Active Incident
Email connectivity issues (Sub5)Operational

Incident Status

Operational

Components

E-mail, Webmail

Locations

email-sub5, Core Services


October 23, 2017 11:56AM PDT
[Investigating] Our Technical Operations team is currently investigating reports of email accounts being unable to connect on our sub5 mail cluster. To determine if your mail is handled on the above cluster, please click on the Data Centers page in your DreamHost web panel. We will provide updated information as it becomes available. Thank you for your patience! https://panel.dreamhost.com/index.cgi?tree=support.dc

October 23, 2017 12:08PM PDT
[Identified] Our Technical Operations team have identified the cause of this mail issue and is working on a resolution. We’ll update this post with new information as it becomes available.

October 23, 2017 4:09PM PDT
[Identified] Our Technical Operations team has identified the cause of this mail issue and are working on correcting the issue now. We've made considerable progress and hope to be back to normal soon. We’ll update this post with new information as it becomes available.

October 23, 2017 6:17PM PDT
[Monitoring] The Technical Operations team have pushed out a fix and are now monitoring the load issue to ensure we’re back in a fully operational state. We’ll update this post when we’re all clear.

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