MySQL) or servers are affected. To check if you are on a VPS guest from this host, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user. The affected VPS guests can be found in the first comment below this post.

Update Jan 27th, 4:00am PST: The restore process continues to run without any issues. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! – Chalise

Update Jan 26th, 10:00pm PST: The restore process continues. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Dan J

Update Jan 26th, 6:19pm PST: The restore process continues to run. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Dan J

Update Jan 26th, 4:56pm PST: Our Admin team has finished working on the few guests that would not run properly and have now restarted the restore process on the host! If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Patrick

Update Jan 26th, 1:30pm PST: The restore is running without any issues at this time. There are a few VPS guest machines that our admin team is working on which are having some issues. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! – Oscar

Update Jan 26th, 5:05am PST: We managed to significantly lessen the load on the server overnight which should help move restores along and any alleviate any slowness you might have been experiencing. Our admins are still working on restoring a few servers with missing data. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! – Chalise

Update Jan 25th, 10:19pm PST: The restore process seems to have increased the CPU load on the server and that is causing some slowness. Our admins are working to correct that. We are currently restoring a few servers. So if you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Dan J

Update Jan 25th, 1:26pm PST: The restore is ongoing and with the exception of one VPS guest, services are online! Our Admins are working on fixing up the last guest that is not online yet, and will then restore all guests to make sure we’re up-to-date on backups. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Seohee

Update Jan 25th, 10:34am PST: The restore is ongoing and with the exception of a handful of VPS guests, services are online! Our Admins are working on fixing up the guests that are not online yet. If you find you are missing data, or have old data on your VPS, please contact support and we will be happy to help! -Patrick

Update Jan 25th, 7:43am PST: The restore continues and all servers appear to be online. We are noticing a few guests that were not properly restored and our admin team is looking into this. If you do seem to be missing data or have issues with any sites on a VPS on this host, however, please make sure to contact support! – Chalise.

Update Jan 25th, 5:15am PST: The restore continues and all servers should be online. If you seem to be missing data or have issues with any sites on a VPS on this host, please make sure to contact support! – Chalise.

Update Jan 24th, 9:51pm PST: The restore is back in progress. All server should now be online.  We will provide more updates as soon as possible. Thanks for your patience! -Dan J

Update Jan 24th, 3:04pm PST: The restore is back in progress but there are some guests down at this time. Our admins are working on getting them back up and running now. We will provide more updates as soon as possible. Thanks for your patience! -Seohee

Update Jan 24th, 12:57pm PST: We are struggling with some issues with the new hardware for this server and this restore is currently stalled. Our Admin team is working on getting this restore moving and we will provide more updates as soon as possible! Thanks for your patience! -Patrick

Update Jan 24th, 9:43am PST: Our admins are still prepping the new hardware. They will begin the migration withinin the next 30 minutes or so. Please note that there will be a brief period of downtime during the migration. However, it will be well worth in the long run. Since your service will be running on shiny, new hardware.

We will continue to provide updates as information is made available. Please check back. – Brian S

Update Jan 24th, 5:18am PST: Our admins will be moving this machine to new hardware shortly. This may cause brief downtime for guests once it occurs. The move has not yet begun, and we will update with further information once we have it. – Chalise.

Update Jan 23rd, 10:00pm PST: Our admins were able to repair the original hardware, so the guests have been moved back to it, and the original hardware is running well.  The admin team are still looking into whether or not a move will be required to new hardware, and don’t believe it will be as long as the original hardware remains stable. After some monitoring the decision will be made. If it is to remain on the now fixed, original hardware, any new data uploaded to your guests during the move and restore will be copied over to your machine. We will make sure to keep you updated as soon as we have further information. -Dan J

