Active Incident

Incident Status

Degraded Performance

Components

Shared Web Server iad1-shared-d12-02

Locations

DH-East



August 13, 2022 3:16PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is now over 4/5 complete and continues to progress as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.

August 10, 2022 6:11PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is approximately 4/5 complete and progresses as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.

August 9, 2022 5:49PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is approximately 4/5's complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 8, 2022 4:32PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 3/4 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 7, 2022 9:30PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 6, 2022 6:41PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 5, 2022 3:46PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 4, 2022 4:59PM PDT
[Monitoring] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

August 2, 2022 2:07PM PDT
[Identified] Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background. A quick update about the ongoing restore of iad1-shared-d12-02: About half of the server users have been restored and most sites should be loading as before. To further improve performance we've also made some adjustments to the server's configuration. We are continuing to monitor server performance and our Technical Operations team is still working diligently to completely restore all affected data as quickly as possible. If you would prefer that we NOT restore our backups for your site and would like to start fresh (or would prefer to restore your own local backups) please contact our Technical Support team and we will be happy to move you to another server. We thank you for your continued patience and understanding. We do not have a specific date of completion, but we will be posting further updates as the restore progresses.

August 1, 2022 12:00PM PDT
[Identified] Our technical operations and datacenter personnel are still working on restoring the data to iad1-shared-d12-02. We are currently loading content for hosted sites from backup servers allowing the majority of sites to load, though there may be intermittent performance impacts while the restoration continues. We do not have an ETA on full resolution but will continue to post updates as new information becomes available.

July 28, 2022 10:00AM PDT
[Identified] The technical operations team have identified the cause of this incident, and are working toward a resolution. We’ll update this post as new information becomes available.

July 24, 2022 3:18PM PDT
[Monitoring] Our team has pushed out a fix, and are currently monitoring the situation to ensure that we’re fully in the clear.

July 24, 2022 1:28PM PDT
[Investigating] Our Technical Operations team is currently investigating connectivity issues affecting one of our shared web servers (iad1-shared-d12-02). We are closely monitoring the situation and will be posting periodic updates as further information becomes available.

Scheduled Maintenance

Schedule

August 15, 2022 11:00PM - August 16, 2022 12:00AM PDT

Components

Domain Registrations

Locations

Internal Services

Description

On August 15th, our domain registrar (Enom) will be performing a system maintenance. The maintenance will begin on August 15th at 22:00 PDT and will run until August 16th, 00:00 PDT. During this maintenance window, domain registrations belonging to the Nominet registry will have the following services unavailable: Domain Availability Checks Whois Services Domain Purchases Manual Domain Renewals (DreamHost automated renewals will be completed prior to the maintenance window.) Domain Registration Updates For a list of affected TLDs that we offer, please see below: .co.uk .me.uk .org.uk .uk

Discussion Lists

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Remixer

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Shared Hosting

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DreamPress

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Virtual Private Servers (VPS)

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DreamCompute

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E-mail

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DreamHost.com

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Status Page

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Ticketing System

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Live Chat

Operational

Billing

Operational

Domain Registrations

Operational

Help Desk

Operational

SSL Certificates

Operational

phpMyAdmin

Operational

Shared Web Server iad1-shared-d12-02

Degraded Performance

We continuously monitor the status of DreamHost and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via the DreamHost Panel.