Active Incident
Investigating an incident affecting File Manager and WebmailService Disruption

Incident Status

Service Disruption

Components

Web Services, Email Services

Locations

File Manager Interface, Email Hosting, Webmail Interface


October 24, 2026 12:25AM PDT
IDENTIFIED

Our team is continuing to work on this overnight. Password resets for affected email and FTP/SFTP users are in progress, and we will email affected account owners with the steps to set new passwords as each group is completed. Please continue to wait for that email before changing passwords yourself. If you haven't heard from us, no action is needed.

October 23, 2026 10:13PM PDT
IDENTIFIED

We're working on an issue affecting some of our systems, including FTP/SFTP access and webmail. As a precaution, we are resetting passwords for some email and FTP/SFTP users. If you're affected, we will email you with the steps to set new passwords in the DreamHost panel. Please wait for that email before changing any passwords yourself, since changes made before our reset is complete will be overwritten. If you haven't heard from us, no action is needed right now. A reminder: we will never email you asking for your password, and our notification won't ask you to log in through a link. To change any password, go directly to panel.dreamhost.com. If you receive a password reset email you didn't request, you can ignore it.

October 23, 2026 8:01PM PDT
INVESTIGATING

We are continuing our investigation and will be sending updates shortly. Thank you for your patience.

October 23, 2026 5:20PM PDT
INVESTIGATING

We are investigating an incident affecting several of our services. While we work on it, the panel File Manager (files.dreamhost.com) is offline, and some webmail users have been signed out or may see an error when logging in. As a precaution, we are resetting the passwords of some email accounts. If yours was reset, webmail and your email apps (Outlook, Apple Mail, your phone) will stop accepting the old password. The account owner can set a new one from the Manage Email page in the DreamHost panel: https://help.dreamhost.com/hc/en-us/articles/216479177-Change-password-Mail-users We will never email you asking for your password. To change a password, log in to the DreamHost panel directly at panel.dreamhost.com rather than following a link in an email. If you receive a password reset email you did not request, you can ignore it. We will post our next update here by 8pm Pacific, sooner if we have more to share.

October 23, 2026 2:20PM PDT
INVESTIGATING

Our Operations team is currently investigating connectivity issues affecting the File Manager interface. We’re working to identify the cause and will share updates as soon as we have more information. We’re sorry for the disruption and appreciate your patience.

Web Services

Web Hosting

Operational

Managed VPS Hosting

Operational

DreamPress Hosting

Operational

VPS (Self-Managed VPS)

Operational

Dedicated Server Hosting

Operational

Remixer Hosting

Operational

Database Hosting

Operational

Domain Registrations

Operational

Security Certificates

Operational

File Manager Interface

Service Disruption

PHPMyAdmin Interface

Operational

Email Services

Email Hosting

Service Disruption

Webmail Interface

Service Disruption

Internal Services

DreamHost Homepage

Operational

DreamHost Web Panel

Operational

DreamHost Billing

Operational

LiveChat Support Interface

Operational

Ticket Support Interface

Operational

Cloud Services

DreamCompute Hosting

Operational

DreamObjects Hosting

Operational

We continuously monitor the status of DreamHost and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via the DreamHost Panel.