Update Jan 23rd, 6:00pm PST: We have new developments regarding the move to new hardware. Our admins were able to repair the original hardware, so the guests have been moved back to it, and the original hardware is running well.  They are still looking into whether or not a move will be required to new hardware, and don’t believe it will be as long as the original hardware remains stable. After some monitoring the decision will be made. If it is to remain on the now fixed, original hardware, any new data uploaded to your guests during the move and restore will be copied over to your machine. We will make sure to keep you updated as soon as we have further information. -Seohee

Update Jan 23rd, 5:12pm PST: Details regarding the status of this VPS host are being looked into at this time. We will update this post as soon as we have further information! -Seohee

Update Jan 23rd, 1:31pm PST: This restore continues! We will have more specific details on this one within a couple of hours! Thanks for your patience! -Patrick

Update Jan 23rd, 7:20am PST: We came across a few issues getting the VPS guests on the host machine online last night. The restore process is still temporarily halted. Fortunately, we were able to move the host machine back to its old hardware to bring everything back up until we are able to continue the restore process. All VPS guests should be running again at this point. We will continue to update with further news as our admin team continues their work on this host machine. – Chalise

Update Jan 23rd, 2:30am PST: Our admins are still working on getting the VPS guests to boot. Unfortunately, we don’t have an ETA on when that will be at this time, though we are actively working to get things back up as soon as possible. This is also causing the restore to be temporarily halted. Further updates to come. – Chalise.

Update Jan 22nd, 8:43pm PST: Our admins are having issues getting all of the VPS guests to boot due to the network file system running into problems. They are still working on it and hope to have all the VPS servers on this machine up as soon as possible. Unfortunately, we don’t have an ETA on when that will be at this time. Due to the problem with the network file server, the restore has come to a temporary halt. We’ll update this post again shortly with more info. -Seohee

Update Jan 22nd, 5:45pm PST: Our admins are still having issues getting all of the VPS guests to run correctly on this machine. They are still working on it and hope to have all the VPS servers on this machine up shortly. Unfortunately, we don’t have an ETA on when that will be at this time. In the meantime, restores continue to run to it in the background. We’ll update this post again shortly with more info regarding those problematic VPS’s. -dan w

Update Jan 22nd, 3:30pm PST: Looks like we spoke a little early. Shortly after the last status post update, the restore process failed. Upon investigating that, we found a configuration error that was preventing Apache from starting on some of the VPS servers on this host. We’re running a loop command now to configure all the Apaches on this server and get sites that are hosted under them up and running again. We’ll update this post again shortly once all the configs are complete and we’ve confirmed all Apache’s are running. -dan w

Update Jan 22nd, 2:30pm PST: This restore process continues to progress with no problems. It’s still early in the restore process, so we can’t confirm actual percentages, but data is being copied over at a fast rate. Sites should continue to respond during this process and we will continue to post further updates until the process is complete. -dan w

Update Jan 22nd, 10:00am PST: The file system check on the original hardware has completed, but our admin team has made the decision to keep the server on the new hardware in the interest of long-term stability. As stated in the main post above, the data on the backup server will be mounted directly over NFS, so no sites should be down while we’re restoring the files locally to the new hardware. If you notice problems with any site on this server, please contact support to have it investigated. -dan w

Update Jan 22nd, 8:00am PST: The file system check is now on pass 1B and continues to execute. We will continue to post further updates. — JJ G

Update Jan 22nd, 5:23am PST: The file system check is still on the first pass but is now 58% complete. We will continue to post further updates. — JJ G

Update Jan 22nd, 4:28am PST: The file system check on the original hardware had to be restarted. The process has been restarted and is currently on the first pass with 2.14% done. We will continue to post further updates. — JJ G

Update Jan 22nd, 02:15am PST: VPS guest machines are just starting to come up on the new hardware, while the file system check continues to execute. We will continue to update this post as these processes continue to run. — JJ G

Update Jan 22nd, 9:12pm PST: We’ve been keeping a close eye on our panel update times and it looks like things are back to normal at this time. If you experience any delays, please contact support. -Seohee

