Active Incident

Incident Status

Degraded Performance

Components

E-mail

Locations

email-sub0



September 30, 2021 1:44PM PDT
[Investigating] Our Technical Operations team is currently investigating reports of customers experiencing synchronization issues with mail clients. We will provide updated information as it becomes available.

October 12, 2021 11:50AM PDT
[Identified] Our Technical Operations team have identified the cause of this mail issue and is working on a resolution. We’ll update this post with new information as it becomes available.

October 21, 2021 8:15AM PDT
[Identified] Our infrastructure teams are continuing to make progress towards the resolution of this matter. They have been performing extensive testing on both the client and server-side of the issue and have applied several fixes based on the results. Although we have made considerable progress, we're not quite out of the woods just yet. We will continue to push out fixes system-wide and are conducting further testing to ensure we can bring final resolution to this matter as soon as possible. We'll update this post with new information as it becomes available.

October 21, 2021 11:46AM PDT
[Monitoring] Our server administration teams have implemented a solution that has been rolled out system-wide. While we have been monitoring this fix and are confident that this is a long term change that will resolve the core issue, if you are still experiencing any kind of email syncing issues through a mail client such as Outlook, please reach out to Technical Support with the following information: Email Address Description of behavior (long send/receive, unable to subscribe to folders, etc) Mail Client IP Address of device connecting to mail server Date/Time behavior observed

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