Active Incident

Incident Status

Partial Service Disruption

Components

DreamHost Web Panel, DreamHost.com, E-mail, Status Page, Ticketing System, Webmail

Locations

Core Services, Internal Services, Support, email-sub1, email-sub2, email-sub3, email-sub4, email-sub5



March 30, 2017 4:30AM PDT
[Investigating] Our Technical Operations teams are currently investigating connectivity issues affecting the DreamHost Web Panel, Signup page, and Email. We are closely monitoring the situation and will be posting periodic updates as further information becomes available.

March 30, 2017 6:54AM PDT
[Identified] Cause of downtime was determined to be a power outage in our Los Angeles data center. Some services are already back online and we're continuing to bring others back online as quickly as possible.

March 30, 2017 7:37AM PDT
[Identified] Our technical operations team is working to repair and restore all affected services resulting from this outage. Email services are affected, and it is our priority to return functionality to these services ASAP. More updates to come, thank you for your patience!

March 30, 2017 9:00AM PDT
[Identified] Our technical operations team continues to restore all affected services resulting from this outage. Again, email (and webmail) services ARE affected, and these services are our main priority at the moment. We are making good progress but do not have an ETA at this time. We will update this post with more information as soon as it is available. Your patience is appreciated!

March 30, 2017 1:55PM PDT
[Identified] Our technical operations team is continuing to work on repairing and restoring all affected services resulting from this power outage. Email and Webmail services are still affected, but it is priority number 1 to get email services back to 100% operational. More updates to come as we have them! Thank you again for your patience while our teams work diligently to resolve the issues we are still seeing!

March 30, 2017 2:29PM PDT
[Monitoring] Our Technical Operations team is continuing to work on any remaining issues affecting DreamHost services. We have seen tremendous improvements with access to the DreamHost web panel, and there now should be no issues with submitting tickets. We are also seeing improvements with the email service, but at this time we are keeping it under observation to make sure everything is working correctly. We appreciate everyone's patience while we work on these issues. We will get everything back up and running as soon as we possibly can.

March 30, 2017 3:16PM PDT
[Monitoring] Our Technical Operations team is monitoring mail service for all users and are fixing any issues that arise. All other services that were affected earlier are now restored. We appreciate everyone's patience while we work on these issues. We will get everything back up and running as soon as we possibly can.

March 30, 2017 5:14PM PDT
[Monitoring] Our Technical Operations team is continuing monitoring mail service for all users and we are seeing improvements. As a reminder, all other services that were affected earlier are now restored. We appreciate everyone's patience while we work on these issues. We will get everything back up and running as soon as we possibly can.

Remixer

Operational

Shared Hosting

Operational

DreamPress 2

Operational

Virtual Private Servers (VPS)

Operational

Dedicated Servers

Operational

DreamCompute

Operational

DreamObjects

Operational

E-mail

Partial Service Disruption

Webmail

Partial Service Disruption

WebFTP

Operational

DreamHost Web Panel

Partial Service Disruption

DreamHost.com

Partial Service Disruption

Status Page

Partial Service Disruption

Ticketing System

Partial Service Disruption

Live Chat

Operational

We continuously monitor the status of DreamHost and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via the DreamHost Panel.