Update Jan 22nd, 2:30pm PST: We’ve been keeping a close eye on our panel update times and it looks like things are getting back to normal at this point. Update requests are getting back to the usual 15 minute wait time to be processed. We’ll keep this post active for a short while longer while we continue to monitor things, but expect to be able to comfortably resolve this issue soon. -dan w

Update Jan 22nd, 11:30am PST: Password changes are slowly getting caught up. According to our stats it looks like they’re all being processed in under an hour now. It’s a little higher than normal still, but is better than it was. Also, at some point after the initial notification went out asking customers to reset their passwords went out, the passwords were reset again. Unfortunately, we had no way of telling which passwords were already changed, so to be safe we forced out another change. If you changed your password and it stopped working again, this is likely the reason. At this point, any password changes made should be pushed out within about an hour. If you’re still having problems accessing your FTP now, please submit one last password change and give it an hour or two to update. If it isn’t working after that, please contact support to have it investigated further. -dan w

Update Jan 22nd, 07:30am PST: Due to the number of password changes currently being pushed through there is still a delay in getting those updated. — JJ G

Update Jan 21st, 08:30pm PST: Password changes are looking better now, however there may still be some delay in getting those updated. Hang tight, though! — Brian H

Update Jan 21st, 11:00am PST: Password changes are still processing. albeit slowly. At this time we estimate that any password change will take approximately 1-2 hours to fully update in our system. We sincerely apologize for the delay in these changes taking effect. -Oscar

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Please note, this is regarding the Web VPS host machine ‘homie-vserver198’ and no other services (email, MySQL) or servers are affected. To check if you are on a VPS guest from this host, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user. The affected VPS guests can be found in the first comment below this post.

Update Jan 25th, 1:32pm PST: The restore is complete and all VPS guests are online! If you notice any issues with missing or old data on your account, please be sure to contact support so we can help! -Seohee

Update Jan 25th, 10:36am PST: Our Admins are working on fixing up 4 remaining VPS guests that are still offline at this time. All other services are online at this time! If you notice any issues with missing or old data on your account, please be sure to contact support so we can help! -Patrick

Update Jan 25th, 7:47am PST: A final round of restorations are still running. Unfortunately, a few of the VPS guests still remain offline while this continues. Our admins are continuing to work on bringing those back online and we will have further updates on that as soon as we have more information. If you notice any issues with missing or old data on your account, please be sure to contact support so we can help! – Chalise

Update Jan 25th, 5:24am PST: A final round of restorations are continuing. Unfortunately, a few of the VPS guests remain offline while this continues. Our admins are still working to bring those back online and we will have further updates on that as soon as we have more information. If you notice any issues with missing or old data on your account, please be sure to contact support so we can help! – Chalise

Update Jan 24th, 10:27pm PST: A final round of restorations is going on now. Unfortunately it appears a few of the VPS are offline due to this. Our admins are working to bring those back online. If you notice any issues with missing or old data on your account, please contact support and we will be happy to assist! -Dan J

Update Jan 24th, 2:41pm PST: We are very very nearly done with this server restore! Our Admins are doing some final checks before we mark this issue resolved. If you notice any issues with missing or old data on your account, please contact support and we will be happy to assist! -Seohee

Update Jan 24th, 11:43am PST: We are very nearly done with this server restore! Our Admins are doing some final checks before we mark this issue resolved. If you notice any issues with missing or old data on your account, please contact support and we will be happy to assist! -Patrick

Update Jan 24th, 7:17am PST: The restore process is running smoothly and all VPS guests remain stable and online. If you experience any issues with your VPS on this host machine, please make sure to contact support! – Chalise.

Update Jan 24th, 3:05am PST: All VPS guests should continue to be up and running normally on this host machine. The restore process is also running smoothly. If you experience any issues with your VPS on this host machine, please make sure to contact support. – Chalise.

