Active Incident

Incident Status

Operational

Components

E-mail

Locations

email-sub1, email-sub2, email-sub3, email-sub4, email-sub5



January 19, 2017 4:12PM PST
[Monitoring] To ensure the security of our email system, we have updated all secure certificates across all of our mail clusters. This was a planned update, and there no current security threats. You will see a message asking that you accept the new certificate. It is safe to do so. SHA1 Fingerprint: 2E:09:64:A1:0D:81:BF:BD:F9:F4:50:13:F0:82:9A:91:55:18:78:82 The full details of the updated certificate, including fingerprints, can be viewed before and after accepting the certificate. In Mac Mail, for example, when the message appears saying it could not verify the certificate, selecting "Show Certificate" will display all the details. Viewing the certificate details should be possible from any email client. Mac Mail users: You may see "Mail can't verify the identity of the server mail.domain.com" with the options to "Show Certificate" or "Continue". It may take 2-3 tries with the Continue button for it to be accepted. Select "Show Certificate", and there are "Trust" options there to accept the cert. If it still cannot connect after these attempts, please use your mail cluster for the Mail Server name on your account (ex: sub3.mail.dreamhost.com). You can see which mail cluster your accounts are on by checking in the web panel at Support > Data Centers. iPhone users: CAUTION: if your address is set up to use POP rather than IMAP, removing the address from your device will also remove any email downloaded under it to the device. Set up the email account like new (try editing account instead for POP), via Settings > Mail > Accounts > Add Account. It will show the message "Cannot Verify Server Identity" -- Click "Details" below that message, followed by "Trust" in the top-right corner. Similar to the suggestion above, you may need to repeat this process 2-3 times to take effect permanently. You can also use your mail cluster for the server/host name with this setup, for a higher rate of success with trusting the new certificate. PHP Mail: Some users, specifically on the homiemail-master email cluster, may run into certificate errors when sending via PHP. This will be resolved by Monday afternoon, and an update will be posted. Thank you for your patience! Please also see: https://help.dreamhost.com/hc/en-us/articles/215306748-Certificate-domain-mismatch-error-when-connecting-to-a-DreamHost-mail-server Please contact support with any additional questions. Thanks for your understanding!

Scheduled Maintenance

Schedule

November 28, 2016 12:00AM - January 9, 2017 12:00AM PST

Components

DreamObjects

Locations

Cloud

Description

Thanks to those using DreamObjects! As part of ongoing service improvements, we’ll be making a subtle, but critical, change to how DreamObjects is accessed. Specifically, we’ll be changing the DreamObjects hostname to prepare for upcoming enhancements. Anywhere that you use the old DreamObjects hostname, you will need to change your configurations just slightly and replace it with the new hostname before January 9th, 2017. Old hostname: objects.dreamhost.com New hostname: objects-us-west-1.dream.io This new hostname is already active and available for use in parallel with the old name. Your bucket names and keypairs will remain the same and your data will not be modified in any way. DNS entries inside the DreamHost panel have been already been updated. For information about needed software updates, please visit our knowledge base: http://dhurl.org/dreamobjectsapps Our support documentation has been updated and covers most software with detailed examples of how to set the configuration. http://dhurl.org/aboutdreamobjects The old hostname will be discontinued not sooner than January 9th, 2017, but we strongly advise that you update your configuration at your earliest convenience.

Shared Hosting

Operational

DreamPress 2

Operational

Virtual Private Servers (VPS)

Operational

Dedicated Servers

Operational

DreamCompute

Operational

DreamObjects

Operational

E-mail

Operational

Webmail

Operational

WebFTP

Operational

DreamHost Web Panel

Operational

DreamHost.com

Operational

Status Page

Operational

Ticketing System

Operational

Live Chat

Operational

We continuously monitor the status of DreamHost and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via the DreamHost Panel.