Update Jan 23rd, 10:25pm PST: All VPS guests should be up and running on this host server at this time! If you are experiencing any issues with your VPS on this host, please contact Support and we will be happy to assist! -Dan J

Update Jan 23rd, 1:03pm PST: All VPS guests should be up and running on this host server at this time! The restore is approaching 80% complete! If you are experiencing any issues with your VPS on this host, please contact Support and we will be happy to assist! -Patrick

Update Jan 23rd, 10:04am PST: All VPS guests on this host should now be running. Those customers who have contacted us about their guests being offline should be hearing from us soon in regards to their specific situations. -Brandon.

Update Jan 23rd, 3:05am PST: Most VPS guests on this host should be running and restored by now; a few guests do appear to be offline and we are in contact with our admin team to get them back up and running as soon as possible. More information to come shortly. – Chalise.

Update Jan 22nd, 10:13pm PST: The restore process continues to move along without any hiccups. We’ll continue to post updates on the restore progress. -Seohee

Update Jan 22nd, 6:00pm PST: The restore process continues to move along without any hiccups. We’ll update this post again shortly with its status. -dan w

Update Jan 22nd, 2:30pm PST: This restore process continues to progress without issue. Sites should continue to respond during this process and we will continue to post further updates until the process is complete. -dan w

Update Jan 22nd, 9:00am PST: The restores on this server continue to run without issue. Our admins have fixed up any VPS guests that weren’t running on this machine, so everything hosted on this server should be working at this time. We’ll update this post again shortly with more info when we have it. -dan w

Update Jan 22nd, 5:30am PST: We are aware of trouble with some VPS guests on this host machine. The restore process continues and we are continuing to actively work on this issue. We will continue to post further information as it becomes available. -JJ G

Update Jan 22nd, 2:30am PST: Several VPS guests have already been restored to the new hardware and the restore process continues to execute properly. We’ll continue to update this post as the restore progresses. -JJ G

Update Jan 21st, 9:55pm PST: We are doing a full failover on this server. At this time all VPS servers have been mounted to a new server and are running from backups while the restore is running. The restore process seems to be working well. We’ll continue to update this post as the restore progresses. -Dan J

Update Jan 21st, 3:20pm PST: We are doing a full failover on this server. At this time all VPS servers have been mounted to a new server and are running from backups while the restore is running. We will continue to update this post as the restore continues. — Oscar

Update Jan 21st, 5:28am PST: The file system check is still going through the 1st pass and is 85.61% done with that pass. We’ll continue to post updates as the process runs. — JJ G

Update Jan 21st, 4:36am PST: The file system check is still going through the 1st pass and is 50.12% done with that pass. We’ll continue to post updates as the process runs. — JJ G

Update Jan 23rd, 12:16pm PST: We are still actively working through hundreds of support requests due to the delay with password changes in the Web Panel. The great news is that password changes in the Web Panel are now taking less than 10 minutes to complete!

All of our mandatory password changes were done over the weekend, so if you are unable to log in to your FTP/SFTP/Shell accounts at this time, please request another password change and that should resolve your issue!

If you still can’t access your FTP/Shell after that, please contact support with the details, so we can assist you. -Patrick

Update Jan 22nd, 1:05pm PST:Our support team has handled thousands of requests over the weekend to help customers through the process of selecting a new password. All mandatory FTP/shell access password resets by DreamHost were completed Friday evening for our shared customers and by Saturday for our VPS customers, so if you’ve changed your passwords since then, those should be active. Any issues, please continue to message support through the panel. Our average response time is a bit higher than normal because of the number of requests, but we have a large number of our tech support team working diligently to respond to your issues. Due to the fast action we took to reset passwords, we’re not seeing any unusual malicious activity on customer accounts. Our security software and systems are functioning normally.

If your password isn’t still working, please try another reset, and try accessing again in about half an hour. Currently, that’s how long it takes for the new password to start working on your web server, and this time is decreasing as less customers are requesting resets. Please note, we have a newer status post up about the password reset delays, so you will see more current updates there.

If you still can’t access your FTP/Shell after that, please contact support with the details, so we can assist you. -Andrea

Update Jan 20th, 09:50pm PST: We’re going to set this post to resolved. We have been sending out update emails to every account owner we have, letting them know what happened, and how to proceed from here on out. As a precaution, we advise every user to change all email passwords as well. We are not forcing this change, however, so make sure you take care of that ASAP. — Brian H

Update Jan 20th, 08:15pm PST: Forced updates to FTP/shell users should now be done. Any users that are locked out should update their passwords via the web panel. If you’re still unable to get in, please let support know asap. — Brian H

Update Jan 20th, 04:00pm PST: We’re still updating all users to force a password change. We should be done with this soon. Also, you can expect an email with more details to follow. It does take some time to email all of our customers, so please keep that in mind. — Brian H

Update Jan 20th, 02:35pm PST: I apologize, my previous update was incorrect. If your password has been updated by us, your old password will not work. You must login to the web panel, and change the password before you can login via FTP/shell user again. These updates are taking a little longer than normal, as announced previously. We apologize for the delay. — Brian H

Update Jan 20th, 01:57pm PST: We’re still pushing through all password updates on our system. Passwords should still work on your account. If you’re having problems, please submit a support request and our staff will get in touch with you ASAP. — Brian H

Update Jan 20th, 12:57pm PST: Password updates are still humming along. In our preliminary checks, it does not look like any customer accounts where accessed. — Brian H

Update Jan 20th, 12:40pm PST: Password changes are still going through, so some of you may still see old passwords working. We’re doing everything we can to make sure all passwords are updates ASAP. — Brian H

Update Jan 20th, 12:15pm PST: Panel access is looking much better now. Passwords are being updated, but due to the influx of requests, updates to passwords might take a little longer than normal. Our servers are working overtime to keep up with demand. — Brian H

Update Jan 20th, 11:55am PST: Web panel slowly returning to normal. We are still working on getting it 100% restored, so be aware you may see some downtime there, for the time being. — Brian H

Update Jan 20th, 11:32am PST: We’re still working on getting the panel back up and running and apologize for the delay. — Brian H

Update Jan 20th, 11:12am PST: Currently, our web panel is a bit overwhelmed and is showing intermittent access. We’re working on fixing this issue, so passwords can be updated. — Brian H

Update Jan 20th, 10:59am PST: We apologize for any confusion as to what the current procedure needs to be. We recommend you change your password for any FTP/shell user you have with us, right now.
If you’ve already changed your password this morning, thank you for being so quick! We are still running through all FTP/shell users, just in case, so it’s possible we’ll change it out from under you again. We apologize for this duplication of effort, but we’re trying to get things secure as quickly as possible. — Brian H

Update Jan 20th, 10:20am PST: The process for changing all passwords is still going. After we complete the password changes, all FTP/shell passwords MUST be changed by you in the panel.

To edit your password in the panel, please log into the web panel and go to Manage Users. Click edit next to the FTP/shell user on the right and you can change your password there. — Oscar P

Update Jan 20th, 10:00am PST: We have started the process of changing all Shell/FTP passwords now. After we complete the password changes, all FTP/shell user passwords MUST be changed by you in the panel.

To edit your password in the panel, please log into the web panel and go to Manage Users. Click edit next to the FTP/shell user on the right and you can change your password there.

Update Jan 20th, 9:45am PST: We are doing this for all customers and we will be changing all Shell/FTP user passwords.

Please note, this is regarding the shared web server ‘portvila’ and no other services (email, MySQL) or servers are affected. To check if you are on this server, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user.

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Update Jan 20th, 4:05am PST: All sites and services on ‘portvila’ are back up and running normally once again. Thank you for your patience! If you have any further issues, please be sure to contact support. – Chalise.